This app is the worst!!
Prudential was bought out by empower and the extremely long 2 yr process giving limited use of the website. Then from one day to the next they shut it down and tell you to down load the empower mobile app and sign up with all the information they just shut me out of!! Hahahahaha no such mobile application on the App Store. 5 or more different empower applications because 1 isn’t enough This is the worst company. 30 minutes so far on hold waiting for the next available representative. Because everyone wants to know what nonexistent mobile app they are referring to!!!!! I just want to know where my Money is!!!!!! Zero stars !!!
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Worst company ever!
Unfortunately we were given no choice as to whether to use this company or not. The company that my husband retired from switched his retirement account to this company in 2022. I have not needed to get information from them regarding my husband’s retirement until recently. We are in the process of a transaction in which we need to verify his retirement benefit. My husband is hard of hearing, almost cannot speak above a whisper and has dementia and cannot give them the information that they require over the phone and they refuse to talk to me even with my husband’s verbal permission. I have repeatedly sent them the documents that have given me Power of Attorney. I have had no response from them either by phone or email. They are rude to me even if I can talk to someone who does not speak broken English. Getting this information is time sensitive and I have been dealing with this issue for over three weeks. I can’t even go online because they have deactivated our account. I could be dishonest and pay some homeless person to impersonate my husband on the phone. And they would give that person all the information regarding our personal finances. So much for privacy and security. Think long and hard before you ever consider this company for your financial needs! A very dissatisfied and angry senior citizen.
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Where is my money?
I’m not happy at all, like I say, I was putting in 11% contribution I have officially dropped it down to three. I can actually save more by myself with my retirement and I will look into rolling it over when I was putting in 3% I was making a fortune, object to 11% and it barely barely barely creeps along. It’s like I’m being robbed. like I say for years I put in a small amount of 3% and made a fortune, I had up to 11% and it goes back-and-forth never ever moving anywhere it’s like someone is helping themselves. I’ve never seen anything like it I am going to inquire like I say, moving back to Fidelity.
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Nice web site
Overall, solid nice app / web site to use. Clear, logical, and efficient. Room for improvement for selecting other funds. Kinda limiting on selection of investment options. It would be nice to easily see all the fund expenses and fees also. From a local perspective, my employer “use” to have a Prudential representative personally appear on site and review face to face your investment options in a conference room. Now, it’s all virtual which is a real disconnect and no real connection. COVID is now the excuse or reason why. I don’t think we will ever go back to a massless in person society thanks to COVID and a fear based drum beat constant by our Media.
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Get the app fixed
So it’s now Empower but the developer and support are still Prudential? And it’s broken on the iPad, trying to enter the password doesn’t work at all. You have to open Passwords, copy, then paste. Otherwise it rotates back and forth between landscape and portrait mode (I always use portrait mode) and then just goes to the Home Screen. It should auto-fill the password like it used to.
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