Ужас
Очень медленное приложение. Каждый раз когда выхожу надо заходить по новой
Nope.
While laid over in Abu Dhabi I go to a store and pull up the app to make a purchase and it says I have no future or past flights. Mind you I still have another 8hr flight ahead to complete my trip. Thankfully I had a paper ticket as well
Travel
Very nice we enjoy all service is good clean thanks
Signing up
The sign up was silly. It kept circling me back to the sign in page but it never got me to the create password page and wouldn’t let me sign in. I finally gave up. They also failed to send my baggage receipt which I need to turn in for expenses. No need to bother with them in the future.
Worst app ever
AI answers ambiguous and they say we can talk to real person on WhatsApp and in fact it routes you to AI, and the cell phone number listed for US customer service in fact is wrong because it is for agencies that have IATA number and we can’t talk to anyone, I called Canadian customer service and was able to talk to someone about my missing luggage and they asked me to send email and no response for all 4 of my emails, Etihad is the worst
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Suboptimal design and basic feature missing
The app doesn’t allow tickets booked through third parties to be added in “read-only” mode, which significantly reduces the motivation to download it. I understand that such modifications shouldn’t be permitted, but adding the feature and then restricting modification of tickets booked through third parties, should be a straightforward implementation. If the feature is not included, users may not receive push notifications for flight changes, which further diminishes the incentive to download the app. This feature needs to be there.
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Постоянно выкидывает из аккаунта
Зарегистрировалась, указала вход по лицу, в итоге уже 4 раза за день выкинул меня из аккаунта и приходится снова вносить логин, пароль, код из почты. Ужасно неудобно!
Response from developer
Hello there, that doesn't sound ideal, please join us via DMs on any of our social media channels to check further for you, you can find the link to our official channels. *Tobi
need improvement
i can’t check in online because of the middle initial use for booking even i put my documents info and first & last name correctly with a middle initial in it ,need improvement to access all options easily
Doesn’t link to guest
Spent ages and every time it tries to link to guest , it doesn’t link.
Passenger
Not much options
Worse customer service at desk and boarding
I travel from jed to auh . they tall me flight is full we are 2 people and they put third person on next to me which i see there are 3 rows empty front of me
They are dumb or mean ?????
Worse customer service at desk and boarding
I travel from jed to auh . they tall me flight is full we are 2 people and they put third person on next to me which i see there are 3 rows empty front of me
They are dumb or mean ?????
Cannot check in
Will not load the camera to scan a passport, will not let me enter the details without verifying it which requires the camera it will not open and when if check in settings it has not eccentricity bothered to request access to the camera
Beyond Borders for Sure !
Terrible App. You need breakfast lunch and dinner by your side because that’s how long it takes for a booking to load up on the App with flight information. App Development Guys! hey you need to put some serious effort to fix this up. Your EY tagline says Beyond Borders … for sure it does push the borders of patience.
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Very poor for a major airline
UPDATE:
After initially rating this app as 1 star I am now changing my rating. After contacting TUI, who I booked the trip with, it transpires that I was unable to access the details as the flight tickets had not yet been allocated, despite me having booking references for both TUI and Etihad. Can I suggest that this is made clear by both companies? Now that I have access the app is very easy to navigate.
INITIAL RATING: 1 STAR.
Have been able to create an account, which in itself wasn’t easy, but still unable to locate my trip details or enter passport information.
After initially rating this app as 1 star I am now changing my rating. After contacting TUI, who I booked the trip with, it transpires that I was unable to access the details as the flight tickets had not yet been allocated, despite me having booking references for both TUI and Etihad. Can I suggest that this is made clear by both companies? Now that I have access the app is very easy to navigate.
INITIAL RATING: 1 STAR.
Have been able to create an account, which in itself wasn’t easy, but still unable to locate my trip details or enter passport information.
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Dear Etihad Airways Customer Relations Team,
I am writing to formally complain about the very disappointing level of service I experienced during my recent Premium Economy flight with Etihad Airways.
