It does not record all events
Great quality but poor wifi antenas
Don’t buy
Purchased S3 and doorbell camera at Costco. Got them home installed them and tried to set up with eufy app. Was a nightmare. I have installed ring cameras and doorbells before as I’m an electrician. I also previously used Arlo cameras. All were super simple to set up. Eufy on the other hand would not work for me. After several attempts to get cameras to connect via router/wifi it would give an error message and then funnel me to purchase the home base. I could not get them to connect. Took them back to Costco. And deleted the Eufy app. Don’t buy Eufy, save yourself the headache.
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July 2026 Horrible Update
This new update is bad since the new eufy smart display came out i can’t control the 360 cams, tilt up or down i can’t only zoom in and out. So they limit every other brand like google or Amazon in order to make you purchase the eufy E10 display,, i do not see any other reason to make such a dumb decision.
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Not good anymore
These cameras were excellent at one time. I can’t recommend anymore. They never load the whole video. They ALWAYS say decrypting from local store. It’s not the cameras. It’s the software. Eufy please fix this.
They Keep Breaking the App!
I’ve been using the Eufy security app for 2-3 years now and loved it. Normally this would be 5 stars, but I’m tired of the updates breaking the app.
They keep doing frick’n updates that constantly break the danged app and its chapping my hide! It’s getting ridiculous the amount of times in the past ~6-8 months I’ve deleted the app, reinstalled the app, cleared cache just to get it to work. It’s becoming a PITA! Now they’ve done some danged update and my notifications are fine, but when I go to the app, the saved events are greyed out and the videos never load. Pull your danged heads out of your tail-ends Eufy and get it right before you ever do the update!y Aqara app has never had issues like this and they update fairly frequently sometimes!
They keep doing frick’n updates that constantly break the danged app and its chapping my hide! It’s getting ridiculous the amount of times in the past ~6-8 months I’ve deleted the app, reinstalled the app, cleared cache just to get it to work. It’s becoming a PITA! Now they’ve done some danged update and my notifications are fine, but when I go to the app, the saved events are greyed out and the videos never load. Pull your danged heads out of your tail-ends Eufy and get it right before you ever do the update!y Aqara app has never had issues like this and they update fairly frequently sometimes!
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New update is useless!
I’ve always recommended your cameras to people but the new app update is horrendous! The pan and tilt function is now almost totally unresponsive! Baffles me why company’s create something great and then tear it down themselves!
Lock is awesome; app needs work
The door lock itself is wonderful. Love the bright, illuminated keypad when you press any key. LOVE the fingerprint lock/unlock (works flawlessly for me). Very easy to use. The app is another story. It is very slow to respond when I arrive home. When I first open it up, it shows the door lock as being unlocked (it isn’t) and it takes several seconds for it to update itself and show the locked status. Several times, it’s hung on me in that “in-between” time and I’ve had to force close the app before it finds its brain again and shows the correct status. Tonight, two force closes did not solve the issue and I had to unlock the door using my fingerprint or keypad. I find the “slide down” to lock/unlock inconvenient. Why can’t it be a button I simply tap - red for locked/green for unlocked? I’d also like to see an Auto unlock feature based on proximity. In other words, give me an option so when I arrive home, the lock auto-unlocks the door without me having to use the app or keypad. I would also like to hear a different tone for locking and unlocking. Having that audible difference would be a better confirmation, in my opinion. Also - minor thing here, but quite annoying - the notification messages always use the full email address to identify who unlocked the door. You already have my name in the app account settings. Why not use it for the notification messages instead of my full email address? Thanks for listening. I hope some of these changes will make their way into future app updates.
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Cumberson, clunky
I find the eufy application is increasingly difficult to use, with the obvious focus on Marketing rather than on quality user experience. In the early days, this app was one of the best - it was friendly, easy to navigate, really quick and realy simple. One of its best features was that, if the doorbell rang, there were not a lot of steps to get to the camera view to see who is at the door. (That IS, after all, why this app even exists, regardless what marketing might think! And that IS why we spend our money...) But over time it has devolved into a cumbersone app - especially with regard to the bloat-filled startup. More times than not, I am greeted with a Login page, where I have to enter a password I don't remember (the app refuses to offer password saving after all these years). Although I have Face ID set, this app (and none of my others) seems to have a problem with Face ID - it works about 50% of the time. In the end, I usually spend about two minutes figuing out the password and getting logged in. Once I'm logged in, I am greeted with an _old_ view from the camera (why?) and have to click on it for a live view. By the time all this has happened - the guest is either gone or as frustrated as me. Useless!
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Needs improvement
Like some other users, I’ve had my share of issues with connectivity and buggy behavior. I’ve resolved most of them by troubleshooting with AI. The cameras still occasionally go offline for no reason and I have to reset them. Sometimes I forget and they just come back online at some point. I have a few of my cameras set to always record and the recent update 7/15/26 is horrible. I thought they removed my ability to see the playback but I found it in a non-conspicuous dropdown under the camera name. The update also seems buggy. Couldn’t get some of the controls and arrows to respond after multiple presses. Please bring back a more intuitive app design. The cameras are good but the connectivity and app issues need massive improvement.
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Frustrated
I have a eufy 360 and I have only had a year maybe and the solar panel is not working. I have emailed company to no avail. Just very disappointed with eufy for the prices they charge for their equipment and when you contact there is no response. Maybe send me another or how to troubleshoot. I am disgusted.
