Crashes. Never loads
This new app update is TERRIBLE. Can’t view anything or it’ll crash / not load. About to just drop the whole plan we have and go elsewhere.
Kimberly Music is Great!
She is super helpful as always!
This app is the worst
So unreliable. Truly awful. Makes me want to move my business elsewhere.
Crushing and can’t see any activity in my account!
It keeps crushing and couldn’t see any activities!
Garbage
Slow, poorly laid out, requires ridiculous navigation through UI. Like it was designed by someone who has never filed a claim, never used an app, never used a smart phone, and doesn’t even know anything about what this is used for. Last update seems to have broken it entirely, no accounts or transactions visible, nothing I can do on it. Reinstalled, didn’t help. AF is completely tuned out on any social media to ask for support. 100% poor experience.
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Frustrating
The app was fine until this last update. My screen doesn’t look anything like the preview pics. It’s hard to find anything. Once you leave the Home Screen there’s no way to go back. I tried uploading additional documentation for a claim, but it wouldn’t allow the upload. It’s not allowing face recognition and is constantly sending a code to my email, so I have to leave the app. Nothing about this app is as user friendly as it was a year ago. AF, fix your app, please!
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ALWAYS BROKEN
This app is glitchy, it rarely works. I can hardly sign into it. I have face recognition turned on and it asks for a user name and password still after a little bit. FIX YOUR APP it doesn’t function! Signing in is a REAL problem. You also give no way to update two-factor either!
Glitchy
Log in after resetting my password AGAIN, view account balance, good. Tap for recent transactions, it asks for password again and then won’t take the new password. Login on laptop with new password, no problem. This has happened over and over.
UI Issues
The layout on iPhone 15 is horrendous. I’m not able to fill out the form to file a claim because when I try to scroll in order to view the calendar, the calendar closes. Not to mention other weird UI choices.
I’m assuming most of these reviews are fake.
I’m not quite sure who is actually using this app and rating it 5 stars. The reviews seem to be timed perfectly apart and are vague.
AF, maybe add an option to add documentation to a claim before it is rejected so I’m not required to interact with this garbage app multiple times for a single claim. Plus we can head back towards it being functional.
AF, maybe add an option to add documentation to a claim before it is rejected so I’m not required to interact with this garbage app multiple times for a single claim. Plus we can head back towards it being functional.
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Very frustrating and glitchy
App is not user friendly. Often when I click “next”, nothing happens. Then I have to re-enter all the information before I find out later that I didn’t need to. If you try to recover your password, you will need to call during business hours and wait on hold. Just a big time sink if you want to get the benefits that you were promised. Please do better. You would think for a company this size, they would program an app that works.
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They had to pay for 4.8 stars
Every time I use this app—actually, every time I THINK about using this app—I wonder why it’s such garbage. Does AmFam not have the cash to develop a functional app of high utility? Whatever the reason, the app and the website are often down for requesting reimbursement; it’s an incredibly slow process when it does work; and you can’t copy and paste into the notes for the reimbursement. Nothing about it is intuitive. Bad AF app.
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Passwords are a nightmare
Every time I get on the app it doesn’t let me sign in with the password that I know is the correct one because I had to change it yesterday for the same reason
Rarely works
Last two months, can’t submit any claims. Crashes every time I try to submit anything.
Frustrating Every Time
This app is honestly the worst. So glitchy and slow. Difficult to find and do what you need to do and slow to load. Sometimes won’t even load at all. “Don’t forget to upload a receipt,” they said. I would if the app would load my data. Gave 2 starts because sometimes, when it’s working, you can upload receipts easily.
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AFmobile = AFslow
App is slow and confusing. It’s even hard to find a contact number.
App NOT User-Friendly
Whoever created this app clearly does not use it. Trying to complete the information on all of the different fields is not very easy. The IT people should actually try completing one of the reimbursement forms to see how awkward the app jumps around and how difficult it is to enter information. This is probably the worst app that I have on my phone. You would think that a company of this size would invest in having a top-of-the-line app.
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AFmobile
The worst app ever. Constantly crashes, hardly ever works.
Pregnancy claim
This is my second time to file a claim for pregnancy. Very easy and quick app access to fill out information
Glitched constantly
This is the most unreliable app for filing a claim. It often reloads after I’ve typed out information, or will not allow me to view claims being processed. You might as well just use the website.
