“Invalid Mobile Number”
This is the message you need to get accustomed to seeing when you use this app.
Not reliable
Downloaded this in a pinch and never worked.
Unreliable
It never connects to my car. I have to call costumer service to get connected and 3 out of 4 times they can't connect the card to the network and they don't have a clear solution for it.
Poor searching and performance
Poor search experience when looking up by id which makes it pretty much unusable - slow performance in just getting the app open making this a painful daily routine
App hardly works
Every time I open the app, or click on anything it spins forever, even on high bandwidth connections.
It also forgets who I am, needing to sign back in all the time, made worse by lack of integration with iOS password app.
More recently the charging unit itself keeps resetting causing the car to stop charging. Often when I plug in my car the entire interface starts to flicker causing the other car to stop charging. This in turn happens to me when someone else plugs in their car.
Worse than that, after it disconnects they start charging idle fees. If it happens at the start of a 1 hour meeting, you end up paying 30+ minutes of idle fees before you get a chance to disconnect your car.
This is the worst ev charger ever.
It also forgets who I am, needing to sign back in all the time, made worse by lack of integration with iOS password app.
More recently the charging unit itself keeps resetting causing the car to stop charging. Often when I plug in my car the entire interface starts to flicker causing the other car to stop charging. This in turn happens to me when someone else plugs in their car.
Worse than that, after it disconnects they start charging idle fees. If it happens at the start of a 1 hour meeting, you end up paying 30+ minutes of idle fees before you get a chance to disconnect your car.
This is the worst ev charger ever.
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Unbelievably buggy app
The app keeps logging me out every other day. After logging in with OTP, it asks for password again. The landing page takes so long to load and it keeps forcing me to turn on my location. Why ?? Just use my default location. The home page shows me the map of USA with all the stations count. Why do i need to see the stations across America ? Half of the stations at my work are broken.
This app is a very good example of how to not build an app
This app is a very good example of how to not build an app
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Constant issues
I’ve had nonstop issues with this app, which is terrible because charging my car is really important and I need it to be reliable. Issues include poor experience, signing up to non-public networks and even not sending the SMS login code
$10 option…
Haven’t had any issues when using the EVGateway chargers I have come across. Please add a lesser amount than the $20 you have in the app to fund accounts. $10 would be great, or add the option for inputting any amount $10 or more.
Closed stations
Closed stations. hard to use
Not functioning
Chargers not working
Terrible app. Terrible service
I’m pretty sure this company is involved an internal combustion engine conspiracy
Unfortunately my city contracted with this awful company to service all of their chargers. It’s hard to count all the ways that this service is garbage, from the amount that it fails to start charging to the almost hilariously bad typos in the app and email. It’s clear that this company is bottom of the barrel when it comes to value. I shudder to imagine how much my city flushed down the toilet for this service that nobody wants to use
Unfortunately my city contracted with this awful company to service all of their chargers. It’s hard to count all the ways that this service is garbage, from the amount that it fails to start charging to the almost hilariously bad typos in the app and email. It’s clear that this company is bottom of the barrel when it comes to value. I shudder to imagine how much my city flushed down the toilet for this service that nobody wants to use
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Always issues
She seemed to always have problems at this Carpinteria charging system. I live here in town. I always try and use it and just never have luck. It’s very frustrating when you need it.
Derated Slowwwwwww
Slow derated and expensive
App hardly works
Every time I open the app, or click on anything it spins forever, even on high bandwidth connections.
It also forgets who I am, needing to sign back in all the time, made worse by lack of integration with iOS password app.
More recently the charging unit itself keeps resetting causing the car to stop charging. Often when I plug in my car the entire interface starts to flicker causing the other car to stop charging. This in turn happens to me when someone else plugs in their car.
This is the worst ev charger ever.
It also forgets who I am, needing to sign back in all the time, made worse by lack of integration with iOS password app.
More recently the charging unit itself keeps resetting causing the car to stop charging. Often when I plug in my car the entire interface starts to flicker causing the other car to stop charging. This in turn happens to me when someone else plugs in their car.
This is the worst ev charger ever.
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Utter junk
Awful experience. App barely works, and then logs you out while youre trying to check on status. Then a week later, I get a bunch of status emails to reconnect bc the charging session was interrupted - for a charge session a week and a half ago. How do they get away with such trash? Are they using AI to replace real developers? I will be asking for my money back remaining in my wallet.
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Too many issues with app
Many stations won't work.
App says mobile number invalid for months.
Customer service will say they have been working on this issue for months and we can't charge for months because of their prod issues.
It took me 1 hour to start charging the car. I had to talk to customer service and remote start the charging session because they have a prod issue going on for 1+ months
App says mobile number invalid for months.
Customer service will say they have been working on this issue for months and we can't charge for months because of their prod issues.
It took me 1 hour to start charging the car. I had to talk to customer service and remote start the charging session because they have a prod issue going on for 1+ months
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Literally the worst
This is by far the buggiest, least stable, least reliable app and charging platform I have ever used. If it was not the only option available at my workplace, I would actively avoid using it anywhere else. There seem to be new issues every single week. I have at best a 50% success rate. If you have to use this like me, Godspeed.
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Garbage
The app is frustratingly slow, which make the entire experience terrible and they are significantly more expensive than the other charging service/app I use. I am not paying more for worse service. I will be skipping these from now on.
User experience SUCKS
The app boots my session, starting a charge takes many steps on the app at the plug. ChargePoint has it figured out EvGateway has not
App hardly works
Every time I open the app, or click on anything it spins forever, even on high bandwidth connections.
It also forgets who I am, needing to sign back in all the time, made worse by lack of integration with iOS password app.
It also forgets who I am, needing to sign back in all the time, made worse by lack of integration with iOS password app.
