Terrible
This app is so bad. I haven’t been able to make changes to my investments for weeks because of a bug. The app requires me to accept some new agreement, I click the button to accept, and it circles me right back to the same screen and never lets me access my investments. I reported this to support and it’s been crickets. This is a serious issue that they clearly don’t care about.
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Terrible and frustrating
Every time I try to sign in there is something wrong or they can’t find me. I’ve used this whole system with the EZ Receipt app for over 20 years and have never had problems like I’ve had this past year. I can never check my balance, have the hardest time submitting receipts or checking to see if I need to or getting to the FSA store. This app needs a major overhaul that some update screwed up along the way. Used to be very easy and user friendly
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Cannot complete the verification
Since requiring the passkey to login I can’t get into my account and send the needed paperwork. I have called three times and totally get the run around each time. They sent me paperwork to get my phone number changed and it was faxed back via UPS with verification they got it and I still can’t get this to work. I get to the final selfy and it says verification successful and then it goes to the login screen and says my account is locked. I am going to have to visit my lawyer because there is so much money involved in this.
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Can't imagine a worse app
The website is bad, but this app is so much worse. It's impossible to understand the various states of your claims and payments, even after speaking with customer service. Sometimes there are
$0 claims for no apparent reason. The app is also super slow sometimes. For an app that is supposed to tell you about YOUR OWN MONEY, this is just horrible. Do better Health Equity.
$0 claims for no apparent reason. The app is also super slow sometimes. For an app that is supposed to tell you about YOUR OWN MONEY, this is just horrible. Do better Health Equity.
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Don’t use app to pay provider
If you have an account here, it’s best to physically pay the provider at their office and get a receipt, then match that to the payment online.
