Doesn’t work
Every time I try to use the app it keeps asking me to enroll in a plan when I already have one. There’s nowhere on the app that shows my works plan that pays into my 401k. When I try to log in on the browser, it forces me to download the app and the “return to sign in page” link does not work.
Please fix Face ID
Update: Reupping. Apparently Empower has forgotten this app exists.
Update: Face ID has now been broken for months. This has basically led to me not using the app anymore.
Love this app for the most part. Over the years, since they bought Personal Capital, they’ve made the dashboard much quicker to update which is much appreciated. Love watching my net worth increase over time.
However, ever since the Juneteenth update, Face ID has been broken, shoots an error message. Ironically, if I try to sign in with a password, which also uses Face ID, it signs in fine. But that takes more time and taps to do. The app also doesn’t sync with TSP anymore even after the 2-factor authentication. Please fix.
Update: Face ID has now been broken for months. This has basically led to me not using the app anymore.
Love this app for the most part. Over the years, since they bought Personal Capital, they’ve made the dashboard much quicker to update which is much appreciated. Love watching my net worth increase over time.
However, ever since the Juneteenth update, Face ID has been broken, shoots an error message. Ironically, if I try to sign in with a password, which also uses Face ID, it signs in fine. But that takes more time and taps to do. The app also doesn’t sync with TSP anymore even after the 2-factor authentication. Please fix.
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Slow processing times compared to others
They have extremely slow processing times on any transactions compared to other vendors
The first time
Very well put together
RDA
Very efficient
Great company
Easy to navigate customer service is very helpful
New app now can’t log in
Wow. The old version of the app worked perfectly fine. Had all my accounts linked and had no issues. Now the geniuses at Empower decided to force us to use the new version of the app and I can no longer log in to my account. It forces me to login to an old work 401k that I haven’t used in a year and that is empty. What a waste, I truly don’t understand why you would depreciate the old version before ensuring everyone account transferred over
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Wont work if its not on desktop
I’ve tried everything to fix the issue & even called customer support; and I’m still unable to navigate through the mobile phone application it only lets me open up to the first part and stays frozen/loading.. no convenience if I have to go into desktop just to change contribution percentage or just view how my investment is doing.. not happy at all about this situation
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Wouldn’t trust them with my money
If they can’t even make this app work, why should I trust them with my money? Of course I should not. These days I’m only trying to use their app as an aggregator of all my investments, but I’m getting increasingly frustrated. Something is always broken, and according to Empower, it’s always someone else’s fault. I can’t count how many times I had to read a message telling me that “these issues usually resolve themselves in a matter of days.” They never do. Even for those accounts that still work, I have to wait for up to 15 minutes for them to update. It’s useless. But, their “advisors” keep calling and leaving messages, asking me to move my investments to Empower. Unless they can fix this mess, no chance! Please sort the reviews by “most recent” and you will see what people really think. They are able to cancel out all negative reviews by flooding the store with bogus 5-star reviews.
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Reconnecting accounts
4 out of 5 stars because I have to constantly reconnect my other investment accounts. It’s very annoying.
Can tell they are idiots by foreign address support
Of course the app is fairly good. But it collapses completely in its support for foreign beneficiaries. While the screen supports the selection of foreign countries/states/provinces, the validation expects US formatted values for zipcode and soc sec numbers. Perfect example of bad coding that completely supports garbage in/fgarbage out. Here is a nickel to go but a clue
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APP NEVER WORKS
Do they even bother updating this app? Soon as it boots up and loads it just freezes and force closes. Can't do anything important relying on this trash app
Frustrating
I’m sick and tired of trying to get Empower to work reliably. The links to banks and robo advisors break often and can’t be fixed. Even when they are working they are too slow to update to be useful.
This app worked fine a couple years ago, but not any more.
This app worked fine a couple years ago, but not any more.
Pestering me for a rating
Apps that keep bothering you for a rating over and over suck.
PSO
handle our investing through Empower as a Public Security Officer with Allied Universal Security. What I like most about Empower is how user-friendly the app is. Investing can often feel filled with confusing jargon, but this app keeps everything visual, clean, and simple to understand. I can easily monitor my account, track my progress toward retirement, and see my balance updates without any hassle. It’s a great tool for working professionals who want a simple, reliable way to stay on top of their financial future.
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Crash city
It will not allow me to change my contributions it spins and locks up tell this 4.8 stars I don't get it
Just signup today password reset doesn’t work. Now app clocking
Update got password reset done on Windows PC Edge browser. However now the app has been clocking for 10min after signin. Doesn’t have timeout poor design. Looks like will have to restart my iPhone.
— Earlier review. Looks very useful although to signup accounts should have a checklist option to exclude specific accounts. For instance CapitalOne is migrating many Discover accounts to CapitalOne. Thus would be useful to exclude specific accounts that will be. Otherwise they’ll disappear from Discover login. However am very disappointed password reset doesn’t work in fact worse it locked my account. Seems was never tested in fact should have been caught by defect tools. What happens is the unlock email just sends the user to the signin page which of course doesn’t have a field to change the password so locks. Is web site 101 that unlock email should send the user to a new password page. Worse is Saturday evening so have to wait until Monday morning to call support. Worse the error message doesn’t give the support number to call to unlock. I had to google to get the support number. Nice.
— Earlier review. Looks very useful although to signup accounts should have a checklist option to exclude specific accounts. For instance CapitalOne is migrating many Discover accounts to CapitalOne. Thus would be useful to exclude specific accounts that will be. Otherwise they’ll disappear from Discover login. However am very disappointed password reset doesn’t work in fact worse it locked my account. Seems was never tested in fact should have been caught by defect tools. What happens is the unlock email just sends the user to the signin page which of course doesn’t have a field to change the password so locks. Is web site 101 that unlock email should send the user to a new password page. Worse is Saturday evening so have to wait until Monday morning to call support. Worse the error message doesn’t give the support number to call to unlock. I had to google to get the support number. Nice.
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Just signup today password reset doesn’t work. Nice.
Looks very useful although to signup accounts should have a checklist option to exclude specific accounts. For instance CapitalOne is migrating many Discover accounts to CapitalOne. Thus would be useful to exclude specific accounts that will be. Otherwise they’ll disappear from Discover login. However am very disappointed password reset doesn’t work in fact worse it locked my account. Seems was never tested in fact should have been caught by defect tools. What happens is the unlock email just sends the user to the signin page which of course doesn’t have a field to change the password so locks. Is web site 101 that unlock email should send the user to a new password page. Worse is Saturday evening so have to wait until Monday morning to call support. Worse the error message doesn’t give the support number to call to unlock. I had to google to get the support number. Nice.
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Trash
This app is garbage just like Empower itself
Check recent reviews
Wish I had read the recent reviews before downloading. App won’t even open correctly. Waste of time.
