Lagging
The last few months some of my 5 cameras take forever to load and frequently time out. Doesn’t help when trying to prevent being bludgeoned by marauders
Unreliable
The app is always freezing when trying to watch time stamp videos, live videos, and using the camera to talk to visitors.
Not impressed
App doesn’t update battery percentage. Also won’t load log in page when trying to connect to Alexa
Latest update
It takes for ever to load the camera view live it use to be instant please change what you done with the update
Forced Baby camera to switch to this app
App is extremely bloated, you can’t delete parts of a video, video is constantly lagging in this app, and various other problems.
Horrible
Someone stole my camera and all the footage was gone and that’s just typical. Why would it not say locally?
Scam return your eufy device asap!
Let me be absolutely clear: this company does not care about your security, your time, or your money.
I purchased the smart lock with the camera—model E330, I believe—and it is a paperweight disguised as a security device. It will not connect to your Wi-Fi unless you also buy their overpriced home base. That is not a technical limitation; that is a calculated trap designed to force you into purchasing more of their inadequate equipment.
I know this because I have been dealing with these very same connectivity failures since their earlier models. Those wouldn't connect to my home internet either. The only reason I even own this newer version is because, after countless emails and formal complaints, the company reluctantly threw me a 30% discount as a pity gesture. I fell for it. Do not make my mistake.
This device does not do the bare minimum. It is not smart. It is not reliable. And frankly, I would not trust it to guard a closet, let alone my family's safety.
This company is deeply flawed, and so is every product they sell. I am telling you once, and I will not repeat myself: do not buy this. Do not trust this brand with your home, your data, or your loved ones. Walk away now, while you still can.
I purchased the smart lock with the camera—model E330, I believe—and it is a paperweight disguised as a security device. It will not connect to your Wi-Fi unless you also buy their overpriced home base. That is not a technical limitation; that is a calculated trap designed to force you into purchasing more of their inadequate equipment.
I know this because I have been dealing with these very same connectivity failures since their earlier models. Those wouldn't connect to my home internet either. The only reason I even own this newer version is because, after countless emails and formal complaints, the company reluctantly threw me a 30% discount as a pity gesture. I fell for it. Do not make my mistake.
This device does not do the bare minimum. It is not smart. It is not reliable. And frankly, I would not trust it to guard a closet, let alone my family's safety.
This company is deeply flawed, and so is every product they sell. I am telling you once, and I will not repeat myself: do not buy this. Do not trust this brand with your home, your data, or your loved ones. Walk away now, while you still can.
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Horrible scam stay away
Let me be absolutely clear: this company does not care about your security, your time, or your money.
I purchased the smart lock with the camera model E330, I believe and it is a paperweight disguised as a security device. It will not connect to your Wi-Fi unless you also buy their overpriced home base. That is not a technical limitation; that is a calculated trap designed to force you into purchasing more of their inadequate equipment.
I know this because I have been dealing with these very same connectivity failures since their earlier models. Those wouldn't connect to my home internet either. The only reason I even own this newer version is because, after countless emails and formal complaints, the company reluctantly threw me a 30% discount as a pity gesture. I fell for it. Do not make my mistake.
This device does not do the bare minimum. It is not smart. It is not reliable. And frankly, I would not trust it to guard a closet, let alone my family's safety.
This company is deeply flawed, and so is every product they sell. I am telling you once, and I will not repeat myself: do not buy this. Do not trust this brand with your home, your data, or your loved ones. Walk away now, while you still can.
I purchased the smart lock with the camera model E330, I believe and it is a paperweight disguised as a security device. It will not connect to your Wi-Fi unless you also buy their overpriced home base. That is not a technical limitation; that is a calculated trap designed to force you into purchasing more of their inadequate equipment.
I know this because I have been dealing with these very same connectivity failures since their earlier models. Those wouldn't connect to my home internet either. The only reason I even own this newer version is because, after countless emails and formal complaints, the company reluctantly threw me a 30% discount as a pity gesture. I fell for it. Do not make my mistake.
This device does not do the bare minimum. It is not smart. It is not reliable. And frankly, I would not trust it to guard a closet, let alone my family's safety.
This company is deeply flawed, and so is every product they sell. I am telling you once, and I will not repeat myself: do not buy this. Do not trust this brand with your home, your data, or your loved ones. Walk away now, while you still can.
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Many false events
E330 doorbell cam… their latest… will send endless notifications of vehicles moving on street even though active zone is far from street.
