Love the team and the product
All products have issues but especially tech products, what matters is the team behind the product doing what they can to make your experience better. EllieGrids team is wonderful and it’s an added bonus that I love their product. It’s so helpful for me. ❤️ Will literally keep my Ellie subscription for LIFE.
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Having issues with Bluetooth connection
I have been using this device for over five years and that been working very well up to a few months ago that been having problems keeping Bluetooth connection and I have been reconnecting and this time that is having more issues unable to reconnect to the Bluetooth, but I was able to Take my medicine, but that was not able to tell me my machine was open and I need you guys to fix that bug or help me out or you guys need to get a new system put in place like a new design Have more spots for medicine More than seven spots For discount because I have been having issues on and off with my device
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So glitchy
I love the concept of the EllieGrid pill box but the app is so glitchy that it renders the purpose of the pill box kind of useless and causing me issues of trying to remember what I took etc. I would love to keep using this if the app gets better! Please!
App is very buggy
I’ve had an EllieGrid for years and like the principle of the device because I have ADHD and often worry about forgetting things. But the device, even with its good features, has historically been very buggy. Some of the ongoing bugs include the pillbox being inconsistent with connecting (randomly giving me the red light) and needing to be reset fairly frequently. Things had generally improved, though, until the most recent update. Since that update, I’ve had this issue of the pillbox not registering that I had opened it for random timeframes with the window of taking my pills but then lighting up blue after the window had closed. I have checked my settings for each medication, deleted and reinstalled the app, and the problem persists.
Can you please please fix this bug? I really want to support the product because I think it’s important but the persistence of these bugs is really frustrating. Thank you.
Can you please please fix this bug? I really want to support the product because I think it’s important but the persistence of these bugs is really frustrating. Thank you.
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Best Pill App Ever - Look No Where Else
Such a great app and product!
Stopped working - No help from company
I’ve had this pillbox for a couple of years. The pill box stopped syncing. Have asked for help multiple times from company with only a response to watch a YouTube video. Waste of money.
Pillbox doesn’t work after latest update.
EllieGrid pillbox stopped working after latest update. It will connect in the app but error out after reopening the app or when it runs in the background. The box never sounds an alarm or flashes the lights when an alarm goes off. I’ve tried all the troubleshooting that’s provided, including resetting the box. Nothing works, box is now useless and as someone with ADHD this was crucial for me to take my medication on time.
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Not quite there yet
I’m psyched for future iterations of this product as I do think it will be helpful. I am returning mine because
1) Small pills easily shift into other compartments (??!))
2) Opening the box causes pills to lurch around
3) the box doesn’t latch, so when traveling and items shifted in my
3) You have to pay kind of a lot for access to med history after buying the box for $100+
4) The alarm-sound choices are not good
5) You still manually have to enter the # of pills every time
A $10 big pill box + a free checklist app will work just fine for my purposes.
1) Small pills easily shift into other compartments (??!))
2) Opening the box causes pills to lurch around
3) the box doesn’t latch, so when traveling and items shifted in my
3) You have to pay kind of a lot for access to med history after buying the box for $100+
4) The alarm-sound choices are not good
5) You still manually have to enter the # of pills every time
A $10 big pill box + a free checklist app will work just fine for my purposes.
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Dead?
Is this product dead? Hasn’t seen an update in years.
Smart pillbox time for an update
Great concept! It would be even better if the app could be adapted to Apple Watch :)
Why so buggy?
The concept of this product and app is top notch, the product and user experience? Terrible.
The only way I can seem to get the box and app to cooperate in harmony is if I wait for the alarm to go off and open the box at that exact moment. If I use smart alarms and open the box within the window, it doesn’t always register that I’ve taken them. If I get a push notification and select ‘Take All’ the screen refreshes like I did nothing. No confirmation feedback. I have tried all of the troubleshooting steps to remedy these issues such as alarm synchronization, disconnecting and reconnecting to Bluetooth, even deleting and adding all of my medications. I have put way more time into this pill box than I should have because I really want it to work but I’m losing hope.
Was there any research or QA done for this product? How is this pill box and app supposed to simplify the medication adherence process if it’s just constantly gaslighting the user? Please pour all of you money into fixing this app, I’m begging you.
The only way I can seem to get the box and app to cooperate in harmony is if I wait for the alarm to go off and open the box at that exact moment. If I use smart alarms and open the box within the window, it doesn’t always register that I’ve taken them. If I get a push notification and select ‘Take All’ the screen refreshes like I did nothing. No confirmation feedback. I have tried all of the troubleshooting steps to remedy these issues such as alarm synchronization, disconnecting and reconnecting to Bluetooth, even deleting and adding all of my medications. I have put way more time into this pill box than I should have because I really want it to work but I’m losing hope.
Was there any research or QA done for this product? How is this pill box and app supposed to simplify the medication adherence process if it’s just constantly gaslighting the user? Please pour all of you money into fixing this app, I’m begging you.
