Terrible app
Response from developer
Hi, thank you for your feedback. We're sorry the app isn't working for you, and we'd like to help you troubleshoot so you can have a better experience. If your scans aren't showing, the Evolt 360 scanner may be offline at the location, or the email registered in the app may differ from the one used at the scanner. Please contact us at https://evolt.health/contact and tell us what's happening, along with your email, location, device and app version (rather than posting personal details here), and we'll help from there. Thank you, The Team
Scans do not show up!
Response from developer
Hi, thanks for your feedback, and we're sorry your new and older scans aren't showing in the app. Thanks for confirming the scanner was online. The next thing we'd like to check is whether your scans are linked to a different account from the one you're logged in to in the app. We can check this for you if you include your email address in a support request. To help us investigate, please submit a support request at https://evolt.health/contact (rather than posting personal details here, as replies are public) and include: - Your email address - The location where you scanned - Approximate date and time of the scan We'll review your account and follow up directly. Thank you, The Team
Does not upload scans to app
App is a complete waste as it does not receive scans so is basically pointless and customer help impossible to get hold of. Don’t waste time downloading
Response from developer
Hi, thanks for your feedback, and we're sorry your scans aren't coming through from the machine and that you had trouble reaching our support team. If a scan isn't showing in the app, it's usually one of two things: - The Evolt 360 scanner wasn't online. Please check with the staff at your location that the scanner is online. - The app account you're logged in to is different from the account you scanned with. We can check this for you if you include your email address in a support request. Our online support form doesn't rely on email, so it's the best way to reach us. To help us investigate, please submit a support request at https://evolt.health/contact (rather than posting personal details here, as replies are public) and include: - Your email address - The location where you scanned - Approximate date and time of the scan We'll review your account and follow up directly. Thank you, The Team
Connect to Apple health
Won’t Send Email to Activate Account
Response from developer
Hi, thanks for your feedback, and we're sorry the activation email didn't arrive when you tried to register. If your activation email hasn't arrived, here are a few things to check: - Look in your spam or promotions folder. - You may have unsubscribed from Evolt Active emails at some point. - Your email server may have quarantined the email because it contains a link. If you've checked all of these and still need help, please contact us via https://evolt.health/contact (rather than posting personal details here, as replies are public) so we can look into it further, and include: - The email address you registered with - The location you scan at most often Our support team will investigate and get back to you as soon as possible. Please also ensure you're using the latest version of the app. Thank you, The Team
Export to PDF error
Response from developer
Hi, thanks for your feedback, and we're sorry your PDF export is showing lbs instead of kg, and that "Contact us" didn't work for you. Results show in lbs when your profile is set to Imperial. To switch to kg, tap Edit Profile, choose Metric, and save your changes. This won't change past scans or PDFs already created, but all your future scans will display correctly in kg. We've passed the "Contact us" issue on to our team. In the meantime, you can reach our support team directly at https://evolt.health/contact. If anything still isn't right, please submit a support request (rather than posting personal details here, as replies are public) and include: - Your email address - The location you scanned at - The date of the scan you tried to export - Your app version We'll review the issue and follow up directly. Thank you, The Team
Absolute dumpster of an app
Slow to upload
Clunky at times but excellent data
Can take a while for scan to appear in that app, it would be nice if we were able to scan a QR code to import scan data without having to rely on internet data.
I wish there was better integration with Apple health
No options
Response from developer
Hi, thanks for your feedback, and we're sorry the units and protein targets aren't working for you. Your results show in lbs or kg depending on whether your profile is set to Imperial or Metric. To switch to lbs, tap Edit Profile, choose Imperial, and save your changes. Changing your units won't update past scans or PDFs, but all your future scans will display correctly. Your macro and protein targets are based on the goal and body type in your profile, which you can update at any time: https://knowledge.evolt.health/knowledge/how-to-change-body-type If anything still isn't working, please submit a support request at https://evolt.health/contact (rather than posting personal details here, as replies are public) and include: - Your email address - Your app version Thank you, The Team
Agree with the no exaggeration comment
使えない
Response from developer
ご意見ありがとうございます。ログインできず、使いにくいと感じさせてしまい申し訳ございません。 パスワードをお忘れの場合は、アプリの「Log In」→「Forgot Password」から再設定用のリンクを受け取れます（迷惑メールフォルダもご確認ください）。スキャナーで登録された場合はパスワードが未設定のため、同じ手順でパスワードを設定してください。手順：https://knowledge.evolt.health/knowledge/reset-evolt-account-password 使いやすさに関するご意見は製品チームに共有し、今後の改善に役立てます。 返信は公開されるため、個人情報はここに書き込まず、https://evolt.health/contact からサポートへお問い合わせください。その際、以下をお知らせください： - ご登録のメールアドレス - 測定した店舗（場所） - 問題が起きたおおよその日時 - アプリのバージョン 担当チームが確認のうえ、直接ご連絡いたします。最新バージョンのアプリをご利用ください。 ありがとうございます。The Team
Why isn’t my latest scans loading to the app???
