Unbelievably bad
This is the worst airline app I’ve ever used. It’s slow and clunky and requires a new OTP for every minor change, but half the time the OTP never arrives. It’s so bad I have to call the helpline roughly every other flight. It can’t even keep me logged in on my own phone or log me in with Face ID. It takes 2-4 minutes just to double check something as simple as my flights departure time. Sometimes I can’t even add my frequent flyer number to a flight without calling the airline. Even when I’m logged into the app and have the flight right there. They know it’s me on the flight, they know my loyalty number, but I have to enter it manually every time and to do so I need the OTP that they aren’t competent enough to even send. It’s just so unnecessarily bad I am lost for words. How can such a big airline not notice how terrible their customer interface is? Every time I use this app I consider making the 3 hr round trip to Dubai airport to avoid this disaster or an IT department.
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Bad unacceptable app
Shocked to see this app from such a great airline !!
Used it in July 2025 and would not save info and never connected to WiFi in air .
Still not saving info in Sept 2025 and hope it gets better as I am travelling again in a week .
Does your IT department even cares about such a good reputation you have among airlines?
Used it in July 2025 and would not save info and never connected to WiFi in air .
Still not saving info in Sept 2025 and hope it gets better as I am travelling again in a week .
Does your IT department even cares about such a good reputation you have among airlines?
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If I could give it zero….I would.
Awful, just bloody awful.
Have to wonder if anyone at Etihad has actually ever tried to use it.
Can’t see how much a hotel “costs” unless you actually try to book, take the app out of AED and it won’t even let look at just hotels.
You can’t engage the family membership on mobile technology.
It’s so unbelievably poor, it’s almost as poor as their customer service which is chronically bad.
For a high level airline like this it beggars belief.
Etihad should be thoroughly ashamed.
Have to wonder if anyone at Etihad has actually ever tried to use it.
Can’t see how much a hotel “costs” unless you actually try to book, take the app out of AED and it won’t even let look at just hotels.
You can’t engage the family membership on mobile technology.
It’s so unbelievably poor, it’s almost as poor as their customer service which is chronically bad.
For a high level airline like this it beggars belief.
Etihad should be thoroughly ashamed.
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Read the reviews and get things sorted!
TURN OFF OTP FOR EVERY LOGIN!!!
Useless
Cannot purchase or book anything. Impossible to redeem miles. No way to get support. The chat option does not address your actual questions but provides random, irrelevant information. Complete waste of time
Useless
This app doesn’t even let you log in. I do t know what’s happening with etihad these days
Not bad
It does what it needs to. Sure the new rewards scheme is terrible but the app works as it should at least.
Amateur hour
Sometimes it doesn’t work for days on end. Keeps requiring an email OTP no matter how many times I reenable faceID. It’s slow when it does work. When I report bugs or call them they don’t do anything to fix the issues. It’s so bad I doubt they even have a team looking after it. Very bad impression for an app aimed at your regular customers.
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just so bad
can't update miles, can't login, can't.do.anything on here
Complete Trash
Constantly crashes, makes no sense, can’t log in easily. Absolute garbage. Etihad just cannot get it together, if it wasn’t so infuriating it would be funny. Total incompetence for the company…app included.
Response from developer
We sincerely apologize for the frustration and inconvenience you have experienced with our app. Your feedback is invaluable to us as we continually strive to improve our services. We understand how important a seamless experience is, and we are committed to addressing these issues. To better assist you and resolve these problems promptly, please contact us at guest@etihadguest.com.
Can’t register
It’s just impossible to get registered to the Etihadguest program. I tried with 2 different adress and it doesn’t recognise me. Just awful.
Where are my existing flights?
Unless I’ve missed something, I can’t see any information in the app relating to my upcoming flights. I can’t manage my booking or even review it from within the app. What’s the point of this app then? Etihad, you are seriously out of touch!
Useless
1. Can’t use Face ID to log-in (each time I go through the e process, I come back to having to input my password anyway)
2. Can’t access my Guest number without WiFi access (isn’t the whole point so that I can give the number to the check-in agent)
3. Can’t find the number to call Etihad Guest (bought a ticket with miles and cash… regular customer service can’t help me… they also can’t transfer me… oh, I’ll get the number from the app just like Etihad app… nope!)
4. Complete joke that all of the features are actual a webpage, so you need to log-in AGAIN (didn’t I just do that to use this app) and get another OTP from your email (why does it use Face ID to use the app)
This and Etihad’s main app are completely useless and a joke
I would give 0 if it were an option
… got fed up trying to tell the Customer Service reps about this problem, but Etihad doesn’t want REAL feedback so they prevent their agents from creating a ticket or register a complaint or raise something to their supervisor (told to me by 4 different agents over the past 6 months)
My first app review in 5 years… all because of how bad these apps are.
Go look at Air Canada’s app to see how it’s done.
2. Can’t access my Guest number without WiFi access (isn’t the whole point so that I can give the number to the check-in agent)
3. Can’t find the number to call Etihad Guest (bought a ticket with miles and cash… regular customer service can’t help me… they also can’t transfer me… oh, I’ll get the number from the app just like Etihad app… nope!)
4. Complete joke that all of the features are actual a webpage, so you need to log-in AGAIN (didn’t I just do that to use this app) and get another OTP from your email (why does it use Face ID to use the app)
This and Etihad’s main app are completely useless and a joke
I would give 0 if it were an option
… got fed up trying to tell the Customer Service reps about this problem, but Etihad doesn’t want REAL feedback so they prevent their agents from creating a ticket or register a complaint or raise something to their supervisor (told to me by 4 different agents over the past 6 months)
My first app review in 5 years… all because of how bad these apps are.
Go look at Air Canada’s app to see how it’s done.
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Sort out your login process
Logging into this app is more complicated than logging into a banks app. Why?!?!
The app is garbage
After booking my tickets I got an email saying install our app for flight updates. Now after registration it doesn’t even show my tickets or my flight
Response from developer
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced with our app. Rest assured, we're here to assist you in resolving this matter promptly. For further assistance or if you encounter any issues, please send an email to guest@etihadguest.com along with your Etihad Guest number and screenshots of the problem. We're here to help.
Easy use app
Gives me updated details about my records and travel updates. Has always an update for better use.
Response from developer
Thank you for your positive feedback! We're glad to hear that you find our updates helpful and that our services have been beneficial to you. We'll continue striving to provide you with the best experience possible.
Need feature to add rewards card to Apple Wallet
I use Apple Wallet to track all the loyalty cards I have from other airlines. Since Etihad Guest does not have that feature, I end up just forgetting about Etihad completely.
Would be great if that could be implemented in the app. 5 star otherwise.
Would be great if that could be implemented in the app. 5 star otherwise.
Response from developer
Thank you for your feedback and for highlighting the importance of Apple Wallet integration. We'll definitely consider implementing this feature to enhance your experience with our app. We appreciate your support and hope to earn that fifth star from you soon!
Useless App
This app is entirely useless. It works sometimes, and next time, it doesn’t work. Shame on Etihad Airways. They claim they are luxurious airlines. But they can’t simply make a good app.
Poor App All Around
Tried logging in for the first time and it took six tries (once actually being my fault). The app said the OTP was incorrect after I checked that it was correct, it froze multiple times while logging in, and loading pages take forever. Poor showing from a rewards app - this turns me off as a customer.
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Mandatory push notification
Why does the app force push notification to be enables to sign in ? So if I don’t want your spam notifications I can’t use the app ?
Very unethical and ridiculous
Very unethical and ridiculous
