Insurance card won’t open
The insurance card won’t open in the app. It just continues to load. Have tried on multiple devices. Making it impossible to add to my Apple wallet.
Needs an upgrade
I’ve been trying to download proof of insurance cards for more than a week now and the app just spins. This needs attention and shouldn’t be relied on for getting documents.
All it does is spin
I can’t open my insurance cards. I’ve tried multiple times and just spins.
Needs a refresh update
The app is ok for viewing general information but the app seems outdated. -The login memory isn’t available and typically requires manual logging in.
- some pages don’t have a back button and you have to restart the app
- some pages don’t have a back button and you have to restart the app
Most worthless app ever
The main reason I need this app is to pull up my insurance card or look at policy details. The problem is that when you claim on either one, it just spins. And spins. And spins. It never loads the insurance card or the policy. Seriously thinking of changing insurance companies just to find on with an app that actually works.
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Frustrating
I can open the app just fine but the policy details or insurance card never loads. The app used to work just fine and now won’t work at all.
Download of data
On numerous occasions I have been unable to download proof of insurance
Worthless
I have never put in a review for an app but at this point, I am so frustrated with it I had to. I cannot open up anything! It just sits and spins and does nothing! This app is suppose to give easy access to all my policies and it does the opposite. I have been a customer of Am Fam for over 30 years… maybe it is time to move on!
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Unusable
App used to work. Currently will not open insurance card or policy documents or the claims tab. Gets locked at Loading.
7/21/2026 update. Still can’t access policy documents, proof of insurance cards. Loading just spins and spins. Have to close the app. Unusable.
7/21/2026 update. Still can’t access policy documents, proof of insurance cards. Loading just spins and spins. Have to close the app. Unusable.
Hasn’t worked in months
Cant get anything to load for months now tried removing and reinstalling multiple times no change
Unusable
App used to work. Currently will not open insurance card or policy documents or the claims tab. Gets locked at Loading.
App No Longer Works
This app is broken. Insurance cards and Policy Details are not accessible. The app freezes and says Loading until it is force-closed.
App sucks
Every time I get on to use it won’t let me see any of my information. I try to see my insurance cards and all it does is say loading.
Great Features…if they would work!
The features on this app are great, but unfortunately, they will never load. The system often will time out or crash and kick me out and when you need insurance information your app needs to be reliable.
Fix it!
I have been dealing with this horrible app for years. I just can’t believe that a major company such as AmFam can’t get senior engineers competent enough to get this app to work. The app says no bills are due, but then we get a cancellation notice. I try to look up the bill and nothing comes up. I’m constantly stuck in a spinning screen.
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Horrible Glitchy App
The company is fine but the app is horribly glitchy. It takes forever to load and trying to perform simple tasks takes a long time. I tried to update my payment information once and the entire app crashed. The screen was just black for hours when I opened the app. Even the agents have a hard time updating my account with the website/app. I don’t know this app has a 4.7 star rating.
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Absolute junk
Been waiting for this app for years coming from Costco connect. Literally can’t even log in anymore and it didn’t do anything when it was released. It won’t send me text or email codes to log in. Garbage
Non functional
Every time I try to open this app as of June 24, 2026 it just goes to a black screen. The app is also particularly bad when it comes to trying to view statements or do really anything else.
Black screen after loading
I’m encountering a solid black screen after loading the app. Uninstalling and reinstalling causes the app to open once and then all subsequent sessions are black. Using iPhone 16 Pro on latest iOS.
Black Screen
Nothing is loading. Just when I need it the most.
