Really great
After using the app, life became so easier and handy. This new update is more cutting edge design and less buggy
AArchilawn.com
App is working
Why force update ? It’s not a top security situation seriously ?
GGeorgeinUK
Needs to be connected to the actual WE Department
Applied for change of ownership through app on the 20th. Was told 5 days.
On 27th called help center. Found out that no one read or forwarded the request. The customer service rep couldn’t find any request against the reference number the app had provided.
He found the correct request number using Emirates ID then said. Okay I’ve started the process for you, wait 5 working days excluding public holidays…. How to follow up? Wait you’ll receive sms and email no need to do anything just wait for that …. OK …
Three days later on Aug 31, received sms that your request is received. Waited until 7 Sept.
Visited happiness center, told the lady that I applied on the 20th she asked for the reference number and that said. Okay I found your request, I will send it to the back office manager for approval, wait for sms email. After it is approved you can pay security deposit and apply for connection.
So the question is: What is the purpose of this app if it cannot process anything or generate any requests or even provide correct reference numbers for the requests it creates? Seriously?
Only to see how much your due bill is the due date?
A simple request for property owner details updating can’t be done after 18 days without repeat follow ups and human staff’s physical intervention is what makes this app a failure.
On 27th called help center. Found out that no one read or forwarded the request. The customer service rep couldn’t find any request against the reference number the app had provided.
He found the correct request number using Emirates ID then said. Okay I’ve started the process for you, wait 5 working days excluding public holidays…. How to follow up? Wait you’ll receive sms and email no need to do anything just wait for that …. OK …
Three days later on Aug 31, received sms that your request is received. Waited until 7 Sept.
Visited happiness center, told the lady that I applied on the 20th she asked for the reference number and that said. Okay I found your request, I will send it to the back office manager for approval, wait for sms email. After it is approved you can pay security deposit and apply for connection.
So the question is: What is the purpose of this app if it cannot process anything or generate any requests or even provide correct reference numbers for the requests it creates? Seriously?
Only to see how much your due bill is the due date?
A simple request for property owner details updating can’t be done after 18 days without repeat follow ups and human staff’s physical intervention is what makes this app a failure.
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MMaster_Al
Payment options unreliable
It either takes more than one payment due to error sign so you try again or the Apple Pay simply comes up with an error. A long overdue problem that needs to be fixed asap please. Makes it very difficult to pay safely.
PPharoahmanda
Obligatory survey
The survey at the end to see my invoice shouldn't be obligatory. I need to be able to skip it and see my invoice.
BBinnayae
