Barely works
Old notification don’t go away. New notifications don’t show. Nothing seems to work as intended
No choice in using app
This app seems like it was created in 1992. Very clunky and limited. This is the app my clinic uses so I have to use it but it is lacking. Unable to reply to messages, have to create a new message every time. Unable to upload documents from a mobile device. Unable to read over a longer message ( the window won’t let you scroll ). I use this app because I have to.
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App and website do not talk to each other
The app is honestly awful. It constantly closes itself. The app will tell me I have something I need to do and that I have to go to the website to do it, I go to the website and it does not show that task at all. Website will instead say I have insurance information missing which has already been uploaded. Love the common but they need some real work with website and app management
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Something so important
How is it possible that for something so important to have the worst communication method. I am sure the clinic we use makes enough money to dedicate to upgrade this system because I haven’t encounter such a bad app ever.
Biggest gripe - why can’t we respond to the last messages in order to have one continuous chain for the same topic. I have to copy and paste my last message open a new message and type my inquiry.
I am unable to download my labs requisitions. It downloads some gook incorrectly. Instead I have to go to the full website to download anything.
Overall the look and feel is horrible- not intuitive at all.
I can truly say this app is one of the top 5 things, maybe even 3, that makes the whole IVF experience infuriating.
Biggest gripe - why can’t we respond to the last messages in order to have one continuous chain for the same topic. I have to copy and paste my last message open a new message and type my inquiry.
I am unable to download my labs requisitions. It downloads some gook incorrectly. Instead I have to go to the full website to download anything.
Overall the look and feel is horrible- not intuitive at all.
I can truly say this app is one of the top 5 things, maybe even 3, that makes the whole IVF experience infuriating.
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Terrible
It often crashes, or doesn’t direct you to the menu item selected. Not laid out well for an easy user experience.
Glitches Galore
I reset my password on the computer. Was able to log in successfully. I tried to log in to the app and it said my information is incorrect. This keeps happening.
This app sucks
The message function doesn’t work and is giving a 401 error and horrible interface and usability.
Very inconvenient
Everytime I try to click on something in the app it closes and I have to login again for it to do the same thing. If there’s nothing new on the main page you can’t access any of your records.
Bugs
There are many bugs with the app that I’m hoping will be fixed soon! Whenever I try to complete the tasks, such as uploading my photo or insurance card, the app closes and logs me out. I’m completing tasks and uploading documents such as my medical records on the desktop website until the bugs within the app are fixed.
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App utilization
App utilization is by far the worst that I have ever experienced. Getting to the different options is not easy or user friendly. You consistently get notifications for things that you have already read or actioned. Let’s not even talk about trying to figure out which menu option you want because there are no titles to anything. You have to click through every icon to hope that you find what you are looking for. The design of this app needs to be reconsidered and redesigned to make it easier to navigate.
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Not a user friendly app
I hope this low tech interface is not why CNY is affordable. My app crashes every time and I have to re route to the browser, who then states the app is better. Hopefully usability will be improved
Just okay
So this app has so much potential to be good. The issues are that it’s not very easy to navigate and the billing isn’t even available to access. I feel like the layout of the app and the options could be easier
RN with a MSN
Absolutely hate this and have missed multiple start dates due to poor communication.
App shuts down when trying to fill out info
Just downloaded and created my account. Anytime I click to add a document it closes the app!
Terrible app
Crashes and gives me error messages. Prelude connect app is way better
Elmira G
I recently completed my egg retrieval process at the Albany branch, and everything went smoothly. Since I don’t have insurance, I paid everything upfront, so there were no issues with the billing department.
Living three hours away from the Albany location, I opted for outside monitoring at a local clinic. Nevertheless, the results were promptly recorded in my chart. I received quick responses from the nurses and staff through the chart portal, with the latest response within the same day. The hold time to speak to a nurse was minimal, taking less than five to seven minutes.
During the egg retrieval, I want to express my sincere gratitude to everyone (embryologist, anesthesiologist, Dr Ditkoff), but especially to a nurse named JAMIE! She was incredibly kind and provided detailed explanations at every step, ensuring that the entire process went smoothly. I am definitely planning to return for another egg retrieval process.
Living three hours away from the Albany location, I opted for outside monitoring at a local clinic. Nevertheless, the results were promptly recorded in my chart. I received quick responses from the nurses and staff through the chart portal, with the latest response within the same day. The hold time to speak to a nurse was minimal, taking less than five to seven minutes.
During the egg retrieval, I want to express my sincere gratitude to everyone (embryologist, anesthesiologist, Dr Ditkoff), but especially to a nurse named JAMIE! She was incredibly kind and provided detailed explanations at every step, ensuring that the entire process went smoothly. I am definitely planning to return for another egg retrieval process.
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Don’t ask me to rate your app if it’s bad
You’ve asked me dozens of times to give your app 5 stars. Your app is terrible ! Don’t ask me to rate your app if it sucks!
Does not let you open documents
Crashes every time you try and view results or documents.
Awful app, poorly designed
I never write negative reviews but this app is so frustrating I’m compelled to. Generally surprised the ratings aren’t lower. Icons aren’t clear so there is a lot of clicking around trying to find where to go. Messaging function is terrible. It feels worse than apps I had when the iPhone first came out. Frustrating I have to use this for medical care.
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Stop asking me to rate
This app is always asking me to rate it and I don’t know why since it is terrible. The menus are confusing and have poor iconography. Nothing is intuitive. I have to use this app to access care and it a burden every time. Surly we can do better than this.
