Two primary beneficiaries
Want to change beneficiaries to my niece and nephew and it won’t let me.
Easy
It is easy to use. I love the app
Contribution increase
The contribution increases are not taking affect as fast as they are selected. There needs to be a faster process.
Useless
I could not create a login as it kept saying I already had an account even though before today I never heard of this app. I gave up and uninstalled it. Garbage!
Login Issues
I love the app but I’ve been having some technical issues with it over the last couple weeks. It started with the app having issues connecting to and refreshing external accounts. Now I can even login. It’s giving me the “something went wrong” error and telling me to contact a representative.
Awful
Empower is god awful
SM
I started with 83.00 with my Roth account now I’m up to 8,000 already , and I also needed fast cash and they helped me out , I had the money in about 3 days . I also just up my percentage of deductions and it was super simple just the press of a button. I lead a very busy life so the ease of using this app really helps . Thank you Empower
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Not a flexible choice to choose
It is very tricky and do not have much options in the investment category.
Horrible
I updated app and now am totally locked out if my it says i have the wrong password i know i dont because my phone auto saved my password. This is my first experience with empower and has not left a good first impression
5 Stars
Very informative and easy to use
Fix your iPhone widget!
It stinks and shows nothing
Worst app experience
After every few days face login problem. The developers need to be fired.
Complete Garbage
Does not update for Fidelity and numerous other institutions. If your brokerage firm clears through National Financial Services (NFS / Wealthscape) it will not work ‘customer service’ or the developers send out worthless precanned updates only when you request. They have blamed Yodlee since May and made zero progress. This thing belongs in the toilet. Clueless developers.
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App and website have glitches
Been trying to withdrawal my funds on this app and it keeps getting stuck in a loop when it opens the page to start a request. It just keeps reloading a page that says to download the app.
Face ID still broken
Face ID has been broken for a while now
403b
I am very disappointed with Customer Service. They gave me incorrect advice, sent incorrect forms, and gave incorrect information about how to complete forms. At another time, Empower sent me an email to contact them about my RMD, when I did so they were not able to establish what the email was about. When I further contacted them about the progress of my RMD dispersal, ( simple question), Customer Service was confusing, unclear, and unhelpful.
They are very polite on the phone, however I would like to have correct information that I can feel comfortable and confident that they know what they are doing.
They are very polite on the phone, however I would like to have correct information that I can feel comfortable and confident that they know what they are doing.
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Easy to change my contribution
Empower is the best
Great Platform and Service!
Empower always makes it easy to rebalance my portfolio as well as offering great customer service and education! I was able to choose from a variety of options for my investments and change them efficiently. When I call, the representatives not only help me but educate me!
Stupid, non user friendly
Honestly this app has been the most frustrating experience. As soon as you open the app it won’t even allow you look through it without giving all your banking details. Which it won’t allow me to connect and I’m using Chase bank! I’ve wasted every morning for the last week trying to access this stupid site. Online they just refer to their broken app. My employer uses this for our 401k and I can even look at it.
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Muy buenos
10de10
