Can’t login
I can’t even login
Nothing works. This app needs a new developer.
Absolutely useless. Nothing works.
Stressful
Ever since I changed my phone, the app has stopped working on it. I went to the bank to reset it, but nothing was done. Sent emails, messaged on X, chatted with Rakifi. I keep getting the same programmed answers that I should download 5.0 but the only available one on the App Store is 4.6. How can I not be able to transfer money on the app because of the note/hashtags option that is not working?
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Can’t Access Without Visiting Bank Physically
Imagine having to visit a bank branch everytime you change your device just to be able to login your device ? One of the most nonsense policies ever! What if if you’re somewhere remote with no branch nearby ? Big 2026 with this nonsense !! 🗑️
Rubbish app
So you guys are there and haven’t noticed that creating bank account with this app is really cumbersome like when trying to document your identity (taking a selfie)
Transaction complaint.
Whenever I go to help to add a complaint on a transaction. They ask for transaction reference. It’s an 18 character reference code. When I go back to copy and paste it, I lose my session and have to start over.
Not reliable
Nonsense
Nonsense Bank App
Ive gone to the bank to change owner of account from my mom’s name to my name and I’ve done it several times but the name still refuses to change on the bank App and secondly I reinstalled the bank app on my phone and I’ve been Trying to login the app with my number and pin but it keeps saying chat with Rakiti or whatever and now I can’t login into my app without my debit card and I don’t have that anymore, I sent a mail I was told to use a selfie onboarding but it’s not showing that, it’s just showing put number and pin but it’s not logging me in
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Response from developer
To continue the discussion, follow the link: https://ciseco.aznresearch.com/amf?id=a5c09d69-9a92-484b-8b56-5eef0b81e7ba (if the link is not clickable, please copy and paste it into your browser address bar)
Why can’t I log in back my mobile app
I can’t login my bank app anymore
Help resolve it okay
Help resolve it okay
Very poor banking app services
Resetting ordinary pin on the app is a huge problem till now no solution from customer care and app keeps saying try again later
Nul
Inutilisable depuis plusieurs mois, signaler à la banque mais aucune solution alors que je suis prélevée chaque mois doublement pour avoir normalement accès à mes 2 comptes. Banque à fuir car le service client est foncièrement inefficace.
Response from developer
To continue the discussion, follow the link: https://ciseco.aznresearch.com/amf?id=a2f2e793-b79f-4426-9a8b-da88906439fd (if the link is not clickable, please copy and paste it into your browser address bar)
Wrong version in App Store
To be honest, previously the app hasn’t been too bad and did what it said on the tin. I recently changed my phone however and now can’t get the app to work. Ecobank have been good in corresponding with me but say I need to download the latest version of the app which is supposed to be version 5.0, however the version in the Apple App Store is version 4.5.1. Please, please update the app version in the App Store to make it usable. Thanks.
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Bad app
I can’t login, the app is so frustrating
Bad app
Very bad app.
Keeps lagging and unable to make transactions
Keeps lagging and unable to make transactions
App not working
For over a week now, the app keeps closing and fails to initiate the interface every time I try to open it. Restarting my phone also does not help. The RapidTransfer feature appears to be non-operational.
App not Working
I have tried for several days to open this app but it’s not working. Why?
Crashing
The application doesn’t open when you launch it. It just closes by itself fix it
poor sms verification
For sms is a nightmare never received sms
This app is useless, web site is also garbage there is a section when I click on it they say I have no access so why are you putting this button and after says I can access
This app is useless, web site is also garbage there is a section when I click on it they say I have no access so why are you putting this button and after says I can access
App has been crashing for a few days now.
It doesn’t open.
Xpress Cash Token Cancellation Issues
I’m experiencing significant difficulties canceling my Xpress Cash token. The system consistently displays an error message stating “we cannot process request.” This is problematic because users should have the ability to cancel tokens if they change their mind, rather than being forced to wait for the token to expire. Since we’re dealing with money, this is a security concern if a token falls into the wrong hands, there’s no way to immediately deactivate it.
Xpress account holders should also have easy access to view their account tier, spending limits, and monthly breakdowns. Currently, there’s no clear visibility into these important details. Users need to see their current account tier status, daily and monthly spending limits, real-time tracking of limit usage, and historical spending data.
On a positive note, I appreciate the recent addition of airtime and bill payment services. However, both the token cancellation feature and account transparency are essential improvements needed for the platform to be reliable and user-friendly.
Xpress account holders should also have easy access to view their account tier, spending limits, and monthly breakdowns. Currently, there’s no clear visibility into these important details. Users need to see their current account tier status, daily and monthly spending limits, real-time tracking of limit usage, and historical spending data.
On a positive note, I appreciate the recent addition of airtime and bill payment services. However, both the token cancellation feature and account transparency are essential improvements needed for the platform to be reliable and user-friendly.
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Response from developer
To continue the discussion, follow the link: https://ciseco.aznresearch.com/amf?id=d6f1acfd-8d53-4e53-ba89-497063c7fe02 (if the link is not clickable, please copy and paste it into your browser address bar)
