Doesn't work with Apple products
I loved this app up until two weeks ago when some enhancement was done.
Great App; Funky Widget
This has been such an amazing app to use over the years. Very user friendly, with very minor areas needing enhancement. However, I used the Apple iPhone widget for a good while and after one of the updates in the last 6 months, the widget stopped working properly. All the recommendations to delete the app, delete the app data, offload, download, logout, login, etc., nothing worked at all to fix it. I believe it’s an Empower-specific issue that they need to fix. The widget was very useful for quick info and check in without needing to open the app.
Otherwise, I reiterate that Empower is a great app.
Otherwise, I reiterate that Empower is a great app.
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Retirement
Great very professional
Ughh
App has so many glitches can’t even register no room on page and will not allow to move forward to register it’s more complicated and offices closed
Docs for loans die here
Impossible to upload documents!
Endless frustration
Can’t even log on! App crashes and won’t open. Tried to login from web browser on phone as a work around. Nope! No log in screen. Tried different browsers and still nothing. Just wasted 40 minutes goggling work arounds. Deleted and reinstalled app. Rebooted phone twice. It should not be this hard! .
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Not user friendly
Fidelity,Schwab and Firstrade are easy to use. Empower isn’t.
Piece of *****
Please don’t waste your time with this app, worst app I ever used
How much have I contributed?!
After the most recent updates I have no idea how much I’ve contributed and have left to contribute to my 401k plan without going back and cross-referencing my paystubs.
Was a simple, but really helpful feature that’s now removed. Please bring this back
Was a simple, but really helpful feature that’s now removed. Please bring this back
Worse with every update
Empower has really wrecked the Personal Capital app. Just seems to get worse with every update. Even basic functions (like transaction categorization) no longer work, either automatically or manually. Support responses are nonsensical- either a malfunctioning bot or some very lazy humans.
This is a great app!
Super easy to navigate and I’m able to basically do everything in it. Also love that I can easily connect with the call center folks when I have a question. Would recommend for sure.
Terrible
Continues to be a terrible user experience after they combined the individual and workplace apps last year
Reliability concerns with account connections
My experience with Empower has been disappointing due to recurring account connection issues that affected my ability to rely on the app.
Despite attempts to resolve the problems, they remained unresolved. Reliable account connections are essential for a financial tracking app, and these issues made it difficult for me to continue using the service with confidence.
I’ve decided to switch to another app and discontinue using Empower. I understand that experiences vary, and it may work well for others, but I’d encourage potential users to make sure the account connections remain reliable before committing to it as their primary financial tracking tool.
Despite attempts to resolve the problems, they remained unresolved. Reliable account connections are essential for a financial tracking app, and these issues made it difficult for me to continue using the service with confidence.
I’ve decided to switch to another app and discontinue using Empower. I understand that experiences vary, and it may work well for others, but I’d encourage potential users to make sure the account connections remain reliable before committing to it as their primary financial tracking tool.
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App doesn’t work on purpose.
I’m no longer with the company my 401k was through. The online app tells me I can transfer to another account or withdraw, but every time I click on one of the options the app just sits and reloads and reloads and reloads. It’s a gimmick. It’s an attempt to make me listen to a sales pitch by calling th hotline and make me rollover into a different empower account. It’s manipulation.
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Lacking compared to competition
Please review other apps
Ripoff
Not happy. Losing my money AND charging me fees. This Empower thing sucks. Big ripoff
Rip off
Empower is a rip off company that will keep half of YOUR OWN RETIREMENT MONEY I was told once I left the company i was working for I would get a check in the mail it’s been over a year now and still giving me a hard time go elsewhere for your 401 k because this company isn’t worth your time and breath
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App is terrible
I can’t even view my accounts in detail. Every time I select the account to view it, the app shows a blank white screen and never loads anything. Deleting and reinstalling the app doesn’t fix it.
2FA doesn’t work
Tried to register and set up 2FA. Code doesn’t not come through text or phone. Literally cannot sign up for it
App won’t download
Cannot download the app.
