Worst app ever
This is by far the worst app ever. I cannot access my account through this useless app and then I call customer service and they tell me to log in on the mobile website except for some lousy reason this useless website won’t work with Firefox?? Or safari so I have to go out of my way and download Google Chrome??? What is that??? And then instead of logging in on the website it’s now sending a notification to the worthless app that wasn’t working in the first place??? With a run around like this these people are scamming to steal your money guaranteed
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The app needs work
This could be a great app, but it needs a lot of work. Every time I try to attach a document to an expense it tells me something is wrong. It also tells me I have too many documents and I need to delete some. It’s very frustrating when you get a letter that you need to provide documentation but yet the Apple allow you to do so.
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Required passkeys locked me out
I previously didn’t have issues with the app but with the recent change requiring passkeys I am now locked out of my account via the mobile app even though I’ve set up passkeys. I don’t use the face recognition but prefer still using a password to unlock my phone which may be the issue? Im using passkeys with other apps without issue. Very frustrating to be forced to use passkeys and then have it not function and be locked out of the app.
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Bugs bugs and more
New to this HE service and can’t get past all the bugs. Things like entering my password and then the Continue button is grayed out. Finally logging in and approving the login with a pass key and then it tells me I must sign back out. Repeat.
Also customer service told me it would take three business days for them to change my email address.
Avoid if you can!
Also customer service told me it would take three business days for them to change my email address.
Avoid if you can!
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Infringement and Control
I logged into the app today 7/30/26. It’s always been an okay app maybe 3.5 stars (It doesn’t remember my provider for reimbursement- I have to add all of their info every time. And, navigating isn’t the most intuitive.), but now the app deserves 1 star. They are changing the security requirements ‘for our safety and security’ to require a passkey. Mind you this requires you to put a passcode or Face ID on your device to set up and use. So this app that I use only a handful of times a year, wants to tell me how to use my device 24/7/365. Get out of here. If they want second layer of security they can continue to send a code via text or email to enter after entering your password (current workaround process until it’s fully implemented), or use an Authenticator app like Google Authenticator to generate codes. I don’t want my phone locked. There should not be an ultimatum to use an app. When you call in to customer service they always tell you about their free app. It was fine before and now it’s just annoying.
Sure my complaint might sound small, but where does it end. Health equity isn’t paying for my phone or phone bill. I don’t have any other apps on my phone that require a full device lock- and that includes my banking apps, medical record apps, investing apps, and Authenticator apps. You get the picture. This isn’t an app most people use on the regular. It should not require a device lock.
I have filed a formal complaint directly with the company with my concerns, and if the requirement changes, I will come and update my review on here.
Sure my complaint might sound small, but where does it end. Health equity isn’t paying for my phone or phone bill. I don’t have any other apps on my phone that require a full device lock- and that includes my banking apps, medical record apps, investing apps, and Authenticator apps. You get the picture. This isn’t an app most people use on the regular. It should not require a device lock.
I have filed a formal complaint directly with the company with my concerns, and if the requirement changes, I will come and update my review on here.
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