Glitchy
Log in after resetting my password AGAIN, view account balance, good. Tap for recent transactions, it asks for password again and then won’t take the new password. Login on laptop with new password, no problem. This has happened over and over.
UI Issues
The layout on iPhone 15 is horrendous. I’m not able to fill out the form to file a claim because when I try to scroll in order to view the calendar, the calendar closes. Not to mention other weird UI choices.
I’m assuming most of these reviews are fake.
I’m not quite sure who is actually using this app and rating it 5 stars. The reviews seem to be timed perfectly apart and are vague.
AF, maybe add an option to add documentation to a claim before it is rejected so I’m not required to interact with this garbage app multiple times for a single claim. Plus we can head back towards it being functional.
AF, maybe add an option to add documentation to a claim before it is rejected so I’m not required to interact with this garbage app multiple times for a single claim. Plus we can head back towards it being functional.
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Very frustrating and glitchy
App is not user friendly. Often when I click “next”, nothing happens. Then I have to re-enter all the information before I find out later that I didn’t need to. If you try to recover your password, you will need to call during business hours and wait on hold. Just a big time sink if you want to get the benefits that you were promised. Please do better. You would think for a company this size, they would program an app that works.
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They had to pay for 4.8 stars
Every time I use this app—actually, every time I THINK about using this app—I wonder why it’s such garbage. Does AmFam not have the cash to develop a functional app of high utility? Whatever the reason, the app and the website are often down for requesting reimbursement; it’s an incredibly slow process when it does work; and you can’t copy and paste into the notes for the reimbursement. Nothing about it is intuitive. Bad AF app.
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Passwords are a nightmare
Every time I get on the app it doesn’t let me sign in with the password that I know is the correct one because I had to change it yesterday for the same reason
Rarely works
Last two months, can’t submit any claims. Crashes every time I try to submit anything.
Frustrating Every Time
This app is honestly the worst. So glitchy and slow. Difficult to find and do what you need to do and slow to load. Sometimes won’t even load at all. “Don’t forget to upload a receipt,” they said. I would if the app would load my data. Gave 2 starts because sometimes, when it’s working, you can upload receipts easily.
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AFmobile = AFslow
App is slow and confusing. It’s even hard to find a contact number.
App NOT User-Friendly
Whoever created this app clearly does not use it. Trying to complete the information on all of the different fields is not very easy. The IT people should actually try completing one of the reimbursement forms to see how awkward the app jumps around and how difficult it is to enter information. This is probably the worst app that I have on my phone. You would think that a company of this size would invest in having a top-of-the-line app.
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AFmobile
The worst app ever. Constantly crashes, hardly ever works.
Pregnancy claim
This is my second time to file a claim for pregnancy. Very easy and quick app access to fill out information
Glitched constantly
This is the most unreliable app for filing a claim. It often reloads after I’ve typed out information, or will not allow me to view claims being processed. You might as well just use the website.
Love
It is easy and fast!
Low quality garbage
I haven’t used this app in a couple months so I am unsure when the changes were made but the quality has definitely decreased and it has become more difficult to use. You need to just open it and you can see the slide bar on the bottom of the screen doesn’t match with icons which should be a simple correction but apparently isn’t worth their time. Also, making it easier to submit documents prior to being notified they are needed or rejecting a claim would be helpful as apparently you can’t add one prior to this This was the available in previous versions of the app and don’t know why it would have been taken out.
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Great app!
Very easy to use and file a claim. Love being able to upload pictures of the documents needed. Quick turnaround too. My experience has been 1 or 2 business days. 😊
Easy
Very easy to file a claim!
Easy Use
I was able to submit my application without any problems.
Claim
This was one of the easiest claims I’ve done yet. Not having to always provide documentation makes the process simple. If I can provide the date of service, the you all should be more than willing to do the rest of the leg work because that’s what you all get paid to do.
Filing online claims
AF Mobile app is very user friendly. The only complaint I have is the time is takes for claims to be processed. It now takes 7-10 days for claims to be processed but when I first began using AF years ago, claims would be processed within 3 days.