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Eufy v 6.0.60
This update is unusable for iPhone , please fix asap
Please stop junking up the app with spam
The app takes so long to load now due to all the ads and junk that pop up on here. i’m forced to use the app, the cameras don’t work with anything else…please stop making the experience so terrible with your spam and ads.
Problème
Depuis plusieurs semaines les notifications de présence capter par une de mes caméras me sont envoyés en anglais
Jusqu’à présent tout etait en français
Que faire pour avoir ce service en français
Merci de votre réponse
Victor
Jusqu’à présent tout etait en français
Que faire pour avoir ce service en français
Merci de votre réponse
Victor
Don’t like the recent update
Used to be able to view past recording, now can only view captured events. :-(
App has become unreliable with failed connections most days
Update Dec 2025 - I don’t know what they have done to the app in the last few weeks but it’s very annoying to use now
95% of the time it refuses to load the camera feed on the first attempt - instead it shows the logo animating.
If I want to look at the camera because someone has knocked on the door or a noise has alerted me I expect to see the feed within seconds not sit there waiting to see if it will connect - no it won’t so you click out and click back in - sometimes it works others it refuses - yet I try another camera which I don’t need to view urgently and that works fine until I do need to view that camera urgently then the logo animation plays until it tells me it can’t connect
So annoying and not good enough for something where seconds can count
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July 2026 update
What have they done to the app?
Before you used to be able to scroll across the timeline see an event and move it along to the start of the highlighted section - now an event is the thinnest line you can imagine and getting it to start at the right place is impossible. Either you waste 1-2 mins until the action happens or you’ve already gone past it
On playback the screen gets shrunk with a green background to the right and bottom of the footage
The layout has totally changed meaning everything requires more clicks than before
And something that had irritated me for many months still continues daily - it fails to load the live feed more often than not on the camera you want to see but click another and it works fine. This is so annoying when I need to see if a person has set off the alarm on the back gate or a pesky cat (usually mine) jumping over it setting it off - by the time it finally connects the cat is long gone and if it was a person they could be in by now - you hear a bang outside I need to see what it was immediately not wait 2 mins with multiple failed attempts to connect
And why when you are trying to view some live action does the feed break up so much? Pixelation galore at a time you need to work out if someone is up to no good or doing something totally innocent
95% of the time it refuses to load the camera feed on the first attempt - instead it shows the logo animating.
If I want to look at the camera because someone has knocked on the door or a noise has alerted me I expect to see the feed within seconds not sit there waiting to see if it will connect - no it won’t so you click out and click back in - sometimes it works others it refuses - yet I try another camera which I don’t need to view urgently and that works fine until I do need to view that camera urgently then the logo animation plays until it tells me it can’t connect
So annoying and not good enough for something where seconds can count
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July 2026 update
What have they done to the app?
Before you used to be able to scroll across the timeline see an event and move it along to the start of the highlighted section - now an event is the thinnest line you can imagine and getting it to start at the right place is impossible. Either you waste 1-2 mins until the action happens or you’ve already gone past it
On playback the screen gets shrunk with a green background to the right and bottom of the footage
The layout has totally changed meaning everything requires more clicks than before
And something that had irritated me for many months still continues daily - it fails to load the live feed more often than not on the camera you want to see but click another and it works fine. This is so annoying when I need to see if a person has set off the alarm on the back gate or a pesky cat (usually mine) jumping over it setting it off - by the time it finally connects the cat is long gone and if it was a person they could be in by now - you hear a bang outside I need to see what it was immediately not wait 2 mins with multiple failed attempts to connect
And why when you are trying to view some live action does the feed break up so much? Pixelation galore at a time you need to work out if someone is up to no good or doing something totally innocent
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Must try harder
Well what can I say,ever since the last update things have stopped working the presents for my s340 will randomly disappear and I’ll have to redo them over and over again the WiFi connection is also playing up the touch to move phase stopped working and the swipe to move now has to be swiped over and over again just to get the camera to move or it just want move at all the App always had a few issues but now it’s pretty much unusable as it is
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Needs work.
You get there - eventually. It can do a host of great things BUT the functions are just all over the place, and intuitive it is not. Someone needs to redesign this app urgently and make it more user-friendly. In this day and age it should not be necessary to hunt round for buttons. It is missing a button for telling it to wet its mop from its onboard supply without having to use the subterfuge of telling it to clean its mops and then cancelling the instruction before it dries them, merely to get it to mop the floor in a room without the base unit. If you don’t get what I mean, I suggest this is an example of how needlessly complicated this app makes the job! Please revamp it and make it clearer where all the functions live!
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Great product
App itself is a little unreliable and unresponsive. It struggles to load up cameras in a timely response, sometimes delaying 10 seconds ( which could mean either someone knocking at door has left or already broken in before you can even get the app to load.
Otherwise the product itself is premium and I have been using these cameras since 2020 and despite above comments Eufy are still top of my list for value for money.
Otherwise the product itself is premium and I have been using these cameras since 2020 and despite above comments Eufy are still top of my list for value for money.
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Not fit for purpose
I thought it was me but after reading everyone else’s reviews it clearly isn’t. Hasn’t been working correctly since April. Was only picking up movement on the way from the door but not when any approached. Continually buffering & by the time you could answer the person had gone. After backwards & forwards emails as you obviously can’t talk directly to an engineer it started to work. This lasted for all of two days & now can’t answer the door to talk to the person that’s ringing the bell. Rebooted for a 4th time, reconnected to the WiFi again it’s working but for how long your guess is as good as mine.
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Garbage
Both 2k indoor pan & tilt cameras do not stream live video or record events, as if they're never on. Garbage app until hardware and software bugs are fixed.
