Keep logging out
Bad user experience
Mediocre at Best
Constantly requires logging back in and doesn’t let you know when you’ve been logged out automatically. Horrid UI for selecting stations. Frequent issues starting charging and no information on why it failed. Non-functioning stations are not marked offline. Why insist on physical RFID cards when you can just use mobile wallet integrations instead like ElectrifyAmerica does? Just low effort and incompetent
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None of the 2 stations work
I am at 385 Kimbark street, Longmont, 80501. I tried both the stations and both do not work. App shows a red dot with fault written next to it. On top of that app says no energy is being drawn! Connector is connected and locked. Wasted almost 15 minutes and then called customer service and after 15 minutes gave up. Had to repeat Id, address multiple times
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way too slow
I am trying to get home to Santa Barbara and I’d have to be here for 10 hours to charge up enough to do so
Junk app with dubious rating
What a terrible app. They have to be paying for ratings without reviews, nearly all the written reviews are negative. This has to be an app written by a student. It constantly logs you out, half the time the OTP it asks doesn’t work, and you get super delayed notifications (like vehicle stopped charging notification 10 hours later). My work replaced all the amazing ChargePoint stations with this junk to save money. I hope they move back to ChargePoint.
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Needs some improvement asap
Please figure out the issue where 70% of the time the app signs me out and I have to re-login. Can’t believe it’s taking forever to fix a bug like this.
Also when that happens out of no where it just aborts my charging, making it incredibly annoying.
Please help me save hours of my life weekly dealing with this issue, thank you
Also when that happens out of no where it just aborts my charging, making it incredibly annoying.
Please help me save hours of my life weekly dealing with this issue, thank you
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Clunky setup
The setup kept wanting to use my location as the address instead of just letting me type it in or letting apple fill it in. Details on the charger(s) were not very straight forward. Also charger info seemed to be inaccurate but probably not the apps fault. App said 60kw but actual output was 30kw with nobody on the other port (or even on any charger on site). Car said limited by charger. I was unable to view details of cost to charge in the app and the screen on the charger was washed out with glare.
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Stay away
Please stay from this company they just confiscated over 5K explanations they can’t find historical record of the chargers taking them to the court .
Stay away from them
Stay away from them
App and chargers suck
Interface seems like it hasn’t been updated since the 90s and half the chargers on the network don’t work
Fix login
Required to login everytime
Instructions
Bad Instructions- over 10 tries. Have no clue why it finally worked.
Thieves
Chargers don’t work, refunds not an option. Garbage.
live in Centennial, Colorado
I live in a building called The Glen in Centennial and the charging stations are always down. Give you multiple errors. Sometimes you have to go twice downstairs to reconnect it and disconnect it reconnected it’s a mess.
Compliance Only
No attempt to provide an experience worth repeating. Screens in direct sun where local temps normally exceed 110° for weeks at a time. Broken equipment. Numbering that is hard to comprehend. App shows two choices when there are six! You just can’t see that unless you accidentally scroll right and find the other four options. App just hangs there spinning and without explanation. Ultimately, if you thought you were safe now in the 115° heat because you’ll be able to charge at the only fast charger for 40 miles, you’re dead.
EVs are still a chore to drive far from home. EV Gateway makes that even worse.
EVs are still a chore to drive far from home. EV Gateway makes that even worse.
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Extremely unreliable
Both the chargers and the app are terrible.
Never works
There are 6 stations where I live— no one works… ever
Birchwood EV connections are not working.
Terrible!!!!
Station sucks
Most stations don’t work and won’t be repaired
Non existent support team
I have had two incidents where the station automatically disconnects the charging cable before the expected charge %. I raised a ticket with the team and they said they will look into it. They didn’t respond to me after a while. This was a new car and I assumed that I had set something wrong. The same thing happened again after a month and I was sure that this time it was not a car issue. They responded to my ticket and then nothing no response for 2 weeks. Their support team is non existent and is a joke. I would recommend use alternatives if possible.
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Bad experience
In Palm Springs didn’t work at all tried two chargers call for help not helpful
