Comparison

American Family Insurance App vs AFmobile®

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

American Family Insurance App

Manage your home, car, and umbrella insurance policies conveniently on the go. Access policy details, make payments, file claims, and get roadside assistance. Secure login options are available.

Highlights
  • View insurance policies and account details
  • Access proof of insurance instantly
  • Set up and manage payments, including auto-pay
  • View policy and coverage details
  • File and check claim status
  • Request roadside assistance
  • Get an auto insurance quote
Features
Read full description

American Family Insurance makes it easier than ever to protect your dreams on the go. The newly enhanced MyAmFam app is packed with features, from roadside assistance to real‐time payment status. It’s never been more convenient to keep up with your home, car and umbrella American Family insurance policies. Check out what the MyAmFam app can do for you: View Insurance Policies at Your Convenience: • Easy access to all your account details all in one place • Access proof of insurance in an instant • Use Touch ID or Face ID to log in easily and securely • Get an Auto Insurance Quote Set up and Manage Payments: • Never miss a payment with auto pay • Schedule payments right from the palm of your hand ‐ and it’s all done securely in the app • Get in‐app payment reminders to pay bills • View your upcoming payment schedule Manage Your Policy Details: • View policy and coverage details • Easily view your auto insurance ID card by saving it to your device ‐ no signing in needed! Access Your Insurance Information: • Request a change for your contact information • Make a policy change • Manage your communication preferences • Get in touch with your insurance agent Claims & Accident Support: • File a claim made simple • Check the status of a claim • Get roadside assistance • Find an auto or glass repair shop Ready to take the MyAmFam app along for the ride? Download it today! * Please note that CONNECT customers are not able to use the MyAmFam app. About American Family Insurance: Based in Madison, Wisconsin, American Family Insurance offers vehicle, homeowners, life, health, business and farm/ranch and other property coverage. A trusted insurance provider in 19 states, American Family proudly supports customers to help them dream fearlessly.

About

AFmobile®

Manage your American Fidelity reimbursement accounts, insurance benefits, and annuities. File and track claims, view policy details, and access account balances. Prepare for enrollment by calculating savings and learning about available benefits.

Highlights
  • File and track claims
  • View policy coverage
  • Access EOBs
  • Check account balance
  • Store receipt images
  • Calculate pre-tax savings
  • Manage personal information
Features
Read full description

AFmobile® Access your American Fidelity reimbursement account(s), insurance benefits, annuities, and enrollment information with AFmobile®. Manage your benefits: File and track claims View policy to see what’s covered Access electronic EOBs Connect to your reimbursement account funds: File claims and check account balance See recent Benefits Debit Card transactions and details Store receipts or other documentation images Stay close to your account: Elect text and email notifications Manage personal information Enroll in direct deposit AFmobile is a great tool when preparing for your enrollment. The app allows you to: Calculate pre-tax savings, Determine how much to contribute to your FSA, and Learn about the importance of benefits and which options are available to you. Your account balance may not reflect recent pending Benefits Debit Card transactions. There is no charge to use AFmobile. Message and data rates may apply. For support with AFmobile, please email us at https://americanfidelity.com/mobile/forms/app-feedback/.

Screenshots

American Family Insurance App4 screens
AFmobile®4 screens

Verdict

The call

American Family Insurance App and AFmobile® both sit at 4.7 stars, but that hides the real split: 85% of AFmobile®'s written reviews are positive against 20% of American Family Insurance App's. American Family Insurance App's advantage is monetization model (free vs free with in-app purchases) and update cadence (every 9 days vs every 6 weeks). On price, rating, ratings volume and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for American Family Insurance App against 4.8 for AFmobile®. Both are backed by a comparable volume of ratings — 91K and 83K respectively. Written reviews are what separate them: 20% of American Family Insurance App's written reviews are positive against 85% of AFmobile®'s.

UpkeepUpdate frequency

American Family Insurance App ships an update every 9 days, AFmobile® every 6 weeks. Both last shipped on September 24, 2026.