Response from developer
Hi, thanks for your feedback, and we're sorry your latest scan still hadn't loaded hours later. If a scan isn't showing in the app, it's usually one of two things: - The Evolt 360 scanner wasn't online. Please check with the staff at your location that the scanner is online. - The app account you're logged in to is different from the account you scanned with. We can check this for you if you include your email address in a support request. To help us investigate, please submit a support request at https://evolt.health/contact (rather than posting personal details here, as replies are public) and include: - Your email address - The location where you scanned - The approximate date and time of the scan - Your app version We'll review your account and follow up directly. Thank you, The Team
Issue with app
Response from developer
Hi, thanks for your feedback, and we're sorry the activation email never arrived, even after trying a second email address. If your activation email hasn't arrived, here are a few things to check: - Look in your spam or promotions folder. - You may have unsubscribed from Evolt Active emails at some point. - Your email server may have quarantined the email because it contains a link. If you've checked all of these and still need help, please contact us via https://evolt.health/contact (rather than posting personal details here, as replies are public) so we can look into it further, and include: - The email address you registered with - The location you scan at most often - The approximate date and time of the issue - Your app version Our support team will investigate and get back to you as soon as possible. Please also ensure you're using the latest version of the app. Thank you, The Team
Terrible usability
ごみ
Response from developer
ご意見ありがとうございます。登録でご不便をおかけし申し訳ございません。 登録・アカウント有効化の手順を改善し、現在は登録後すぐにアカウントを有効化できるようになりました。最新バージョンに更新のうえ、もう一度お試しください。スキャナーで先に登録された場合は、すでにそのメールアドレスでアカウントが存在する可能性があります。その場合は「Log In」→「Forgot Password」からパスワードを設定してください。手順：https://knowledge.evolt.health/knowledge/how-to-create-an-evolt-active-account 返信は公開されるため、個人情報はここに書き込まず、https://evolt.health/contact からサポートへお問い合わせください。その際、以下をお知らせください： - ご登録のメールアドレス - 測定した店舗（場所） - 問題が起きたおおよその日時 - アプリのバージョン 担当チームが確認のうえ、直接ご連絡いたします。最新バージョンのアプリをご利用ください。 ありがとうございます。The Team
Michelle
Love this app
Favourite App!
今日は気合いを入れて測定してやるぞ！！！
今まで使ってきた体組成計の中で最も面倒です。
初期登録を済ませないと測定できません。
名前、メールアドレス、電話番号、生年月日を体組成計のディスプレイで入力して登録が終わってから測定に入れます。すでに面倒。
またエボルトアプリで結果を見たいのですが、ログインにパスワードを要求されます。
しかし登録時にパスワードなど設定していないし、登録したメールアドレスに初期パスワードも記載されていません。パスワードを再発行する羽目になりました。
登録が無事に完了しても測定するたびに、体組成計のディスプレイでメールアドレスと電話番号を入力しないといけません。
何度も言いますが、心の底から思います。面倒。
Response from developer
詳しいご意見をありがとうございます。スキャナーでの初期登録や、測定のたびの入力が面倒だと感じさせてしまい申し訳ございません。 ご指摘のとおり、スキャナーで登録した場合はパスワードが設定されていないため、アプリでは「Log In」→「Forgot Password」からパスワードを設定していただく必要があります。分かりにくい案内となっていたことをお詫びいたします。手順：https://knowledge.evolt.health/knowledge/how-to-create-or-log-in-to-your-evolt-active-account QRコードでのログインなど、スキャナーでの手順を簡単にしてほしいというご要望は製品チームに共有いたします。 ありがとうございます。The Team
