Unusable Bluetooth key and misleading 24/7 support
Having an on-site Rivian available to rent by the hour in my building was an amenity I was thrilled about. As a longtime Zipcar user, this felt like an incredible upgrade. Unfortunately, the app makes the actual experience a complete headache.
First, the Bluetooth key fails nearly every time. It consistently takes 30 to 45 minutes just to unlock the vehicle to begin a trip. Even worse, the exact same handshake issue happens when parked during errands, leaving you stranded outside the car mid-reservation on paid time.
Second, customer support is deeply misleading.
They advertise 24/7 phone assistance, but calling after hours routes straight to an automated message stating no one is available. You then have to hunt through the app to find a text support number, only to get responses that take 10 minutes each. If something goes wrong late at night, you can easily waste hours locked out with essentially no real-time help.
The concept is fantastic, but an app-based vehicle rental service cannot function without reliable unlocking and immediate support when a lock out occurs. I cannot recommend or use this app until these critical flaws are fixed.
First, the Bluetooth key fails nearly every time. It consistently takes 30 to 45 minutes just to unlock the vehicle to begin a trip. Even worse, the exact same handshake issue happens when parked during errands, leaving you stranded outside the car mid-reservation on paid time.
Second, customer support is deeply misleading.
They advertise 24/7 phone assistance, but calling after hours routes straight to an automated message stating no one is available. You then have to hunt through the app to find a text support number, only to get responses that take 10 minutes each. If something goes wrong late at night, you can easily waste hours locked out with essentially no real-time help.
The concept is fantastic, but an app-based vehicle rental service cannot function without reliable unlocking and immediate support when a lock out occurs. I cannot recommend or use this app until these critical flaws are fixed.
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TTheAliUnseen
Don’t bother using it
Waste of time, money and poor experience with customer service. I feel bad for the hotels partnering with this service as it hurts their reputation
HHawaii13221
Ongoing bug
I use Envoy multiple times a week. Every time I extend my booking I am significantly overcharged. I have to call in and talk to support continuously to get my money back. It’s even happened when I’ve extended my booking time over the phone. This has been a bug for two months now. When I talk to support, it’s always as if it’s the first time we’re going through this. It’s a waste of my time. I do love Envoy as a service, but please fix this issue so I’m not constantly having to call. Also please train your support team to handle the issue quickly.
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Nngsjdh
DO NOT USE THIS CLOWN SERVICE
Envoy car sharing is the most unprofessional poorly run business I have encountered, these stupid people run it like a McDonald’s , I rented the cybertruck from this location 2 times both times I had to wait 1 hour outside the building with 0 communication for an employee to arrive , then you have the idiot of a manager sky that calls me making excuses these idiots will be hearing from the BBB and their corporate office soon it’s insane how ghetto this establishment is do better idiots !!!
Update have now been banned by the idiot himself sky hirshkron
Update have now been banned by the idiot himself sky hirshkron
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LLpuente300
Best car service
Thank u envoy you guys have been beyond. I have been using this service for at least 4 years and it’s been smooth and luxurious.
IIxchel1212
