Unbelievably bad
This is the worst airline app I’ve ever used. It’s slow and clunky and requires a new OTP for every minor change, but half the time the OTP never arrives. It’s so bad I have to call the helpline roughly every other flight. It can’t even keep me logged in on my own phone or log me in with Face ID. It takes 2-4 minutes just to double check something as simple as my flights departure time. Sometimes I can’t even add my frequent flyer number to a flight without calling the airline. Even when I’m logged into the app and have the flight right there. They know it’s me on the flight, they know my loyalty number, but I have to enter it manually every time and to do so I need the OTP that they aren’t competent enough to even send. It’s just so unnecessarily bad I am lost for words. How can such a big airline not notice how terrible their customer interface is? Every time I use this app I consider making the 3 hr round trip to Dubai airport to avoid this disaster or an IT department.
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Bad unacceptable app
Shocked to see this app from such a great airline !!
Used it in July 2025 and would not save info and never connected to WiFi in air .
Still not saving info in Sept 2025 and hope it gets better as I am travelling again in a week .
Does your IT department even cares about such a good reputation you have among airlines?
Used it in July 2025 and would not save info and never connected to WiFi in air .
Still not saving info in Sept 2025 and hope it gets better as I am travelling again in a week .
Does your IT department even cares about such a good reputation you have among airlines?
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If I could give it zero….I would.
Awful, just bloody awful.
Have to wonder if anyone at Etihad has actually ever tried to use it.
Can’t see how much a hotel “costs” unless you actually try to book, take the app out of AED and it won’t even let look at just hotels.
You can’t engage the family membership on mobile technology.
It’s so unbelievably poor, it’s almost as poor as their customer service which is chronically bad.
For a high level airline like this it beggars belief.
Etihad should be thoroughly ashamed.
Have to wonder if anyone at Etihad has actually ever tried to use it.
Can’t see how much a hotel “costs” unless you actually try to book, take the app out of AED and it won’t even let look at just hotels.
You can’t engage the family membership on mobile technology.
It’s so unbelievably poor, it’s almost as poor as their customer service which is chronically bad.
For a high level airline like this it beggars belief.
Etihad should be thoroughly ashamed.
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Read the reviews and get things sorted!
TURN OFF OTP FOR EVERY LOGIN!!!
Useless
Cannot purchase or book anything. Impossible to redeem miles. No way to get support. The chat option does not address your actual questions but provides random, irrelevant information. Complete waste of time
