Screenshot
What happened with the ability to take a screenshot of your account. I use this from time to time to record what I have or share metrics of my account. Now trying to do that it just shows a black screen
Problems with the reimburse screen
The reimburse screen regularly gets stuck so I am not able to scroll down to the option to upload a receipt/invoice. I have to make several attempts. When the screen is stuck, no option to save and close so I am forced to wait. If you close the screen or go back to the main menu, the entry is lost. My iOS and app are both up to date.
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App shuts down while using
The app shuts dish while I’m using it. I understand time limits are necessary for security but to shut down while I’m actively typing and to ask if I’m still there is irritating.
Such an annoying app
The people who make this app go out of their way to make using it a miserable experience. I very much dislike it and this company. Buggy and inconsistent.
Horrible company
This is a horrible company, they make it difficult to use FSA for valid purchases.
Doesn’t work
No amount of password changes or updates can fix it. Company is holding people’s money, but does not provide an app that works without multiple calls to customer service.
User unfriendly
I can no longer access my account without giving unnecessary personal information including a complete copy of my state issued drivers license and a photo to a third party . I have grave concerns about the safety and security of handing out such personal and important information and the potential for abuse or hacking
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HealthEquity is a RIPOFF
They charge such high fees it’s ridiculous. I’m talking more than 100x the fees per invested balance compared to my 401K provider. That’s insane!
And for all that money they take from you, they offer a trash website, no investment transaction confirmations, and plenty of headaches due to their inferior service. My employer uses HealthEquity but I’m switching to someone else even though it will be a pain.
And for all that money they take from you, they offer a trash website, no investment transaction confirmations, and plenty of headaches due to their inferior service. My employer uses HealthEquity but I’m switching to someone else even though it will be a pain.
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Every release breaks something major
If I tap on a claim to pay it, the “pay provider” and “reimburse me “ buttons are disabled. But from the list view, you can tap “pay”, select the claim, and pay it. Except when you try to attach documentation, it fails every time with a generic error. I took screenshots of all the problems, but they show up as completely black, except for the phone status icons (battery, wifi, time, etc). This suggests they’re turning off screenshots as some form of security measure, which is totally useless. I am not bothering with their support team, because they’re just going to ask for screenshots. They’re so mind bogglingly incompetent. I only open this app every 3 mos or so, and every time, there is some major bug that is easily testable and would take moments to discover. Pathetic.
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Simply does not work
Hasn’t for years. Impossible to upload a receipt. Blank screen every time. Useless.
Junk
This app says it acts bates your card but also shows it as in active. Very clunky in general.
Constant “technical issues”
I’m almost never able to log in. Terrible service.
Get rid of forced passkey
I can’t ever log in on the phone or computer, always technical issues with the passkey. PLEASE GET RID OF THE STUPID FORCED PASSKEY 😡
It’s ridiculous.
It’s ridiculous.
I hate that my employer uses HE
Their app is terrible, they charge fees, and payments end up slow to providers. And I have little choice but to use HE. Thanks, employer.
app crashes
app crashes when you add the documentation THEY DEMAND. also customer service is incredibly difficult to work with. 0/10.
Poor functionality
Not able to export, print, or take a screenshot of the detailed activity with this mobile app or on the desktop version.
Unable to take a screenshot
Unable to take a screenshot. Still need one so took from another phone. 🤷♂️
Doesn’t work
This app is useless. It only connects you to reset your password and then has a bunch of errors. Complete waste of time.
Login never works!
Messed up passkey implementation. going on a loop, no way to login with password.
Blacks out screenshots on purpose now
Blacking out “medical” screenshots on iOS is a pretty stupid new privacy misfeature. It makes this app almost useless for a head-of-household who’s communicating with other family members about the dolllars spent or available, and yet it changes absolutely nothing valuable from a security POV. The normal website (inherently) still has the traditional ability to capture HTML data; it’s only the iOS app that’s now nearly useless. This failure is annoying, box-ticking, pseudo-security that misses the mark entirely. I’ll decide what I shall and shall not screenshot, thank you — not an app developer.
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