The “End Charging Session” Button is badly positioned!
The “end charging session” is badly designed and positioned. It spans nearly the entire width of the screen directly above the iPhone’s home gesture area, making it far too easy to accidentally end a charging session while simply trying to swipe up and leave the app. A consequential action like this should have a confirmation prompt, be positioned farther from the home indicator, or at minimum not occupy almost the entire bottom edge of the screen. This is an easily preventable usability problem.
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Terrible quality, no maintenance team
The plug is severely broken… its unlock button is damaged and they have no maintenance guy… don’t know how to get out…
Lots of bugs
Apple Pay, despite it being available in the app, doesnt work at all, with any card. Apple sends back a failure message.
Then after you have finished charging, you get a notification at the top of your screen, over an hour later that your charging session is still running. Serious lack of testing before release.
Then after you have finished charging, you get a notification at the top of your screen, over an hour later that your charging session is still running. Serious lack of testing before release.
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Wrongfully charged
My subscription start from April 1st to May 1st . I charged my car around 11:20 pm on April 30th and end my session at 12:00am on May 1st.
Guess what? They charge my account when it supposed to be free.
They said if my session ended at April 30 at 11:59 pm, then it’s free. But if my session ended on May 1st at 12:00am, I still have to pay for it.
The problem is my plan start from 12:00 am April 1st and End May 1st at 12:00am
I ended my session on May 1st at 12:00am and get charged to my account.
lol
Guess what? They charge my account when it supposed to be free.
They said if my session ended at April 30 at 11:59 pm, then it’s free. But if my session ended on May 1st at 12:00am, I still have to pay for it.
The problem is my plan start from 12:00 am April 1st and End May 1st at 12:00am
I ended my session on May 1st at 12:00am and get charged to my account.
lol
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Terrible
The app was not able to talk to Apple Pay. On top of that, the chargers themselves were very slow once I eventually got it working.
NEVER WORKS
Don’t even bother using these chargers or downloading the app – they literally never work!
Unreliable/Slow Charging
There are no fast chargers, the few machines which are considered fast in KWh are actually slowed down , not worth the subscription for $50 for the hassle and inconvenience of use. Most terminals max out at 80%
Always broken
The app is fine. Unfortunately it is connected to a network of chargers that are consistently out of service. I used to be a subscriber but canceled because it was too hard to find a charger that actually worked. Another undependable charging network. Dang.
No strict rules!
They can’t manage the issue of non-EVs parking at EV chargers, so they should focus on stricter implementation, like partnering with local businesses such as LA Fitness in Foothill Pasadena.
App needs lots of improvement
The app is buggy and crashes frequently. When using the app to charge it periodically just stops, charging with no apparent reason. The pay-as-you-go is confusing. As far as the charging stations themselves go, the interface for them is very confusing. I’m an IT guy and I understand interfaces… This one could definitely be better.
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Great app, but crashes when scanning QR code
I’ve been using the EVCS app and really like it overall. It was working great, but recently it started crashing every time I try to scan the charging station’s QR code using the in-app camera. I can still manually enter the station code, which works, but it’s less convenient. I’d give a higher rating if this bug gets fixed—I’d love to be able to use the app as intended.
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Multiple money charge holds
I use their charging stations frequently and don’t have a high enough membership plan it seems, they started to charge a double hold rate of $60 pending per charge. They continue to hold while adding on new holds when charging again and say each pending hold lasts up to 10 days. I have eight holds from only one charging session that actually worked.
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loging in
This charging station was working out fabulous till one day it blocked me out. I try to reset the app when you get to the part that you enter your phone number it says your number already exist. I was really hoping this charging station would’ve worked out because it was right next-door to my residence. Now I have to go a few miles away. Very unfortunate.
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Unreasonable Pricing & Predatory Plans
The pricing structure of EVCS plans is shockingly bad unless you charge constantly or have no other options. For example, the “Essential” plan gives you 30 kWh/month (barely one charge) for $9.99 — a savings of maybe $5 if you use every drop, meaning you’re still losing money unless you charge more than once a month. The $199.99 plan? You STILL pay for charging — it just lowers the rate a bit — but they expect you to front $200 a month regardless of usage. This is pricing designed to exploit EV drivers in areas where EVCS has a monopoly. The public deserves better
On top of that, their charging cables are ridiculously short, making it dangerous or impossible to charge in tight spaces — especially for cars with rear ports. You sometimes have to park crooked or even take up two spots just to make it work. It’s a poorly thought-out system in every way.
On top of that, their charging cables are ridiculously short, making it dangerous or impossible to charge in tight spaces — especially for cars with rear ports. You sometimes have to park crooked or even take up two spots just to make it work. It’s a poorly thought-out system in every way.
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Great value
I live in SoCal nearby one of their charging station. It works all the time. Charging is slow but for the price, it’s worth.
Subscription Only??
So first of all this is one of those dumb networks where you have to download an app to even use the charger. Then to make things even dumber you have to pay a basic rate of $3.99 a month to even use the pay as you go rate. These chargers are always empty and now I can see why.
Company steals from customers
Over four months ago, I contacted your support team to let them know that the one and only charging station in Springfield Oregon was down and not working. I was told that this would be elevated to maintenance and that they would come out and fix it at the time had an unlimited charging package and used the charger daily. It is now four months later and the charging station still has not been repaired. I asked for a refund of my monthly fee because why would I want to have a monthly fee if I cannot use the station. I was told too bad. I am out of luck and that I could get $100 credit on my next month if I started back up the subscription. However, why would I want to start back up this subscription when the machine has literally never been fixed and I can’t use it so basically I am being told that you guys are willing to rip me off, but not willing to give me any kind of courtesy or respect. I have waited four months for this machine to come back up and it never has so therefore I am now telling you I want a refund of my money. I am tired of being taking advantage because I’m just one person
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Bad
Dont use its bad
Not reliable/ avoid if you can
These chargers have only worked 60% of the time; I often have to go to different stations to find a working charger. Also, at first they wouldn’t charge my Chevy bolt if it was below 25% charge.
Anyone home?
The app is unusable. I have an account but when I log in it says I have to verify my phone number. When I try to do that, it says the phone number is already in use. Uh, yeah, because my account.
There is no link for help!
Also, many of the chargers are labeled CCScombo but have Tesla adapters stuck on Them. So you pull in thinking you can use the charger but SURPRISE, you cannot.
There is no link for help!
Also, many of the chargers are labeled CCScombo but have Tesla adapters stuck on Them. So you pull in thinking you can use the charger but SURPRISE, you cannot.
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