One of the worst apps
This app is not user friendly! The interface is horrible. It’s difficult to find new messages and very frustrating to navigate through the app to find what you need. It’s an archaic design that is in desperate need for an update. Patients using this portal are already exhausted and frustrated we need an easy to use well designed app as there is already a huge cognitive load during fertility treatments
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Not user friendly
My biggest issue is the mailbox. I wish you could reply to messages vs having to create a new one each time.
Terrible
Possibly the worst app I’ve ever used. Every icon means something counterintuitive. It should be burned to the ground.
Not a great app
No notifications for new messages, so many bugs in viewing test results and medical charts, no proper way of seeing the appointment time. I don’t understand why the developers don’t bother fixing anything. It’s not rocket science!
No alert for messages
It’s great getting all the information on the app but it doesn’t alert you when you’ve received a new message.
The calendar doesn’t show you your appointment on the appropriate date, it just stays in the date the appointment was created on. The app is harder to navigate than the desktop version.
The calendar doesn’t show you your appointment on the appropriate date, it just stays in the date the appointment was created on. The app is harder to navigate than the desktop version.
Not Ideal
This is a poorly executed app. There is not even a way to pay bills.
Not the best
Honestly it isn’t user friendly. I have deleted and reinstalled the app and still shows notifications that I’ve already confirmed a hundred times which is frustrating. If this app wasn’t needing for the journey my partner and I are on I would never recommend it or use it again.
Not great
Closes out when I click on different tabs
Glitches
Very glitchy when using
Terrible app
The worst medical portal I’ve ever used. Why can’t you reply to messages? Awful layout.
Worst app ever
This app is the worst I have ever encountered the interface is from 2005 it’s not user friendly, constantly crashes, not intuitive, I cannot believe anyone actually uses this POS
So bad
This has got to be the worst app I've used. The buttons on the bottom of the screen don't get you to anywhere you want to go. The first screen isn't the "Home Screen" until you hit the home icon. I can't reply to my messages. If you want to reply to a message, you have to make a new message. And the badges get stuck even if I looked at all the notifications. I could go on and on. Make it better.
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Please don’t make your patients use this.
It’s so frustrating to use. Horrible user experience.
Not functioning
Click on any did and it closes the app
Stick to the website
The app crashes all the time and you can’t do much on it. I know it’s still undevelopment and this seems like version one, but sticking to the actual website gets you further.
App keeps crashing
I like the convenience of having an app vs a website but anytime i try to update anything or fill anything out the app crashes.
Zero stars
This app is useless. The calendar function doesn’t work; it shows all appointments I’ve ever had on the current day. The appointment titles don’t make sense. It says there are tasks left to do, but nowhere that lists tasks. And I can’t message my provider. IVF clinics should be ashamed of choosing this app as it just makes things more frustrating for patients!
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Not user friendly, broke entirely
Notifications don’t go away, UI is a bit slow/unresponsive, and symbols aren’t intuitive. It is generally mostly functional, but it’s not great. Edit: and now I can’t even log in, so I can’t access any of my information.
The app is not user friendly
The clinic is good but the app is difficult to navigate, and feels clunky.
Very bad app
Useless can’t download documents can’t really do nothing with it
