EVoke EV Charging User Reviews

Name: EVoke EV Charging
Rating: 4.29577 (923 reviews)

EVoke EV Charging

EVoke Systems, LLC

🔧 Utilities

What users say

Summarized from real user reviews of EVoke EV Charging. Based on 923 reviews and a 4.3/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

👍User-friendly interface and design
🚀Simple and easy to use
💡Convenient and user-friendly

Negative things

🐛Buggy and unreliable
🔋Frequent charging issues
🕰️Slow and unresponsive
💳Unexpected charges and billing issues

Top reviews

Most Recent Highest Rated Lowest Rated

Settings are annoying

Just want to let me enter QR code

IamSPM

3 months ago

Obnoxious update frequency

This app would be ok except every time I am out in the freezing cold or glaring sun ready to charge the app says I have to update it first. Bloody annoying. That and a request for a review every time before I charge. CUT IT OUT AND GIVE EVEN A SMALL THOUGHT TO USER EXPERIENCE!

TerryS4846

5 months ago

Chargers frequently out

Inconsistent

csssssv

6 months ago

Phev charging

Tried commercial charging for the first time and will not try again. Not only was the rate triple of what gas is they charged me for idl time at the end of charge. I was there within 15 minutes of charge completion.

wpppat

6 months ago

App login issues

App states to remove Sign in with Apple, won’t let me sign in, and won’t let me reset my password.

TyrenJohn

7 months ago

Response from developer

Hi TyrenJohn, We’re very sorry for your experience. Please update to the latest version of the app, then try logging in again.

Difficult to startup

I used an evoke charger at the Westchester Marriott. It was very difficult to get the charger started. There were five chargers but they are not numbered or identifiable in any manner. It took 40 frustrating minutes and two long calls to customer service to get the charging station started.

gjflash

8 months ago

Not user-friendly

The experience using these chargers is that it’s cumbersome clunky and not user-friendly and the quality of service has been inconsistent at best sometimes it works sometimes it doesn’t and when it does it charges extremely slow

Mniehus

10 months ago

Terrible

Honestly, this is one of the worst apps I’ve ever had the displeasure of using. It’s as if it was cobbled together as a high school project. It barely works. Anytime I’m actually able to use the app successfully I am counting myself lucky. For one thing, the charging hardware often can’t make a connection to the app, whether you scan the QR code or enter the QR code number manually into the app. In more recent versions, this seems to work better thankfully. But then once you start charging, the charging process can just stop abruptly for no reason. This just happened to me a few minutes ago. My car was only plugged in for a little over an hour, nowhere near my charge limit, and it just stops charging. They introduced an AI support bot that is no help whatsoever. My guess is they had so many requests for support because of their garbage app that they couldn’t afford all the phone support folks and just spent their money on an AI bot to make people feel like there’s better support than there is. When I tried to use the AI bot just now, it was able to figure out what charger I was plugged in at, and when I confirmed that was the right one, its next reply was “I have no help for you.”. What is the point?? Besides that, every time I charge, I get an invoice showing $0.00. Yet my card is charged. Seriously? It’s almost impressive how many things don’t work in this app. Guys - step aside and let someone else do the job since you clearly cannot.

Ars Moriendi

a year ago

Why is the Holmdel site still down

Loved the Holmdel site but it's been down for more than a month. Love to see it back up soon

My_fav_site

a year ago

Issac

It wan nice and fast

topaz1954

a year ago

Did not work.

Wanted to charge vehicle while waiting for airplane arrival; however, nothing worked.

Oh well as well

a year ago

Great Network

The App is very easy to use.

Rodney.44

a year ago

Fix the UX

Please remove the “rate your charge” prompt after every charge. Most people use the app for daily charging and this just adds friction to an already cumbersome flow.

Very simple solution, only ask to review on first charge at that station.

J11232321

a year ago

Response from developer

Hi, Thank you for sharing your feedback. I will look into your request with the development team to see what kind of changes we can make. The purpose of this feature is give drivers the ability to provide immediate feedback on the session or the site, which allows for EVoke to proactively reach out to the station owners and fix any issues as quick as possible. As you know, the worst part of charging an EV is showing up to a site expecting to charge and the charger is broken or not able to be used, and this feature has provided massive insight to the station owners to force quicker responses to issues. Thanks again, and have a great day.

Have a problem to charge

Every couple of hours need to connect the car to charge again

Iceman22XXX

a year ago

Response from developer

Hi, I appreciate your feedback. Please understand that the reason this would happen is due to the connectivity onsite and not EVoke's software, though, I am happy to investigate further for you with the reseller and charge station owner. Please provide any specific location and charger information from the app to support@evokesystems.com at your earliest convenience. Outside of this, since your rating is based on an issue outside of EVoke's offerings, I kindly ask that you remove or update your rating to share your feedback on the application itself. Thank you!

Unreliable chargers

Charger can end session early leaving car uncharged and generate unexpected parking fee

AS56gbnnnv

a year ago

Response from developer

Hi, I'm sorry to hear your feedback here. Please understand that the reason this may happen is due to poor charger connectivity onsite. EVoke is always willing to make things right and will investigate any charge session that you see as charged incorrectly. Submit your findings to support@evokesystems.com and we will promptly respond to make this right for you.

User friendly interface and design

I am very much impressed with the following features in the app user interface and design , Real time availability of chargers , payment integration, Navigation to charging points and notification received to the mobile

Joseph Visak

2 years ago

Crashed my iPhone

After installing the app, this completely locked up my iPhone and made it unusable until I could force it to reboot. It froze the phone at the point where I was going to scan a QR code on the evoke charger.

chamsii

2 years ago

Awesome

User friendly ui which helps to easily identify the status of chargers and their availability for charging.

Tirurock

2 years ago

Chargers say In Use when not in Use

Frequently not able to charge. I call customer service who reboots charger but still not able fix. They don’t admit these chargers are glitchy and don’t seem to work very reliably. Don’t waste your time with this garbage!

cullebry