Etihad User Reviews

Etihad
Etihad
Etihad Airways P.J.S.C

Customer Experience

Positive experience20.0% of reviews
Neutral6.8% of reviews
Negative experience73.3% of reviews

~ Based on 961 written reviews from the US App Store.

What users say about Etihad

Is Etihad Safe?

Etihad appears safe based on user ratings. AppsHunter Safety Score for Etihad is 88/100.

This assessment is based on 18,124 user ratings, with an App Store average of 4.4/5.

Safety Analysis

86.3% of ratings point to a safe experience
4.4% of ratings suggest some concerns
9.4% of ratings point to a risky experience

~ Based on 18,124 App Store ratings for Etihad.

Is Etihad Legit?

Etihad appears to be a legitimate app. AppsHunter Legitimacy Score for Etihad is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Easy!

Easy to use, all the details you need for a flight in one convenient spot.

Sign up issues

It’s frustrating! It keeps redirecting me back to the email verification page, and I can’t get past that step. Please fix this issue.

Totally scammed

Don’t ever try to buy tickets using this app,They will charged you and never give you a ticket info and when you contact customer care they will asked for credit debit card number…and no will answer when you call 😡🤬🥵

Poor

Clunky and hard to access basic info. The worst flight app I have seen

Worse airline app

I have been trying to ça ange somethings for oy flights and can’t go through the first basic steps

Gk

Not consistent and not easy to manage

Terrible app

This app is slow and does not work well
I will not fly again on this airline until the app is fixed

Awful experience

Would be 0 stars. Made an expensive booking, they cancelled it just as the payment went though, without telling me, I wait at the airport all day, just for them to tell me it’s cancelled and I’ll receive my money back in 7-45 days, no off of help or anything. Won’t book with these again.

Service

Super services, great experience first time travel with etihad✔️

Ужас

Невозможно внести свои данные, зависает на процессе отправки кода подтверждения на телефон! Муж пытался зарегистрироваться, все зависло, в итоге номер присвоили, электронную почту активировали, а активировать учетную запись не дает, пишет ошибку, и новую создать не даёт, говорит-этот адрес занят! И что???
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Response from developer

Hello there, that doesn't sound ideal, please join us via DMs on any of our social media channels to check further for you, you can find the link to our official channels. *Tobi

Bad experience

dice

Terrible

Terrible delays, terrible customer service, terrible baggage policy

Bad customer service

Worst customer service ever

Clear

This app is clear and streamlined. I wish all travel apps were this straight forward.

Ужас

Очень медленное приложение. Каждый раз когда выхожу надо заходить по новой

Nope.

While laid over in Abu Dhabi I go to a store and pull up the app to make a purchase and it says I have no future or past flights. Mind you I still have another 8hr flight ahead to complete my trip. Thankfully I had a paper ticket as well

Travel

Very nice we enjoy all service is good clean thanks

Signing up

The sign up was silly. It kept circling me back to the sign in page but it never got me to the create password page and wouldn’t let me sign in. I finally gave up. They also failed to send my baggage receipt which I need to turn in for expenses. No need to bother with them in the future.

Worst app ever

AI answers ambiguous and they say we can talk to real person on WhatsApp and in fact it routes you to AI, and the cell phone number listed for US customer service in fact is wrong because it is for agencies that have IATA number and we can’t talk to anyone, I called Canadian customer service and was able to talk to someone about my missing luggage and they asked me to send email and no response for all 4 of my emails, Etihad is the worst
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Suboptimal design and basic feature missing

The app doesn’t allow tickets booked through third parties to be added in “read-only” mode, which significantly reduces the motivation to download it. I understand that such modifications shouldn’t be permitted, but adding the feature and then restricting modification of tickets booked through third parties, should be a straightforward implementation. If the feature is not included, users may not receive push notifications for flight changes, which further diminishes the incentive to download the app. This feature needs to be there.
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