Unusable Bluetooth key and misleading 24/7 support
Having an on-site Rivian available to rent by the hour in my building was an amenity I was thrilled about. As a longtime Zipcar user, this felt like an incredible upgrade. Unfortunately, the app makes the actual experience a complete headache.
First, the Bluetooth key fails nearly every time. It consistently takes 30 to 45 minutes just to unlock the vehicle to begin a trip. Even worse, the exact same handshake issue happens when parked during errands, leaving you stranded outside the car mid-reservation on paid time.
Second, customer support is deeply misleading.
They advertise 24/7 phone assistance, but calling after hours routes straight to an automated message stating no one is available. You then have to hunt through the app to find a text support number, only to get responses that take 10 minutes each. If something goes wrong late at night, you can easily waste hours locked out with essentially no real-time help.
The concept is fantastic, but an app-based vehicle rental service cannot function without reliable unlocking and immediate support when a lock out occurs. I cannot recommend or use this app until these critical flaws are fixed.
First, the Bluetooth key fails nearly every time. It consistently takes 30 to 45 minutes just to unlock the vehicle to begin a trip. Even worse, the exact same handshake issue happens when parked during errands, leaving you stranded outside the car mid-reservation on paid time.
Second, customer support is deeply misleading.
They advertise 24/7 phone assistance, but calling after hours routes straight to an automated message stating no one is available. You then have to hunt through the app to find a text support number, only to get responses that take 10 minutes each. If something goes wrong late at night, you can easily waste hours locked out with essentially no real-time help.
The concept is fantastic, but an app-based vehicle rental service cannot function without reliable unlocking and immediate support when a lock out occurs. I cannot recommend or use this app until these critical flaws are fixed.
Show more
Don’t bother using it
Waste of time, money and poor experience with customer service. I feel bad for the hotels partnering with this service as it hurts their reputation
Ongoing bug
I use Envoy multiple times a week. Every time I extend my booking I am significantly overcharged. I have to call in and talk to support continuously to get my money back. It’s even happened when I’ve extended my booking time over the phone. This has been a bug for two months now. When I talk to support, it’s always as if it’s the first time we’re going through this. It’s a waste of my time. I do love Envoy as a service, but please fix this issue so I’m not constantly having to call. Also please train your support team to handle the issue quickly.
Show more
DO NOT USE THIS CLOWN SERVICE
Envoy car sharing is the most unprofessional poorly run business I have encountered, these stupid people run it like a McDonald’s , I rented the cybertruck from this location 2 times both times I had to wait 1 hour outside the building with 0 communication for an employee to arrive , then you have the idiot of a manager sky that calls me making excuses these idiots will be hearing from the BBB and their corporate office soon it’s insane how ghetto this establishment is do better idiots !!!
Update have now been banned by the idiot himself sky hirshkron
Update have now been banned by the idiot himself sky hirshkron
Show more
Best car service
Thank u envoy you guys have been beyond. I have been using this service for at least 4 years and it’s been smooth and luxurious.
Poor management of fleet
Their vehicles have issues and even weeks after they dont fix the issues. Booked a vehicle again and then not available because they gave someone else the booked vehicle. Shocking
BE CAREFUL !!!
app had a glitch to where it charged me 12 late fees, instead of immediately refunding me, they gave me a credit, had to call them to process the refund. THEN they refund MY money to someone else’s account. and refuse to correct the refund or even give a courtesy credit.
Amazing!
This service is AMAZING. So easy. So nice. So convenient. Seriously awesome!
Rip Off
The customer service is not available like they say they are. You can call during normal hours of operation and still have to leave a voicemail message for a callback. The app can take the customer’s money but fails to provide the service with the same efficient and ease. I never leave reviews but there’s no way they continue to get away with this when there are better businesses out there. Ask your building managers to request another service because envoy is incapable of providing basic levels of quality and support. I would honestly give them 0 stars.
Show more
App freezes after verifying identity
Do you guys hate your customers? Why is this app this bad? It makes me never want to use your service.
Seamless
I had a near seamless experience. My car was really nice and clean and fully charged. It was easy to start the ride. I had a little bit of trouble ending the ride, but as soon as I called Envoy, they ended the ride and corrected the ride time. Reasonable pricing.
Worst app, doesn’t work and takes your money
The app didn’t work and let me book during someone else’s reservation. Customer service fixed the issue but I lost a promo code I had. Was excited since envoy is offered in my building but very disappointed in the user experience.
Stuck on “loading vehicles”
Once registered, the app gets permanently stuck on the “loading vehicles screen” will change star rating when fixed.
Review
Great app and smooth experience!
Great customer service
Incredible product, easily available and accessible in my building and neighbouring one. This is complimented by even more amazing customer service, with young people eager to be helpful and quite quick in their response.
Almost too good to be true.
Almost too good to be true.
New app updates much better
The new scheduling UI and the fast customer support is a huge improvement and I rely on this service for my day to day. I wouldn’t go to an appartment community that didn’t have envoy cars for us!
Outstanding
The best customer support you can get for an amenity like this. Application works well with allowing extensions.
Response from developer
Thank you for the fantastic feedback, Robby! I'm thrilled to hear that our customer support team is exceeding expectations and that you're having a great experience with our extension features. Your review motivates our entire team to continue delivering exceptional service. We appreciate you taking the time to share this with other users!
Horrible
Horrible
Bad app
Really bad performance. Super buggy. Kept saying network errors etc
New scheduling display
The new scheduling display is so helpful now! It’s great knowing when and which cars are available! Love this service. Customer service is always quick, friendly, and resolves my issues whenever I’ve needed to call.
Response from developer
Thank you for highlighting our new scheduling display feature! I'm so pleased it's making your experience smoother by providing better visibility into vehicle availability. Your positive feedback about our customer service team is also much appreciated - we work hard to ensure quick, friendly resolution for all our users. Thanks for being such a valued customer!