The flight was approximately 14 and a half hours long, and during this entire journey I was served only one proper meal, along with tea or coffee. I found this extremely inadequate for such a long international flight, particularly when travelling in Premium Economy.
I was feeling very hungry and uncomfortable for a significant period of the journey. I also have low blood pressure, and not having sufficient food available during such a long flight made me feel particularly unwell and concerned about my wellbeing.
As a Premium Economy passenger, I expected a higher standard of service, comfort and care from Etihad Airways. Unfortunately, the service I received did not meet my expectations or what I believe should reasonably be provided on such a long-haul flight.
I would appreciate it if you could investigate this matter and explain why the food and meal service was so limited during a 14.5-hour Premium Economy flight.
I would also like Etihad Airways to consider an appropriate compensation or goodwill gesture for the poor experience I had.
I look forward to receiving your response and a satisfactory resolution to my complaint.
Kind regards,
Nat Etihad Airways Passenger
The flight was approximately 14 and a half hours long, and during this entire journey I was served only one proper meal, along with tea or coffee. I found this extremely inadequate for such a long international flight, particularly when travelling in Premium Economy.
I was feeling very hungry and uncomfortable for a significant period of the journey. I also have low blood pressure, and not having sufficient food available during such a long flight made me feel particularly unwell and concerned about my wellbeing.
As a Premium Economy passenger, I expected a higher standard of service, comfort and care from Etihad Airways. Unfortunately, the service I received did not meet my expectations or what I believe should reasonably be provided on such a long-haul flight.
I would appreciate it if you could investigate this matter and explain why the food and meal service was so limited during a 14.5-hour Premium Economy flight.
I would also like Etihad Airways to consider an appropriate compensation or goodwill gesture for the poor experience I had.
I look forward to receiving your response and a satisfactory resolution to my complaint.
Kind regards,
Nat Etihad Airways Passenger
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Not Easy
This app is difficult to navigate. I have tried for weeks to change my flight but I don’t see the option to do so under manage my trip and agents help incurs a $30 fee ? this is crazy. Is this a budget airline like Spirit? Well we know what happened to Spirit … 1st and last time flying this company. Too many restrictions. I’ll fly another one for less headaches. I haven’t even been on the flight yet and I’m already frustrated. NEVER again. I don’t need so much headache to travel! It should be seamless. SMH
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Best service
Akhil from
Manchester and humairah from Lahore Pakistan really helpful person both of them and guide us properly very supportive
Manchester and humairah from Lahore Pakistan really helpful person both of them and guide us properly very supportive
Please maintain the app upto date when aircraft is changed or modified
Recently airbus 380 aircraft seats have been modified and it was never updated in the app how it will look and where we can get the extra legroom space…travelling with kids in standard seats is a mess.
einfach unkompliziert & schnell
Wunderbar & einfache Buchung für die gesamte Familie. Schöne Implementierung von Aktivitäten, welche separat hinzu gebucht werden können. Gute Preisübersicht bei der Auswahl des Fluges. Wir freuen uns aufs Boarding.
Response from developer
Thank you so much for the 5 stars, John! We’re thrilled you enjoyed the app and your travel experience with us. Looking forward to welcoming you on your next adventure! ✈️ *Zack
Doesn’t function properly
App doesn’t function properly
Guest
I traveled with Etihad Airways on July 26, and I had a really great experience. From the check-in process to boarding, everything went very smoothly. The staff were very helpful, friendly, and professional.
I would especially like to mention Jihane. She was extremely helpful, respectful, and kind. I noticed that she wasn’t only helping me—she was assisting other passengers as well and making sure everyone was taken care of. She provided excellent customer service and made the experience even better. I truly appreciated her help and professionalism.
I would especially like to mention Jihane. She was extremely helpful, respectful, and kind. I noticed that she wasn’t only helping me—she was assisting other passengers as well and making sure everyone was taken care of. She provided excellent customer service and made the experience even better. I truly appreciated her help and professionalism.
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