Scorecard3 real differences · 7 level
American Family Insurance App versus AFmobile®: the parameters behind the verdict, then further details
ParameterAmerican Family Insurance AppAFmobile®
PriceFreeFree
Rating4.7 (91K ratings)4.8 (83K ratings) — better
Positive reviews19.9% of reviews84.6% of reviews — better
Number of ratings91K — better83K
Update frequencyEvery 9 days — betterEvery 6 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
DevicesiPhoneiPhone, iPad — better
Requires iOS17.017.0
Further details — not scored
Size164 MB70 MB
Age rating4+4+
DeveloperAmerican Family InsuranceAmerican Fidelity Assurance Company

Customer experience

American Family Insurance App

All ratings91,141 ratings
Positive93.7%
Neutral2.3%
Negative4.0%
Written reviews322 reviews
Positive19.9%
Neutral7.5%
Negative72.7%

AFmobile®

All ratings83,317 ratings
Positive97.8%
Neutral1.6%
Negative0.6%
Written reviews488 reviews
Positive84.6%
Neutral2.5%
Negative12.9%

User reviews

American Family Insurance App

From 91K App Store ratings

What we love

  • 🚀 Contactless
  • 🚀 Easy to manage insurance coverage
  • 🚀 Prompt and friendly service
  • 🚀 Excellent communication and service
  • 🚀 Professional and amazing people

Room to improve

  • 🐛 Buggy, spins, etc.
  • 🐛 Cannot get new version to upload
  • 🐛 Log in with correct credentials failed
  • 🐛 App not allowing to pay bill or access statements
  • 🐛 Notification icon never leaves

AFmobile®

From 83K App Store ratings

What we love

  • 🚀 Easy to file claims
  • 👍 User-friendly app
  • 💯 Excellent customer service
  • ⚡️ Fast claim processing
  • 🙌 Convenient mobile options

Room to improve

  • 🐛 Buggy app experience
  • 🤔 Confusing claim submission process
  • ⏱️ Slow response times
  • 🤷‍♀️ Inconsistent information from representatives
  • 📁 Issues with uploading/submitting documents

Bugs and requests

American Family Insurance App

Reported bugs

15 issues
  • Log in with correct credentials failed
  • Cannot get new version to upload
  • Cannot access insurance card or make changes
  • Cannot pay bill or access statements
  • Notification icon never leaves
Show 10 more
  • Cannot save insurance card to Apple Wallet
  • Unread count won't clear
  • Notifications not working
  • App icon badge won't go away
  • Freezes up constantly
  • Apple Wallet integration broken
  • Too many issues, clunky
  • Unreliable
  • Wallet cards not available same day as PDF
  • Cannot pay bill electronically

Requested features

4 requests
  • Summary view instead of legal documents
  • Dark mode option
  • Advanced analytics dashboard
  • Ability to pay life insurance policy in-app

AFmobile®

Reported bugs

4 issues
  • App crashing or freezing
  • Incorrect claim information displayed
  • Submitted claims disappearing or not processing
  • Inability to upload all required documents

Requested features

5 requests
  • Allow pasting of information into form fields
  • Improve calendar/date selection functionality
  • Provide more transparency on claim status
  • Add ability to view previously submitted documents
  • Streamline the wellness/cancer claim submission process

In-app purchases

None

American Family Insurance App

No in-app purchases

None

AFmobile®

No in-app purchases

Questions

Is American Family Insurance App free?
American Family Insurance App is free to download, with no in-app purchases.
Is AFmobile® free?
AFmobile® is free to download, with no in-app purchases.
Which has better reviews, American Family Insurance App or AFmobile®?
AFmobile® is rated higher. American Family Insurance App averages 4.7 out of 5 from 91K ratings, while AFmobile® averages 4.8 from 83K ratings.
Do American Family Insurance App or AFmobile® have ads?
Neither American Family Insurance App nor AFmobile® shows ads.
Which is updated more often, American Family Insurance App or AFmobile®?
American Family Insurance App ships an update every 9 days, and AFmobile® every 6 weeks. Most recently, American Family Insurance App was updated on September 24, 2026 and AFmobile® on September 24, 2026.

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