Imaginary fleet
Website listed 29 cars to choose from, selected and booked, contacted to say only 1 was actually available đ
App is useless
Booked 2 trips on europcar site, downloaded the app, both rides are showing there. On click they say: api rate limit exceeded. This bug persists for more than 10 days, how come?
Very bad customer service
Very, very bad customer service also when you hide, theyâre gonna give you different Car so donât pay too much
Canât check in
I could import my booking with its reference but when I try to check in I have an error
Invalid value " for query parameter
'email': must match "^[a-zA-
ZO-9_+&*-]+(?:\. [a-zA-
ZO-9_+&*-]+)*@ (?:[a-zA-ZO-9-]+
1.) +[a-zA-Z]{2,15}$"
Rest of the app looks ok but my main reason for installing was the check-inâŚ
Invalid value " for query parameter
'email': must match "^[a-zA-
ZO-9_+&*-]+(?:\. [a-zA-
ZO-9_+&*-]+)*@ (?:[a-zA-ZO-9-]+
1.) +[a-zA-Z]{2,15}$"
Rest of the app looks ok but my main reason for installing was the check-inâŚ
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No need to try again
Whenever I am about hire a car I try you. Unfortunately, I canât go through to choose a car section on your app. I delated the Euro car app. I donât think I try again.
DFW Employee Marshall
I rented a car from DFW (Dallas) and had a remarkably pleasant experience with Marshall getting my car and learning more about Eurocar⌠he made a great first impression - I will now be renting from this company!
Has never worked
Had for months and just shuts down as soon as it opens. Hopeless.
Missing Deposit
Booked a Rental and paid for it upfront. There was a hold placed on my account which was normal for Rental companies to do. Upon returning the Rental, I was informed that the Deposit would be in my account after 7 working days. Its almost a month now and Iâm still waiting for it. Upon querying, I was informed that I need to contact the Bank.
When the Bank was contacted, they mentioned that there is no hold on my account. Till to date, the deposit had vanished into thin air and EuropRental are responding to my queries as if no deposit was taken from my account
When the Bank was contacted, they mentioned that there is no hold on my account. Till to date, the deposit had vanished into thin air and EuropRental are responding to my queries as if no deposit was taken from my account
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API rate limit exceeded
API rate limit exceeded⌠is about the only response the app produces, but it does that really reliably.
Doesnât work
Constantly get API limit reached every time I try to import a booking. Complete waste of time.
Terrible!
Canât check out. Awful!
Issue with car quality
I have not met ever such non care organization. They gave me a car with damaged brake system. I called 3 times to change the car and they even do not call me back.
I am really in shock , how safety for them is â0â
I am really in shock , how safety for them is â0â
Great cars easy to book
Good location in Lisbon clean cars and great customer service
Terrible service
Terrible app! No reservations are displayed! It is impossible to find some information! The company does not respond to letters! They can withdraw money 3 months after the lease! I was charged! No letters, no explanations! I do not advise anyone to contact!
Wonât process credit card
Multiple attempts to input c/c details (several different cards) and gives unknown error
Fantastic
Friendly App
Not quite thereâŚ.
Canât understand why the app doesnât recognise one as being a member of the Privilege club, it keeps sending me to the web site! Surely I should see points accrued?
Useless at best
Where to start. Login does not work most times, when you can login then all you get is constant API errors which means you canât see the booking details, and then to top it all you keep getting told to check in online but the experience is terrible from an UX point of view (and why do you need tax number as a mandatory field) and of course the self check in also doesnât work 9 out of 10 times.
Really really poor
Really really poor
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Buggy
Yesterday I launched the app and logged in with no issues. Today I had an error message despite my details being correct (email and password) and no active login button. I had to replace email with driver licence and suddenly it worked.
More often than not, when I try to retrieve a booking, it gives me an "api limit exceeded" error.
Lastly, if I am already logged in on the app, why do I need to enter any details to retrieve existing bookings? I'm logged in already, you should know everything about my bookings. It feels like late 90s airline reservations technology... but apart from that, fine.
More often than not, when I try to retrieve a booking, it gives me an "api limit exceeded" error.
Lastly, if I am already logged in on the app, why do I need to enter any details to retrieve existing bookings? I'm logged in already, you should know everything about my bookings. It feels like late 90s airline reservations technology... but apart from that, fine.
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Website is awful
The website is very confusing am just going round and round in circles ! I want to hire a car but have given up now !