Anker support…who takes 2-3 days to respond, says “we have reviewed the test results and can confirm that there have been instances of false triggers”.
So what do they do?…they ask me repeatedly to keep sending them false notification videos …”to better understand and resolve the issue”.
Why dont they set up THEIR OWN TESTS????
AND…the video it does record catches HALF of the event of the vehicle driving by.
Go elsewhere for a security system…this one doesnt work and they don’t seem to be too interested in reproducing this themselves and fixing it.
Update:
Continuous ads every time you open the app.
Does poorly with shadows notifying its a human.
App info says app nay use your location even when not open?!?! Why is eufy spying on people unknowingly??
Anker support…who takes 2-3 days to respond, says “we have reviewed the test results and can confirm that there have been instances of false triggers”.
So what do they do?…they ask me repeatedly to keep sending them false notification videos …”to better understand and resolve the issue”.
Why dont they set up THEIR OWN TESTS????
AND…the video it does record catches HALF of the event of the vehicle driving by.
Go elsewhere for a security system…this one doesnt work and they don’t seem to be too interested in reproducing this themselves and fixing it.
Update:
Continuous ads every time you open the app.
Does poorly with shadows notifying its a human.
App info says app nay use your location even when not open?!?! Why is eufy spying on people unknowingly??
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App sucks!
Using the app for a robot vacuum and all it does is go up and down the hall way, but the map shows that it has been in other rooms. This is the most useless app!
I still use the older app, eufy clean, and that works fine.
Thanks for nothing. The only reason I have it one star is that I can’t give it zero stars!
I still use the older app, eufy clean, and that works fine.
Thanks for nothing. The only reason I have it one star is that I can’t give it zero stars!
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New feature
I hope you can add a feature that allows users to view two cameras simultaneously when the phone is held in portrait mode.
They stole from me
They charged my twice for cloud storage I can’t trust their cloud storage as reliable as they use a third party! So if you want reliable don’t use this service!
AI package detection is garbage
Sure, I love getting hammered by dozens of “A package has been delivered”, “Your package was picked up” notifications when it hasn’t moved because your AI is awful and worthless.
Horrible app harassing
Stop with never ending and constant pop ups, I AM NOT ENROLLING IN ANYTHING, do I have to scrap everything eufy and buy a different brand to stop this never ending pestering and harassing?
vedio is not recording
After I update to the latest app, I don’t see the Vedio clips in the alert event. Please fix
Bad app, unstable
Eufy app desynched itself from my “smart” doorbell and now it’s impossible to reconnect. Nothing in this bloated garbage app works.
Customer support is a joke
Cameras work great so I thought I would purchase their cloud backup service. Big mistake!! Because I used Apple Pay and my email is different then the one I used to make an account with eufy I never received the service. You would think this would be a quick fix. Not!! They could not fix it so I asked for a refund. Now they are telling me they can’t refund me because I paid with Apple Pay 🤦♂️🤦♂️🤦♂️
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Rubbish on ipad and Pan & Tilt indoor camera
If you have a Pan & Tilt camera DO NOT DOWNLOAD THIS UPDATE. They have totally destroyed the User Interface. It is now a total pita to use. Good luck finding the Playback button also. This is what happens when they sack all their developers and get AI to redesign it, just like Spotify did to iPad users. Why did you have to fix what was not broken!!!!
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Terrible app
I just switched from eufy to Arlo. Something happened with eufy and they just don’t seem to know how to write a decent app anymore. Especially with their geofencing which has been “in beta” for years. It just doesn’t work well. The eufy app is unintuitive and unreliable.
The Arlo app is a breath of fresh air. Very intuitive. Can have schedules plus geofencing at the same time, which you can’t with eufy. And eufy geofencing doesn’t work most of the time anyway. Arlo’s works all of the time.
Wish I figured this out before buying so many eufy cameras. But the frustration just isn’t worth it, and they are going in the trash.
The Arlo app is a breath of fresh air. Very intuitive. Can have schedules plus geofencing at the same time, which you can’t with eufy. And eufy geofencing doesn’t work most of the time anyway. Arlo’s works all of the time.
Wish I figured this out before buying so many eufy cameras. But the frustration just isn’t worth it, and they are going in the trash.
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Needs an App Update
Like everyone else, my cameras keep disconnecting or instantly randomising the settings I select for them for my security modes on the smart tab. Only since the recent app update. This is a serious safety issue since the cameras I need on overnight and when I’m not at home keep disconnecting
