Order never been delivered, but in the app status updated to delivered
Unfortunately the online chat staff didn’t want to cancel the order and process a refund, I got scammed by the application.
Total RIP OFF
If any item is not available - DO NOT FALL IN TRAP - CANCEL WHOLE ORDER. They use a trick: offer discount on certain minimum amount and then “Ups! some item turns out unavailable”. Order amount drops below eligible for discount amount and they cancel discount for whole order, even for items that are available! So instead of compensation for listing unavailable items online, they cancel discount and you end up buying things at original price!
And their prices are higher than Carrefour, Lulu etc.
And their prices are higher than Carrefour, Lulu etc.
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Top Notch groceries app
amazing customer service and amazing fast delivery. they are very helpful and always keen to resolve and satisfy the customer needs. i would recommend this app for anyone who wants to order groceries that will arrive in no time.
Poor Customer Service
They take so long to respond
Charged me full amount
Please avoid using this app and instead use Talabat and Deliveroo. They might offer coupons with 50% discounts (capped at 20), but it's a scam. I ordered items from a store using the coupon, but on the day of delivery, I was charged the original amount. The customer service is terrible, with no option to talk to someone directly; you'll have to use a slow and unhelpful live chat.
Don't get scammed by these small companies that offer fake discounts and then charge you the whole amount, they know you can’t do anything after you received the products and they charged you for it.
Don't get scammed by these small companies that offer fake discounts and then charge you the whole amount, they know you can’t do anything after you received the products and they charged you for it.
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Limited selection
Only had a few shops to choose from and those shops are the most expensive, so i’ve deleted the app
Worst application and delivery
Most of the time they won’t have the items as displayed! You cancel the non-available items, they debit twice, only to refund one after a long wait! The delivery is never on scheduled time! Compared to other apps this platform is zero!!
Worst Service!
An absolute failure!! Away from the delays in delivering, orders get canceled on their own “system errors!!” Without notifying the customer that’d be waiting for essential items. Another incident is NOT DELIVERING and or delivering to WRONG ADDRESS!! Then it takes two days looking into it “investigating” while customer is suffering because of their teams mistake!!
On a fair note the customer service chat employees are professional and attendant to chats however they’re not empowered to take any corrective actions
On a fair note the customer service chat employees are professional and attendant to chats however they’re not empowered to take any corrective actions
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Bad Service
The app is usually not updated properly with the items and their prices. The orders are almost always late and not delivered within the stated estimated delivery time. The service is very slow, the other grocery delivery apps are more efficient and faster. The customer service is also slow and most of the time cant help with the order because its with the store. The app also accepts orders regardless if the store can fulfill the order or not which is a bit deceiving.
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سلع اغلئ من المحل والبرامج الاخرئ
المنتجات والسلع المعروضه اغلئ من الموجود فالمحل بالاضافه لقيمه التوصيل مقارنة ب انستاشوب وديليفرو بالنسبه للبقالات
So happy eataly stopped using you
Delivery is always late and you never know when you will receive the order. Delivery has NEVER been on time and always SEVERAL hours late. Now that Eataly is no longer on el Grocer I can finally delete the app!!!
The worst app and customer service ever
I used the app only one time, I got charged twice and it’s been over a month and I haven’t been refunded.
Tried to contact customer service and they said that I have to call my bank and sort it out however it’s their fault, I requested to speak to a manager over a month no one called me yet.
The money is not refunded, customer service is shocking and honestly will never ever use it again or even recommend it to anyone.
Tried to contact customer service and they said that I have to call my bank and sort it out however it’s their fault, I requested to speak to a manager over a month no one called me yet.
The money is not refunded, customer service is shocking and honestly will never ever use it again or even recommend it to anyone.
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Poor customer service
I have refund complaints 2 months ago. Customer support keep on telling me they will contact me trough email, escalated, prioritize and you will receive refund 3-5 days. Until now didn’t receive any emails or refund. Really disappointed. ☹️
PLS DONT DOWNLOAD THIS APP
This app is totally bad cause I orders stuff for 100 aed it said it will come next day but next day came for stuff didn’t come I called the dudes they said it wil come on day after so I waited and it never came so I got really angry and told them if u don’t give me the stuff in the given date I need a ful refund and the money after that the stuff finally came but all of the products were messed up and beaten up really bad there was milk boz but all the milk was speeded out 80 percent of the stuff was wasted I asked them for. A refund but they never gave me 100 aed down the drain this app is literally a SCAM
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Dont fall for their trap
Order did not get delivered , in app it shows as delivered, money was already deducted , when i talked to customer service agent she send proof of delivery some random guy holding a cover which was not mine on a road side , what nonsense … it was supposed to be delivered to my flat and i was alone at home to collect it , please refund as soon as possible. I kindly request people to opt for other stores like noon , dont fall for their trap
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Bad experience and getting worse
Each time I use the app for groceries delivery many items are out of stock and the replacement items offered are irrelevant. For example; my last order today 3 items out of 8 are out of stock and they were most important. Delivery is late as usual; supposed to be between 5 to 6 and I received after 7pm.
I received almost half of my order items and paid the full delivery fee 9 aed !
I have used a voucher to get 30% cashback as smiles and of course I got much less points because I received half of my order and the voucher is redeemed for less !
The only reason I still use the app is that I have credit in my wallet which I need to finish.
I received almost half of my order items and paid the full delivery fee 9 aed !
I have used a voucher to get 30% cashback as smiles and of course I got much less points because I received half of my order and the voucher is redeemed for less !
The only reason I still use the app is that I have credit in my wallet which I need to finish.
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Card not able to save
I am not able to delete the items in the cart which I saved before. Now it’s showing zero quantity but can’t remove.
I can’t save card in the payments
Kindly guide me how to rectify
I can’t save card in the payments
Kindly guide me how to rectify
Very Bad customer service
They are very rude
Many positive changes
This app has been improved substantially, there is much better service and products range. I am a frequent online shopper and elMarket is definitely one of the best stores to buy from, good prices and very good service.
Lots of work needed
Not only they send fake offers but also they don’t update their stock quantities
