I’m assuming most of these reviews are fake.
I’m not quite sure who is actually using this app and rating it 5 stars. The reviews seem to be timed perfectly apart and are vague.
AF, maybe add an option to add documentation to a claim before it is rejected so I’m not required to interact with this garbage app multiple times for a single claim. Plus we can head back towards it being functional.
AF, maybe add an option to add documentation to a claim before it is rejected so I’m not required to interact with this garbage app multiple times for a single claim. Plus we can head back towards it being functional.
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Very frustrating and glitchy
App is not user friendly. Often when I click “next”, nothing happens. Then I have to re-enter all the information before I find out later that I didn’t need to. If you try to recover your password, you will need to call during business hours and wait on hold. Just a big time sink if you want to get the benefits that you were promised. Please do better. You would think for a company this size, they would program an app that works.
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They had to pay for 4.8 stars
Every time I use this app—actually, every time I THINK about using this app—I wonder why it’s such garbage. Does AmFam not have the cash to develop a functional app of high utility? Whatever the reason, the app and the website are often down for requesting reimbursement; it’s an incredibly slow process when it does work; and you can’t copy and paste into the notes for the reimbursement. Nothing about it is intuitive. Bad AF app.
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Passwords are a nightmare
Every time I get on the app it doesn’t let me sign in with the password that I know is the correct one because I had to change it yesterday for the same reason
Rarely works
Last two months, can’t submit any claims. Crashes every time I try to submit anything.
