Garbage
Slow, poorly laid out, requires ridiculous navigation through UI. Like it was designed by someone who has never filed a claim, never used an app, never used a smart phone, and doesn’t even know anything about what this is used for. Last update seems to have broken it entirely, no accounts or transactions visible, nothing I can do on it. Reinstalled, didn’t help. AF is completely tuned out on any social media to ask for support. 100% poor experience.
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Frustrating
The app was fine until this last update. My screen doesn’t look anything like the preview pics. It’s hard to find anything. Once you leave the Home Screen there’s no way to go back. I tried uploading additional documentation for a claim, but it wouldn’t allow the upload. It’s not allowing face recognition and is constantly sending a code to my email, so I have to leave the app. Nothing about this app is as user friendly as it was a year ago. AF, fix your app, please!
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ALWAYS BROKEN
This app is glitchy, it rarely works. I can hardly sign into it. I have face recognition turned on and it asks for a user name and password still after a little bit. FIX YOUR APP it doesn’t function! Signing in is a REAL problem. You also give no way to update two-factor either!
Glitchy
Log in after resetting my password AGAIN, view account balance, good. Tap for recent transactions, it asks for password again and then won’t take the new password. Login on laptop with new password, no problem. This has happened over and over.
UI Issues
The layout on iPhone 15 is horrendous. I’m not able to fill out the form to file a claim because when I try to scroll in order to view the calendar, the calendar closes. Not to mention other weird UI choices.
