American Family Insurance App vs AFmobile®
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
American Family Insurance App
Manage your home, car, and umbrella insurance policies conveniently on the go. Access policy details, make payments, file claims, and get roadside assistance. Secure login options are available.
- View insurance policies and account details
- Access proof of insurance instantly
- Set up and manage payments, including auto-pay
- View policy and coverage details
- File and check claim status
- Request roadside assistance
- Get an auto insurance quote
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American Family Insurance makes it easier than ever to protect your dreams on the go. The newly enhanced MyAmFam app is packed with features, from roadside assistance to real‐time payment status. It’s never been more convenient to keep up with your home, car and umbrella American Family insurance policies. Check out what the MyAmFam app can do for you: View Insurance Policies at Your Convenience: • Easy access to all your account details all in one place • Access proof of insurance in an instant • Use Touch ID or Face ID to log in easily and securely • Get an Auto Insurance Quote Set up and Manage Payments: • Never miss a payment with auto pay • Schedule payments right from the palm of your hand ‐ and it’s all done securely in the app • Get in‐app payment reminders to pay bills • View your upcoming payment schedule Manage Your Policy Details: • View policy and coverage details • Easily view your auto insurance ID card by saving it to your device ‐ no signing in needed! Access Your Insurance Information: • Request a change for your contact information • Make a policy change • Manage your communication preferences • Get in touch with your insurance agent Claims & Accident Support: • File a claim made simple • Check the status of a claim • Get roadside assistance • Find an auto or glass repair shop Ready to take the MyAmFam app along for the ride? Download it today! * Please note that CONNECT customers are not able to use the MyAmFam app. About American Family Insurance: Based in Madison, Wisconsin, American Family Insurance offers vehicle, homeowners, life, health, business and farm/ranch and other property coverage. A trusted insurance provider in 19 states, American Family proudly supports customers to help them dream fearlessly.
AFmobile®
Manage your American Fidelity reimbursement accounts, insurance benefits, and annuities. File and track claims, view policy details, and access account balances. Prepare for enrollment by calculating savings and learning about available benefits.
- File and track claims
- View policy coverage
- Access EOBs
- Check account balance
- Store receipt images
- Calculate pre-tax savings
- Manage personal information
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AFmobile® Access your American Fidelity reimbursement account(s), insurance benefits, annuities, and enrollment information with AFmobile®. Manage your benefits: File and track claims View policy to see what’s covered Access electronic EOBs Connect to your reimbursement account funds: File claims and check account balance See recent Benefits Debit Card transactions and details Store receipts or other documentation images Stay close to your account: Elect text and email notifications Manage personal information Enroll in direct deposit AFmobile is a great tool when preparing for your enrollment. The app allows you to: Calculate pre-tax savings, Determine how much to contribute to your FSA, and Learn about the importance of benefits and which options are available to you. Your account balance may not reflect recent pending Benefits Debit Card transactions. There is no charge to use AFmobile. Message and data rates may apply. For support with AFmobile, please email us at https://americanfidelity.com/mobile/forms/app-feedback/.
Screenshots
Verdict
American Family Insurance App and AFmobile® both sit at 4.7 stars, but that hides the real split: 85% of AFmobile®'s written reviews are positive against 20% of American Family Insurance App's. American Family Insurance App's advantage is monetization model (free vs free with in-app purchases) and update cadence (every 9 days vs every 6 weeks). On price, rating, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for American Family Insurance App against 4.8 for AFmobile®. Both are backed by a comparable volume of ratings — 91K and 83K respectively. Written reviews are what separate them: 20% of American Family Insurance App's written reviews are positive against 85% of AFmobile®'s.
American Family Insurance App ships an update every 9 days, AFmobile® every 6 weeks. Both last shipped on September 24, 2026.
| Parameter | American Family Insurance App | AFmobile® |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (91K ratings) | 4.8 (83K ratings) — better |
| Positive reviews | 19.9% of reviews | 84.6% of reviews — better |
| Number of ratings | 91K — better | 83K |
| Update frequency | Every 9 days — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone | iPhone, iPad — better |
| Requires iOS | 17.0 | 17.0 |
| Further details — not scored | ||
| Size | 164 MB | 70 MB |
| Age rating | 4+ | 4+ |
| Developer | American Family Insurance | American Fidelity Assurance Company |
Customer experience
American Family Insurance App
AFmobile®
User reviews
American Family Insurance App
From 91K App Store ratingsWhat we love
- 🚀 Contactless
- 🚀 Easy to manage insurance coverage
- 🚀 Prompt and friendly service
- 🚀 Excellent communication and service
- 🚀 Professional and amazing people
Room to improve
- 🐛 Buggy, spins, etc.
- 🐛 Cannot get new version to upload
- 🐛 Log in with correct credentials failed
- 🐛 App not allowing to pay bill or access statements
- 🐛 Notification icon never leaves
AFmobile®
From 83K App Store ratingsWhat we love
- 🚀 Easy to file claims
- 👍 User-friendly app
- 💯 Excellent customer service
- ⚡️ Fast claim processing
- 🙌 Convenient mobile options
Room to improve
- 🐛 Buggy app experience
- 🤔 Confusing claim submission process
- ⏱️ Slow response times
- 🤷♀️ Inconsistent information from representatives
- 📁 Issues with uploading/submitting documents
Bugs and requests
American Family Insurance App
Reported bugs
15 issues- Log in with correct credentials failed
- Cannot get new version to upload
- Cannot access insurance card or make changes
- Cannot pay bill or access statements
- Notification icon never leaves
Show 10 moreShow fewer
- Cannot save insurance card to Apple Wallet
- Unread count won't clear
- Notifications not working
- App icon badge won't go away
- Freezes up constantly
- Apple Wallet integration broken
- Too many issues, clunky
- Unreliable
- Wallet cards not available same day as PDF
- Cannot pay bill electronically
Requested features
4 requests- Summary view instead of legal documents
- Dark mode option
- Advanced analytics dashboard
- Ability to pay life insurance policy in-app
AFmobile®
Reported bugs
4 issues- App crashing or freezing
- Incorrect claim information displayed
- Submitted claims disappearing or not processing
- Inability to upload all required documents
Requested features
5 requests- Allow pasting of information into form fields
- Improve calendar/date selection functionality
- Provide more transparency on claim status
- Add ability to view previously submitted documents
- Streamline the wellness/cancer claim submission process
In-app purchases
American Family Insurance App
No in-app purchases
AFmobile®
No in-app purchases
Questions
Is American Family Insurance App free?
Is AFmobile® free?
Which has better reviews, American Family Insurance App or AFmobile®?
Do American Family Insurance App or AFmobile® have ads?
Which is updated more often, American Family Insurance App or AFmobile®?
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