The worst customer service
I had been a happy, long time customer. However, this season, customer service has dropped to zero. My lawn provider decided it was not worth his while to continue to cut my lawn—despite have accepted the contract to do it. He told Eden but neither he nor anyone at Eden had the baseline professionalism or courtesy to contact me. After no service for a month or so, it took me another month to figure out the situation. Customer service reps did not follow up on promises made. Eden was ultimately unable to provide the service I contracted for in a reliable or timely manner. This is among the very worst, irresponsible customer service I have ever experienced.
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Stop charging me
How do I remove my CC?
Massively increase the snow removal fees after you book!!!
When you book your service they ask fir details and then estimate a really reasonable charges encourage you to book with them. Then when you fill out your credit card details the double the charges without any reason!! The shock is the contractor use shovels and takes hours to finish one drive way for over $85!!!!
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No way to cancel.
I have called and mailbox is full. There is no way to remove my account and they do not respond to emails. They are do continuing to charge me for a home I no longer own and commuting fraud by charging me and not allowing me to cancel. I will be taking legal action soon. Unfortunately you can’t use this app
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Beware- No way to cancel service.
This app is garbage. There is no way to cancel recurring snow removal service. The contractors rarely show up in a timely fashion. I can’t delete my credit card info, so I continue to be charged for a service I no longer want. I’ll be contacting my cc company to dispute charges and remove the recurring service from my payments.
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Worst company ever AVOID
They randomly and massively increased my Snow Removal charges even though we had a contract for the season and I can’t delete my credit card off their system so they keep trying to charge me even though I’m no longer a client. They actually came by today and pretended to do stuff mobile and by the way there’s no snow in Toronto today and did I mention I’m not even a client and have not signed up with them in any way shape or form… And took a picture of my dry driveway and proceeded to try to bill me more than once. Last season they completely left me stranded and did not come to clear the driveway and would not even answer any messages I sent them they are impossible to get in touch with they have terrible customer service but most of all a giant scam because they don’t do what they promiseAnd you can’t delete the personal information from their app -I was going to let it go it’s just a very bad experience and a little bit of stolen money but for them to come back this season when I’m not even a client and try and bill me even worse when it’s not even snowing… Now I’m reporting to them to the Better Business Bureau and everyone else I can possibly call please stay away this company should not be in business
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Not great service but it’s cheap
We’ve used this app for years…
Pro: usually way cheaper than other options which can make the cons worth it if you have the time and energy
Cons:
- worst customer service I’ve ever experienced
- during heavy snowfalls someone may not come for days in which case you either get stranded/can’t get your car out or have to clear it yourself
- the app glitches A LOT
- if you need something very reliable this is not it
- takes days to hear back from customer service so issues are never resolved quickly
Pro: usually way cheaper than other options which can make the cons worth it if you have the time and energy
Cons:
- worst customer service I’ve ever experienced
- during heavy snowfalls someone may not come for days in which case you either get stranded/can’t get your car out or have to clear it yourself
- the app glitches A LOT
- if you need something very reliable this is not it
- takes days to hear back from customer service so issues are never resolved quickly
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Excellent experience.
Within 12 hours of booking a one-off lawn cut a provider was confirmed. I needed to cancel the service and within 2 hours the cancelation was confirmed and the funds credited to my credit card. Very happy with this app and will use it when needed.
Terrible service. Difficult to cancel service and communicate
Firstly the contractors that they sent were stealing from my house.
Secondly when I caught them and told them I was reporting them to the police they offered me to fight.
Thirdly the App makes it extremely difficult to stop or cancel service. It is virtually impossible through the app and when you try to call or send a email they don’t respond.
Secondly when I caught them and told them I was reporting them to the police they offered me to fight.
Thirdly the App makes it extremely difficult to stop or cancel service. It is virtually impossible through the app and when you try to call or send a email they don’t respond.
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Waste of time
I have no idea how well the landscapers work because there have been 2 no shows and a total of 7 rescheduled appointments, the last of which I’m not holding my breath on.
There is no one responding to my inquiries other than to tell me of my rescheduled appointments. The problem began with our first appointment scheduled on May 6 and the contractor showed up the day before while we were out. They simply didn’t bother to show up for the scheduled date and made no effort to contact us. After my complaints, each day from then on was that the appointment was rescheduled for the next day, with my elderly mother sitting at home with her fingers crossed that maybe today someone would be respectful enough to let her know if she rated as a customer.
Perhaps this was because it was a one time job, but it’s a large job and with the potential for on going work. Anyway, I highly recommend you do your own leg work and seek out companies directly because the weeds have overrun the garden leaving my 77 year old mother to get on her knees herself.
Don’t waste your time.
There is no one responding to my inquiries other than to tell me of my rescheduled appointments. The problem began with our first appointment scheduled on May 6 and the contractor showed up the day before while we were out. They simply didn’t bother to show up for the scheduled date and made no effort to contact us. After my complaints, each day from then on was that the appointment was rescheduled for the next day, with my elderly mother sitting at home with her fingers crossed that maybe today someone would be respectful enough to let her know if she rated as a customer.
Perhaps this was because it was a one time job, but it’s a large job and with the potential for on going work. Anyway, I highly recommend you do your own leg work and seek out companies directly because the weeds have overrun the garden leaving my 77 year old mother to get on her knees herself.
Don’t waste your time.
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Be better
This company is sketchy at best. Enter your credit card number at your own peril. Company is unresponsive and does not let you modify your frequency of jobs, cancel jobs or stop using the app once you start. Their app is straight out of black mirror.
Unauthorized Charges
If you place a snow removal, they will keep charging you. When you call customer service, they tell you someone will call back, and no one will.
No way to cancel the account. Do not try.
No way to cancel the account. Do not try.
Worst company ever
I say that with all honesty. I have never had a worst experience with a company in my life. We hired them to remove snow. No one showed up twice. I left them phone messages, emails and notes via the app. No one responded. Then after I did the job myself, someone showed up took a picture and claimed it was done. Then they charged me $135. Never ever use this company.
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Thievery - DO NOT USE
I tried edenapp as an “cheaper” alternative to Plowz and Mowz. After waiting over 12 hours the plow contractor no showed and I was still charged. Then I was signed up for recurring service without my knowledge. I have attempted to reach customer service but only get a messaging service and am told someone will call you back. Over a week later, NOTHING.
Even worse there is no way to close your account or cancel recurring service on the app or website. This company exists to steal your money. DO NOT WASTE YOUR MONEY
Even worse there is no way to close your account or cancel recurring service on the app or website. This company exists to steal your money. DO NOT WASTE YOUR MONEY
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Crappy snow plow company
Yes we had a slight blizzard but its now Day 5 and they still have not come out. But they had no problems charging my card. Do Not Use This Company.
Does not work
Ordered snow removal. Appointment confirmed. No one showed. Only way I’ll use this again is if eden pays for the service fee if no one shows. The money charged should be refunded and additionally the fee that was to be charged should be paid to the app user
Stay Away
My account is constantly debited for services that I didn’t even book and when I try get answers from the support team my requests go unanswered - worried about the security of my credit card details
Be aware, you will be dealing with scammers
Terrible service, terrible application, terrible customer service, and Terrible experience. Try to avoid this at all costs
Scam
Does not work. Unable to delete credit card info. Unable to delete account. DO NOT USE
This app is a scam don’t use
This app is just a scam, if you tried to request a job ever, you can not remove that and they will charge your credit card again and again. I can’t even remove my credit card information