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Fantastic idea but the app rarely works
As someone who is chronically ill, this concept is a dream. My memory is foggy a lot of the time and I forget what and if I’ve taken a lot of the time. The box holds all of my meds and I love that it won’t stop beeping until I’ve taken them. However, the app rarely works. I click “take all” and it just flashes then loads again as if I didn’t hit the button. It’ll work for 3 days then stops working. Then randomly works again.
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$$$ 103.48 to use the app properly !!!
To track or get support, in other words to actually USE this already expensive device properly, it is going to cost you one hundred dollars a year, every year. WOW, really?!
Must Have!
I have been using this product (along with the app) for quite a while and feel strongly that both are a must-have! This product is not only convenient, it is incredibly helpful with staying on track with important medications. You simply cannot forget with the product/app combo! Life-changing!
A great solution for medication management!
Once I got past more than a couple of pills per day, I decided I needed a better way to manage them. Most pill organizers are geared around a weekly schedule, but I wanted something I didn't have to refill every week. I also wanted something connected with my smartphone for tracking.
The app and pillbox are super simple to use. It will organize up to 7 medications, and can hold anywhere from a couple of weeks to a month of more per pill depending on the size and shape. The compartments are different sizes, so even larger pills can be accommodated.
I like the schedule and alarm function to remind me when it's time to take my pills. I can be a bit forgetful if my morning or evening routine is interrupted for some reason. While I could set an alarm on my phone, this provides positive confirmation that I've opened the pill case and taken my medication. There is a unique system of lights on the lid to indicate what you need to take and how many (up to 3 pills per medication). If you're a caretaker, you can also receive reports of compliance for the person taking the medication (missed doses, etc).
It's really a neat solution at a reasonable price. Comparable options are either super expensive or require a monthly subscription.
Definitely worth getting if you need to manage multiple medications on a schedule!
The app and pillbox are super simple to use. It will organize up to 7 medications, and can hold anywhere from a couple of weeks to a month of more per pill depending on the size and shape. The compartments are different sizes, so even larger pills can be accommodated.
I like the schedule and alarm function to remind me when it's time to take my pills. I can be a bit forgetful if my morning or evening routine is interrupted for some reason. While I could set an alarm on my phone, this provides positive confirmation that I've opened the pill case and taken my medication. There is a unique system of lights on the lid to indicate what you need to take and how many (up to 3 pills per medication). If you're a caretaker, you can also receive reports of compliance for the person taking the medication (missed doses, etc).
It's really a neat solution at a reasonable price. Comparable options are either super expensive or require a monthly subscription.
Definitely worth getting if you need to manage multiple medications on a schedule!
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Love this device
Was a little tricky to set up but this device and app removed my weekly tedious chore of setting up my weekly pills in the daily pill box. Love it.
EllieGrid
EllieGrid is awesome! The customer support has been very quick, and helpful. The app is so easy to use, and as a disabled veteran, and now that I’m pregnant has made managing my medications so much easier. Thank you!
Broke in 3 months
Do not buy, the device broke in 3 months only has a 30 day warranty. Use a service like PillPack which is a free service, same typical co-pays as the pharmacy.
Please fix the app!
The app is so glitchy. I just received my EllieGrid and I was so excited to try this product out. But unfortunately, there is something wrong with the battery and when I pull the charger from the EllieGrid, it automatically gets disconnected from the app and Bluetooth. The app is glitchy and kicks me off every 1 out of 2 time usage.
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Like the concept
Pros: Setting up was easy, More compartments would be a plus.
Cons: Lack of any documentation a problem, FAQs not comprehensive.
Set up for out of box reminders not clear
warranty of only 30 says is problematic. If the product was reliable then there is limited cost to extending the warranty,
No info on battery replacement, they do wear out. Could be stuck with an out of warranty brick in a few months.
Battery life needs to be longer, and no note re keeping it plugged in re impact on battery health. Battery went from 100 to 10% overnight. Better faqs would solve some of the above.
re ease of use, key is reliability, does it do what it is supposed to do, early reviews and my experience indicate not. Frequent updates may be solving the big problems. Yet so far it is not proving to be either predictable or reliable, unless this is fixed, returning. (warranty length is troublesome, along with no info on how to replace the battery, cant tell me this is a 1 or 2 year battery, if you can then tell me.
Cons: Lack of any documentation a problem, FAQs not comprehensive.
Set up for out of box reminders not clear
warranty of only 30 says is problematic. If the product was reliable then there is limited cost to extending the warranty,
No info on battery replacement, they do wear out. Could be stuck with an out of warranty brick in a few months.
Battery life needs to be longer, and no note re keeping it plugged in re impact on battery health. Battery went from 100 to 10% overnight. Better faqs would solve some of the above.
re ease of use, key is reliability, does it do what it is supposed to do, early reviews and my experience indicate not. Frequent updates may be solving the big problems. Yet so far it is not proving to be either predictable or reliable, unless this is fixed, returning. (warranty length is troublesome, along with no info on how to replace the battery, cant tell me this is a 1 or 2 year battery, if you can then tell me.
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