App NEVER opens
The worst “app” ever created. For as much money that you managing, this is reprehensible that the app never works!! SHAME ON YOU!!!!
Authentication is always a hassle
I get so many different errors when I try to authentic. As an experienced software engineer, this process, you guys have instituted is exceptionally convoluted.
Generally Terrible
Navigating the FSA reimbursement process is a mess. The login process is also terrible. It’s slightly better with the passkey. However, the website tells me my saved password is incorrect and I’m unable to login. When I try to change my password, it requires a 24-hour wait but it does not tell me that, so I am very frequently stuck out of my account.
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Errors Everywhere
I have never been one to rate an app before but this proves to be one of the most challenging apps to navigate. Due to their push for a passkey, it is impossible to log in without it, but the passkey is always throwing an error that has no context to help for troubleshooting. When I try to invest my HSA funds, there’s also errors when selecting my portfolio, but I got an email it was sorted. There also are so many separate apps that do slightly different things. I had to troubleshoot on the phone for 45 minutes, which was frustrating (the woman I spoke with was kind though).
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Very basic app for basic HSA info
I use this app for my HSA acct. through. H employer. It shows transactions and allows me to reimburse myself for an expense, it doesn’t show information like YTD totals or ACH info. Don’t count on this app for much. Other HSA providers have much more mature apps.
Provider database is broke
You have to enter and create a new provider for every expense because the app is broken. It searches for patient instead of provider.
Too complicated and hardly useful
I guess bills and health care are a complicated topic but how Health Equity manages to make it completely intransparent is remarkable.
To make it so difficult to cross reference services to the original health care explanation of benefits from the health insurance I don’t get. Is it intentional?
It is common for many health care providers to centralize and pool their billing for example.
So if you want to pay the provider that rendered your service you might have to send your bill to this centralized address. However, a statement in the app says that changing the address from the rendered service address to the address the providers wants the payment sent to is currently not possible. The fields are there, it is just simply intentionally deactivated. In conclusion the app is completely useless as one cannot send a payment out with it. What do I need it for then? To check my HSA balance?
To make it so difficult to cross reference services to the original health care explanation of benefits from the health insurance I don’t get. Is it intentional?
It is common for many health care providers to centralize and pool their billing for example.
So if you want to pay the provider that rendered your service you might have to send your bill to this centralized address. However, a statement in the app says that changing the address from the rendered service address to the address the providers wants the payment sent to is currently not possible. The fields are there, it is just simply intentionally deactivated. In conclusion the app is completely useless as one cannot send a payment out with it. What do I need it for then? To check my HSA balance?
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Pain to Use
The app looks reasonably nice, but it’s a real pain to use. My iPhone doesn’t seem to support passkeys or maybe they’re not doing it properly. I’m not sure. But it really feels like a huge ceremony every time I want to use this app, which makes me prefer not to use it if I can avoid it. It also has annoying pop ups that force you to redo forms. For what they charge, we deserve better.
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Passkey required to login
Awful
Can’t access
Yeah so security is nice and all but have you considered that people with accounts should be able to log into them? I have an HSA I can’t even see
Reimbursement a pain
Reimbursement in the app is 100x more complicated and difficult than it was in the website.
Buggy
This app regularly has issues with even being able to open it and run it. When it is working, it is just fine. But so many of the updates seem to break the app entirely. Very frustrating. I just have to go to their website instead of using the app. Makes the app irrelevant and frustrating.
Passkey is the stupidest idea
It is incredibly frustrated that we are forced to do when passkey doesn’t work!!! And that when we already use passwords and it is not doing anybody any good.
Passkey Nightmares
The roll out of passkeys on this app has been nothing short of disaster. I use passkeys across devices and websites. HealthEquity is the only site that has made it an actual nightmare. There is no place to manage or create passkeys in the UI. The phone number login doesn’t actually recognize the phone number I have on the account. I have one working passkey on my phone which is going in for repairs, leaving me no way to access my account should they have to wipe the phone.
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Egregious privacy practices
Had to use a laptop to avoid scanning my face simply to create an account. Now I can’t find a way to manually add my bank account without giving them continuous access to every transaction I make
Pointless Biometrics
This app is so difficult. What’s the point in having biometrics set up on the app if you’re going to make me get a code every time I login? I don’t want to set up a passkey and I don’t want to have to get a code every time. Why offer Face ID if you’re not going to let me use it to login?!
Very hard time to log in
The login system is over complicated and doesn’t work sometimes.
This Passkey Issue has GOT TO STOP
This passkey issue is constantly going through hundreds of interaction. The passkey team has no clue what they’re doing. Every time I make an attempt to sign in, it launches the “you need to create a passkey” screen. That’d be fine if it were once or twice, but I have almost 20+ and this is still going! How can none of the previous passkeys be valid? Either fix it, or give the option to disable it!
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Good thing support that is helpful
This app is terrible. The only reason I’m giving it stars is because the support team is great. I’ve never had issues with FSA until using this company and app. Every other payment I get a notice (months after the payment mind you) that they couldn’t verify it and need me to upload documentation. I have not once been able to upload documentation via the app, no matter how many ways I try to do it and how closely I follow the instructions, I always get some error message. Thankfully, the chat support team (not AI chat but the actual humans) are very helpful and able to do it for me quickly. But it’s still an inconvenience to not be able to just upload the file and attach it to the payment as I should be able to.
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Passkey unable to login
I haven’t been able to login since the passkey started, I’ve tried everything possible this is ridiculous in 2026
