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AFmobile®

AFmobile®

by American Fidelity Assurance Company

83K ratings
492 reviews
🔧 Utilities
💰 Finance
Free

Details

Released
June 3, 2013
Updated
October 28, 2026

Features

Developer

American Fidelity Assurance Company
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Reviews summary↘︎
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❓5 answered
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📦~ in 3 weeks
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About

Manage your American Fidelity reimbursement accounts, insurance benefits, and annuities. File and track claims, view policy details, and access account balances. Prepare for enrollment by calculating savings and learning about available benefits.

✓File and track claims
✓View policy coverage
✓Access EOBs
✓Check account balance
✓Store receipt images
✓Calculate pre-tax savings
✓Manage personal information
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What users say about AFmobile®

Reviews of AFmobile® are mostly positive: the Finance app is rated 4.8/5 from 83K App Store ratings. What users like most: easy to file claims, user-friendly app. Top complaints: buggy app experience, confusing claim submission process. Summarized from real user reviews.

Positive things

  • 🚀Easy to file claims
  • 👍User-friendly app
  • 💯Excellent customer service
  • ⚡️Fast claim processing
  • 🙌Convenient mobile options

Negative things

  • 🐛Buggy app experience
  • 🤔Confusing claim submission process
  • ⏱️Slow response times
  • 🤷‍♀️Inconsistent information from representatives
  • 📁Issues with uploading/submitting documents
See all reviews
+1

What's New in AFmobile®

5.5.1

October 28, 2026

Thank you for using AFmobile! We update our app regularly to ensure you have the best experience. These updates include: - New features - Security enhancements - General bug fixes

More

User reviews

Most RecentHighest RatedLowest Rated

Crashes. Never loads

This new app update is TERRIBLE. Can’t view anything or it’ll crash / not load. About to just drop the whole plan we have and go elsewhere.
AAFord228

Kimberly Music is Great!

She is super helpful as always!
CCaseym311

This app is the worst

So unreliable. Truly awful. Makes me want to move my business elsewhere.
JJune-bees

Crushing and can’t see any activity in my account!

It keeps crushing and couldn’t see any activities!
KMKhin Mon

Garbage

Slow, poorly laid out, requires ridiculous navigation through UI. Like it was designed by someone who has never filed a claim, never used an app, never used a smart phone, and doesn’t even know anything about what this is used for. Last update seems to have broken it entirely, no accounts or transactions visible, nothing I can do on it. Reinstalled, didn’t help. AF is completely tuned out on any social media to ask for support. 100% poor experience.
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MMctrus
See 487 more reviews

User experience

🐞

Reported Bugs

4 issues

App crashing or freezing

Bug

Incorrect claim information displayed

Bug

Submitted claims disappearing or not processing

Bug

Inability to upload all required documents

Bug
✨

Requested Features

5 requests

Allow pasting of information into form fields

Feature

Improve calendar/date selection functionality

Feature

Provide more transparency on claim status

Feature

Add ability to view previously submitted documents

Feature

Streamline the wellness/cancer claim submission process

Feature

FAQ

What can I do with the AFmobile app?

AFmobile allows you to access your American Fidelity reimbursement accounts, insurance benefits, and annuities. You can file and track claims, view policy details, check your account balance, store receipt images, and manage personal information. It also helps you prepare for enrollment by calculating pre-tax savings and learning about benefit options.

Is there a cost to use AFmobile?

There is no charge to use AFmobile. However, message and data rates from your mobile carrier may apply. The app itself is free to download and use.

How do I get support for AFmobile?

For support with AFmobile, you can email the support team via the feedback form linked on the American Fidelity website at https://americanfidelity.com/mobile/forms/app-feedback/. They will assist you with any issues or questions you may have regarding the app's functionality.

Can I manage my Benefits Debit Card transactions?

Yes, you can connect to your reimbursement account funds through the app. This includes filing claims, checking your account balance, and viewing recent Benefits Debit Card transactions and their details. You can also store images of receipts or other documentation related to these transactions.

How does the app help with enrollment?

AFmobile is designed to be a helpful tool when preparing for enrollment. It allows you to calculate potential pre-tax savings, determine how much to contribute to your FSA, and learn about the importance of various benefits and the options that are available to you.