Eurowings User Reviews

Customer Experience

Positive experience34.6% of reviews
Neutral4.6% of reviews
Negative experience60.8% of reviews

~ Based on 153 written reviews from the US App Store.

What users say

Is Eurowings Safe?

Eurowings appears safe based on user ratings. AppsHunter Safety Score for Eurowings is 94/100.

This assessment is based on 4,509 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.8% of ratings point to a safe experience
2.2% of ratings suggest some concerns
4.0% of ratings point to a risky experience

~ Based on 4,509 App Store ratings for Eurowings.

Is Eurowings Legit?

Eurowings appears to be a legitimate app. AppsHunter Legitimacy Score for Eurowings is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Bitte kommt zu uns ins Jahr 2026!

Eurowings ist wahrscheinlich einer der technisch am schlechtesten aufgestellten Airlines im Moment. Da funktioniert nichts. Man bekommt eine Email, dass man einchecken kann, öffnet den Link und die Webseite findet den Flug absolut nicht. Name stimmt, Buchungscode stimmt, aber die Webseite kann es nicht. Mit der App funktioniert das Einchecken, aber leider auch vollkommen nutzlos. Man checkt ein, aber bekommt keinen Bordingpass. Den darf man „kostenlos am Eurowings Check-in-Schalter abholen“. Kostenlos! Da wird Unfähigkeit mit Arroganz kompensiert. Bei den meisten Airlines checkt man seit 15 bis 20 Jahren online ein und hat einen Bordingpass. Da muss man nicht zu einem Check-In-Schalter. Wenn Eiurowings bei dieser sinnlosen Zeitverschwendung „kostenlos“ schreibt, dann doch nur weil es in der Lebens- und Arbeitszeit ihrer Kunden keinen Wert sieht. Ich verstehe nicht, dass so veraltete Fluggesellschaften überhaupt noch an regulären Flughäfen starten. Man erwartet ja 2026 ein gewisses Leistungs- und Serviceniveau und Eurowings hängt da leider 20 Jahre zurück.

Die App zeigt nach dem Einchecken kein Gate an, keine Bordingzeit … Man sieht aber, dass es den Flug und die Reservierung gibt. Dafür gibt es dann doch 2 Sterne. ⭐️ ⭐️
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Pure Rip Off

To finalise the check in I HAD to choose a seat, no random seat selection possible. Then - what a surprise - only extra leg room seat apparently were available. So I had to pay extra, no choice. Was my first time in ages to fly with Eurowings again, unfortunately the quality has changed to the worse - Not going to chose Eurowings again.
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Frustrated

I have already checked in online and I am trying to change my seat. Nowhere on the website can I find out how to do this. So frustrating!!!! I will look for a phone number but that is not obvious either. I don’t find the website easy to operate at all despite the fact that I use Eurowings several times a year.
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Easy Booking

Very Straightforward Booking Process. Customer friendly.

Check-in process slow

Did not offer to scan my passport, had to enter manually. Credit card details (saved in browser) did not autopopulate. Unclear if my Lufthansa or United profile was accepted to be linked.

Poor

Took me two hours to check in. App is awful.

Praktisch

Übersichtlich, einfach in der Bedienung und Benutzerfreundlich.
Empfehlenswert.

Dates!

I used the iPhone app. The dates seem to only be entered through a simple calendar starting on the current date and moved by an arrow per month. As my birthdate is 65 years before can we do the maths on the number of clicks ? Some field testing UX needed app developers.

Terrible service

I guess you get what you pay for…

Useless

Without use during a pinch.

Frustrating

Several features frustrate me. I have to input the same information every time….so what’s the point of a log in?
My flight details (like baggage information) are not available on the app until I’ve checked in….I don’t book my flights do need to be able to check in advance what baggage has been booked.
My bookings have to be added manually to the app.
Just think with a few bit of fine tuning it would be much easier to use.
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seat choices

really annoying they give you middle seats so you have to pay for windows or aisles… won’t be using them again

Very slow and stuck in seat selection loop

Had to check in via computer as app broken in seat selection
Chose a seat
Selected ok
Went back to choose seat option again and again

Crash bang wallop

App kept breaking down, hope the plane doesn’t

App lackluster

The app never remembers one’s information, even if the person is logged in and has a rewards number. Very frustrating.

Integration with website is a resounding fail

Checked in online - failed to save my passport information yet still confirmed “All set - you’re checked in” went to the app and had to do the whole thing again. Very poor experience with confusion and frustration the lasting sensation!

Personal information

Why do I have to complete my personal information every time? Why can’t the app record and store my personal information - and that of my family - like BA, Emirates, etc etc? Also - why not put the countries most passengers will come from at the top of the list of nationalities? Scrolling through 190 countries to get to UK four times per booking is just annoying.
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Generally useful

If you got issues like me with accessing boarding pass even though you checked in, try deleting and re downloading the app.

TrashHansa

Alles was zur TrashHansa gehört ist eine Katastrophe!
Eurowings an erster Stelle!
Die einzige Ausnahme ist die Swiss…

Mr jagne

Excellent app