Increased my contribution
This was a lot easier than I thought it would be
Tried to rebalance and it didn’t save
Frustrated that I thought I had rebalanced my portfolio and then found it it didn’t save
Works
Functions well and easy to navigate
Love this app !!
Makes it easy to look at ! Easy to understand ! Thank you ! For all you do for me and money I invest !!!!
Can’t Access
Can’t access my old account since the rebranding
Great Service
Really easy to navigate!
Website app
Hard to navigate site. Not very user-friendly. Not enough funds and most funds are newer.
Consistent login issues
Ever since personal capital was acquired the number of basic errors has gone up significantly.
Logging in often just doesn’t work.
The landing page is a consistent sales message to talk to their advisor instead of a delight the customer experience by going straight to a valuable screen.
Accounts are frequently out of date and not tracking.
I really think this could be an amazing app if these parts are all remedied. I’ve used it for years but am continually frustrated now.
Logging in often just doesn’t work.
The landing page is a consistent sales message to talk to their advisor instead of a delight the customer experience by going straight to a valuable screen.
Accounts are frequently out of date and not tracking.
I really think this could be an amazing app if these parts are all remedied. I’ve used it for years but am continually frustrated now.
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Ease of use
I’m impressed by the ease of use of the app. I also appreciate the opportunity to get assistance or do it by myself.
Worsening quality year over year
Used to be fantastic app for personal capital before it was bought by empower. Since then it’s steadily gotten worse, with little to no help from customer support on persistent issues. Gotten to the point I’ve withdrawn my money and am going to pay for a different service. This used to be a nice free product but at this point the headache isn’t worth it. Don’t know if anyone reads these but take it from someone who’s used this service for 7 years, I’ve had enough I’m leaving and not coming back
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Not what you expect
The app does everything except what you want to do while you would think that you could look at your Empower 401(k) program. All it really is is another budgeting and bank connected spending app. You have to use the website to look at your 401(k) or make any changes yet if you try to do it on a mobile phone it forces you to this useless app.
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Keeps freezing
Keeps freezing
Limited and difficult to use
Absurdly, the space for a phone number only allows for US phone numbers, God forbid someone has a beneficiary overseas.
Good
Good
Easy to navigate
I just increase my pre-tax and Roth contributions. Also increase how much I want each to go go automatically on a yearly basis. Was able to see graphs and charts of my contributions. Very easy to use and understand.
Cannot even log in!!!
When I try to register an account, the “register” option is grayed out. You can’t be serious.
Miss the “amount left to contribute “ chart
Title. Used to have a graph and and a detailed description of how much you had contributed to your 401, your projected amount for the year, and how much you had left until max that’s disappeared. Otherwise solid app
Unsuable system
I had my employer retirement plan account here, I tried logging in for personal wealth management and it keeps taking me back to the employer retirement plan, lots of issues and genuinely frustration to use their “free” tools. Once I got to set up the Personal Dashboard somehow, now it won’t allow me to link my bank accounts. Genuinely full of issues.
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Poor Service
I find the app is missing several crucial features. The biggest gap is that you cannot rollover an old 401k to an account outside Empower digitally. This is something I’ve done with numerous employers in the past, even 12 years ago
Wonderful tool for mapping my future
This is a wonderful tool that lets me carefully select my funds based on 1 year performance.
