Logs me out to often
Then when I log back in, it acts like I don’t have location services enabled and wants to know what county I’m in. Why? I’ll probably replace the camera and it’s app with a more reliable company.
Don’t bother if you have an iPhone 18pro
Sadly can’t watch playback videos from my camera as the app doesn’t support the new iPhone. Hopefully will be sorted otherwise it’s a complete waste of money!!!
Not Very Useful
I have multiple cameras and the app does a mediocre job at best. I have the home base as well and added additional SSD storage. Clearing the storage constantly hangs and doesn’t clean the videos out. The AI facial recognition is constantly wrong so a complete waste of time to use. Better to not even get the home base
Show more
Anker more like Stanker
The Eufy app was way better I don’t know what happened with this most recent update but wow bring back the old version.
You broke your app, Eufy
08.10.2025 Review - Still Broken!
Despite a number of updates, the app is still as broken as it was as per the review written 06.09.2026. I can’t use the app. It’s now completely useless. Don’t even bother trying to open it when I get a notification anymore, it just locks up on open, frozen home screen for 30+ seconds. It currently takes over two minutes to begin a live stream of a camera.
06.09.2026 Review
Once again, you broke the app. It wasn’t exactly great before but now the app freezes on launch, for at least 30 seconds before I’m able to begin scrolling up and down in the camera feed. Even then, it stutters for another 10-15 seconds. Attempting to open a live stream is painfully slow. All in all, it takes about a minute to a minute and a half before I’m able to load a stream and even longer to get playback on events.
You need to stop immediately. No further features. The app must prioritise speed to load up and access a live stream. Without this the rest is useless.
I’ve downgraded my previous 2 stars to 1. It’s absolutely unacceptable at this point.
I won’t be contacting support. I’ve already wasted hours and days on end “helping”. If you want more assistance then you need to pay for my time. You’re getting paid, you shouldn’t be putting such poor software out. It’s unprofessional.
Older Review
This most recent update has all but broken your app interface. Takes 10-15 seconds to open the app before it registers your input. App is frozen for this period then, when trying to across, it locks/freezes and jumps up/down according to the direction you want to scroll.
When this has settled, it’s about 20+ seconds before the app will open the camera that’s been tapped on. It seems fairly smooth at this point but, when you exit the camera live view back into the list of cameras, it locks up again for another 5-15 seconds, mostly the latter. Rinse, repeat.
The same locking up/freezing happens when moving between the favourites and security tabs. Favourites will open as an empty area, saving ‘no items yet’. It takes no less than ten seconds before the list of cameras appears and it’s possible to start scrolling. The freezing continues.
To say the app is broken is fairly accurate. Thankfully I didn’t update my iPad, the iPhone automatically updated the iOS app though and I wish it hadn’t.
It seems that after updating, I can’t see the presets I made on the S4 movable cameras when I access the ‘activity zone’ function, so I’m unable to edit or create new zones.
The image settings is also broken. Any attempt to change brightness/contrast etc results in most of the sliders zeroing out with an immediate grey live feed shown.
When an S4 camera tracks a subject, once it’s done the camera doesn’t always return to the default position, it stays stuck at the last point it settled at. If it does return, it doesn’t always go back to its exact position, instead it “almost” makes it.
Scheduled lighting seems to be hit and miss as to whether it turns on during the allocated time window.
I think there are more issues but that’s all I can remember for now. Prior to this update, the app worked well, no freezing, with the ability to use the app as intended. Something has significantly broken since, to the point it’s unusable.
Having read some of the most recent reviews, it seems I’m one of many others reporting the same. If this is widespread then some urgency to get this fixed would be appreciated, since for now, there’s no good way to interact with the security system as a whole.
Despite a number of updates, the app is still as broken as it was as per the review written 06.09.2026. I can’t use the app. It’s now completely useless. Don’t even bother trying to open it when I get a notification anymore, it just locks up on open, frozen home screen for 30+ seconds. It currently takes over two minutes to begin a live stream of a camera.
06.09.2026 Review
Once again, you broke the app. It wasn’t exactly great before but now the app freezes on launch, for at least 30 seconds before I’m able to begin scrolling up and down in the camera feed. Even then, it stutters for another 10-15 seconds. Attempting to open a live stream is painfully slow. All in all, it takes about a minute to a minute and a half before I’m able to load a stream and even longer to get playback on events.
You need to stop immediately. No further features. The app must prioritise speed to load up and access a live stream. Without this the rest is useless.
I’ve downgraded my previous 2 stars to 1. It’s absolutely unacceptable at this point.
I won’t be contacting support. I’ve already wasted hours and days on end “helping”. If you want more assistance then you need to pay for my time. You’re getting paid, you shouldn’t be putting such poor software out. It’s unprofessional.
Older Review
This most recent update has all but broken your app interface. Takes 10-15 seconds to open the app before it registers your input. App is frozen for this period then, when trying to across, it locks/freezes and jumps up/down according to the direction you want to scroll.
When this has settled, it’s about 20+ seconds before the app will open the camera that’s been tapped on. It seems fairly smooth at this point but, when you exit the camera live view back into the list of cameras, it locks up again for another 5-15 seconds, mostly the latter. Rinse, repeat.
The same locking up/freezing happens when moving between the favourites and security tabs. Favourites will open as an empty area, saving ‘no items yet’. It takes no less than ten seconds before the list of cameras appears and it’s possible to start scrolling. The freezing continues.
To say the app is broken is fairly accurate. Thankfully I didn’t update my iPad, the iPhone automatically updated the iOS app though and I wish it hadn’t.
It seems that after updating, I can’t see the presets I made on the S4 movable cameras when I access the ‘activity zone’ function, so I’m unable to edit or create new zones.
The image settings is also broken. Any attempt to change brightness/contrast etc results in most of the sliders zeroing out with an immediate grey live feed shown.
When an S4 camera tracks a subject, once it’s done the camera doesn’t always return to the default position, it stays stuck at the last point it settled at. If it does return, it doesn’t always go back to its exact position, instead it “almost” makes it.
Scheduled lighting seems to be hit and miss as to whether it turns on during the allocated time window.
I think there are more issues but that’s all I can remember for now. Prior to this update, the app worked well, no freezing, with the ability to use the app as intended. Something has significantly broken since, to the point it’s unusable.
Having read some of the most recent reviews, it seems I’m one of many others reporting the same. If this is widespread then some urgency to get this fixed would be appreciated, since for now, there’s no good way to interact with the security system as a whole.
Show more
