Sad Excuse
One would hope that having investments and unable to use their tools would an emergency. The un and pw works online but not in the app. And customer support is overseas in China. Just sad.
Frustrating
Only app that keeps telling me my pw is incorrect but it’s programmed. Moody app
Primitive and glitchy
I’ve accessed the app four times in recent days trying to get to basic information within my account and the app freezes every time.
Just okay
This app is just the basics. Not really customizable. Disappointing to have to give up the Stifel app after Equitable picked up a piece of the Stifel business.
Password reset does not work
I have tried resetting my password and username multiple times and it does not work. It gives an error have giving it the recover credentials.
Disappointing
I created my account (that part was easy) and logged on. I have 4 accounts (transferred from another provider). The generic names all looked the same bot with different last 4 numbers if the account. I could not tell which were which. I had to go to the old providers records to look at the amounts transferred to figure out by trial and error which account was which. I then proceeded to edit the nicknames of the accounts so I could more easily tell what’s what. Both on the web and in the phone app trying to edit nicknames met with errors. It took many many tries to change all 4 nicknames but I finally got it done. Now, I’m waiting to find out if it gives me good performance data.
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Slow
Not quite what I expect. Seem real slow in responding.
Gio a beast
Best financial advisor Gio lock in he’ll get your right
Underwhelming
Compared to alternatives, Equitable’s app is poor. The user interface is annoying and antiquated, and I find it incredibly frustrating to use compared to the larger brokerages. It’s disappointing. I love my advisor but the technology gap has caused me on several occasions to rethink my relationship with equitable.
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Useless app
The app show nothing but a blue screen. Anytime you click on the menu theres nothing to navigate to. Just saying good morning or good afternoon and my name. I know what time it is and I’m aware of my name..
Excellent
This app is a great resource for anyone who wants to learn about retirement
Equitable Mobile App
Thank you! Appreciate it!
Excellent App
5 stars
I like it
It provides me with the info I need to stay on top of my investments. It’s responsive and easy to navigate
Face ID
Never works, always have to enter my login and password!
Equitable / Horrible Customer Service
Your website and customer service is worse than Voya….if you can imagine that….
Terrible app
Slow, crashes, you would think a company’s of this size would have a up to date app that works. It is the same as the website which is just as bad. Needs to be updated refreshed with better user friendly options and charts.
Not user friendly
App seems to go down frequently, data is basic and not very useful. Overall the app needs to be refresh. I like the company, I guess that means more.
Updates
Updates to NAV take too long. With today’s technology this should be done at the end of the day not days later.
Rating
Hard to get into, codes require multiple requests. Seems like it’s the best a 150 year old company can do!!??!
