Постоянно выкидывает из аккаунта
Зарегистрировалась, указала вход по лицу, в итоге уже 4 раза за день выкинул меня из аккаунта и приходится снова вносить логин, пароль, код из почты. Ужасно неудобно!
Response from developer
Hello there, that doesn't sound ideal, please join us via DMs on any of our social media channels to check further for you, you can find the link to our official channels. *Tobi
Cannot check in
Will not load the camera to scan a passport, will not let me enter the details without verifying it which requires the camera it will not open and when if check in settings it has not eccentricity bothered to request access to the camera
Beyond Borders for Sure !
Terrible App. You need breakfast lunch and dinner by your side because that’s how long it takes for a booking to load up on the App with flight information. App Development Guys! hey you need to put some serious effort to fix this up. Your EY tagline says Beyond Borders … for sure it does push the borders of patience.
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Very poor for a major airline
UPDATE:
After initially rating this app as 1 star I am now changing my rating. After contacting TUI, who I booked the trip with, it transpires that I was unable to access the details as the flight tickets had not yet been allocated, despite me having booking references for both TUI and Etihad. Can I suggest that this is made clear by both companies? Now that I have access the app is very easy to navigate.
INITIAL RATING: 1 STAR.
Have been able to create an account, which in itself wasn’t easy, but still unable to locate my trip details or enter passport information.
After initially rating this app as 1 star I am now changing my rating. After contacting TUI, who I booked the trip with, it transpires that I was unable to access the details as the flight tickets had not yet been allocated, despite me having booking references for both TUI and Etihad. Can I suggest that this is made clear by both companies? Now that I have access the app is very easy to navigate.
INITIAL RATING: 1 STAR.
Have been able to create an account, which in itself wasn’t easy, but still unable to locate my trip details or enter passport information.
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Response from developer
Hi there, we'd like to hear more details about your experience with our mobile app. Please contact us via social media for further assistance. Thank you. *Rose
Dear Etihad Airways Customer Relations Team,
I am writing to formally complain about the very disappointing level of service I experienced during my recent Premium Economy flight with Etihad Airways.
The flight was approximately 14 and a half hours long, and during this entire journey I was served only one proper meal, along with tea or coffee. I found this extremely inadequate for such a long international flight, particularly when travelling in Premium Economy.
I was feeling very hungry and uncomfortable for a significant period of the journey. I also have low blood pressure, and not having sufficient food available during such a long flight made me feel particularly unwell and concerned about my wellbeing.
As a Premium Economy passenger, I expected a higher standard of service, comfort and care from Etihad Airways. Unfortunately, the service I received did not meet my expectations or what I believe should reasonably be provided on such a long-haul flight.
I would appreciate it if you could investigate this matter and explain why the food and meal service was so limited during a 14.5-hour Premium Economy flight.
I would also like Etihad Airways to consider an appropriate compensation or goodwill gesture for the poor experience I had.
I look forward to receiving your response and a satisfactory resolution to my complaint.
Kind regards,
Nat Etihad Airways Passenger
The flight was approximately 14 and a half hours long, and during this entire journey I was served only one proper meal, along with tea or coffee. I found this extremely inadequate for such a long international flight, particularly when travelling in Premium Economy.
I was feeling very hungry and uncomfortable for a significant period of the journey. I also have low blood pressure, and not having sufficient food available during such a long flight made me feel particularly unwell and concerned about my wellbeing.
As a Premium Economy passenger, I expected a higher standard of service, comfort and care from Etihad Airways. Unfortunately, the service I received did not meet my expectations or what I believe should reasonably be provided on such a long-haul flight.
I would appreciate it if you could investigate this matter and explain why the food and meal service was so limited during a 14.5-hour Premium Economy flight.
I would also like Etihad Airways to consider an appropriate compensation or goodwill gesture for the poor experience I had.
I look forward to receiving your response and a satisfactory resolution to my complaint.
Kind regards,
Nat Etihad Airways Passenger
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