Very good for calorie and nutrient tracking
I wish there seemed to be more development going on for the high yearly price though.
SNSuperstar Nova
Ok
I like the app but the food database (especially the scanning) is limited which was frustrating to me.
22016canucksnow
Disappointing Experience — Not Worth the Subscription Price
I’ve been using MacroFactor since March, and unfortunately, my experience has deteriorated to the point where I can no longer justify paying for it. I purchased an annual subscription expecting a reliable, well-designed nutrition-tracking app. Instead, I’ve spent far too much time correcting inaccurate information, manually entering foods, and questioning whether the numbers I’m being given can be trusted.
One of the biggest problems is barcode scanning and nutritional accuracy. For example, scanning a Premier Protein shake that contains 160 calories can return an entry showing 536 calories. That isn’t a minor discrepancy. It’s wildly inaccurate and defeats the entire purpose of scanning a product for convenient, reliable tracking. This isn’t an isolated concern, either. Too many entries are missing, and other entries contain nutritional information that is so far off that I have to correct it myself.
I understand that not every product will be in a database. I’ve never expected that. Manually adding an occasional missing item is reasonable. But when recognizable products return completely incorrect calorie counts, the burden shifts to the customer to verify and fix the app’s work. At that point, how much time and convenience is the app actually saving?
I contacted support and explained these issues. To their credit, the representative eventually acknowledged that incorrect user-submitted entries can make their way into the database and that improvements to data validation are needed. However, the suggested workaround was to disable Open Food Facts, potentially making it harder to find products in the first place. There was no immediate fix or clear timeline for meaningful improvements.
What concerns me most is that the response focused on explaining where the data comes from rather than resolving the experience customers are paying for. Whether the information originates with a manufacturer, a third-party database, or another user, MacroFactor is presenting it inside its app. Customers shouldn’t have to investigate every barcode result to determine whether it’s remotely accurate.
I’m not looking for perfection, and I’m certainly not expecting every food product ever made to be available. I am expecting basic reliability, accurate nutritional information, and a product that makes tracking easier rather than creating more work.
I can afford this subscription. That isn’t the issue. I’m an experienced consumer who can choose where to spend my money, and I expect value for it. I’m perfectly willing to pay for software that delivers on its promises, but I’m not willing to keep paying for an app that requires this much manual intervention while the solution remains a vague promise of future improvements.
I’ve been using MacroFactor since March, so this isn’t a snap judgment after a day or two. I’ve given it a fair chance, raised my concerns directly with support, and explained specific examples of what isn’t working. I appreciate that improvements may be planned, but customers are paying for the product as it exists today, not for what it might become eventually.
Ultimately, I regret spending the money on the annual subscription. The inaccurate food data, unreliable barcode results, and lack of an immediate resolution have undermined my confidence in the app. Unless the accuracy improves substantially, I will not be renewing.
MacroFactor may work well for some people, but based on my experience, I cannot recommend paying for a product that leaves so much of the actual work—and responsibility for accuracy—to the customer. I hope the company takes this feedback seriously, because customer loyalty is earned through a reliable product, not just explanations of why it falls short.
One of the biggest problems is barcode scanning and nutritional accuracy. For example, scanning a Premier Protein shake that contains 160 calories can return an entry showing 536 calories. That isn’t a minor discrepancy. It’s wildly inaccurate and defeats the entire purpose of scanning a product for convenient, reliable tracking. This isn’t an isolated concern, either. Too many entries are missing, and other entries contain nutritional information that is so far off that I have to correct it myself.
I understand that not every product will be in a database. I’ve never expected that. Manually adding an occasional missing item is reasonable. But when recognizable products return completely incorrect calorie counts, the burden shifts to the customer to verify and fix the app’s work. At that point, how much time and convenience is the app actually saving?
I contacted support and explained these issues. To their credit, the representative eventually acknowledged that incorrect user-submitted entries can make their way into the database and that improvements to data validation are needed. However, the suggested workaround was to disable Open Food Facts, potentially making it harder to find products in the first place. There was no immediate fix or clear timeline for meaningful improvements.
What concerns me most is that the response focused on explaining where the data comes from rather than resolving the experience customers are paying for. Whether the information originates with a manufacturer, a third-party database, or another user, MacroFactor is presenting it inside its app. Customers shouldn’t have to investigate every barcode result to determine whether it’s remotely accurate.
I’m not looking for perfection, and I’m certainly not expecting every food product ever made to be available. I am expecting basic reliability, accurate nutritional information, and a product that makes tracking easier rather than creating more work.
I can afford this subscription. That isn’t the issue. I’m an experienced consumer who can choose where to spend my money, and I expect value for it. I’m perfectly willing to pay for software that delivers on its promises, but I’m not willing to keep paying for an app that requires this much manual intervention while the solution remains a vague promise of future improvements.
I’ve been using MacroFactor since March, so this isn’t a snap judgment after a day or two. I’ve given it a fair chance, raised my concerns directly with support, and explained specific examples of what isn’t working. I appreciate that improvements may be planned, but customers are paying for the product as it exists today, not for what it might become eventually.
Ultimately, I regret spending the money on the annual subscription. The inaccurate food data, unreliable barcode results, and lack of an immediate resolution have undermined my confidence in the app. Unless the accuracy improves substantially, I will not be renewing.
MacroFactor may work well for some people, but based on my experience, I cannot recommend paying for a product that leaves so much of the actual work—and responsibility for accuracy—to the customer. I hope the company takes this feedback seriously, because customer loyalty is earned through a reliable product, not just explanations of why it falls short.
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Ccard9900
Unsafe Calorie Goals & Inaccurate Expenditure
The weight trend is far too slow to react to aggressive cuts and substantial bulks and will cause your expenditure to be wildly inaccurate. Strongly recommend a manual diet program rather than MacroFactor’s.
I tried to do a bulk and an aggressive cut using MacroFactor’s program and it failed. My bulk goal was 1.1lb per week, I followed the program strictly and I gained 2.6lb per week. The weight trend was so slow to react so it kept telling me to eat more calories than I should have for the bulk. Same with a cut I did later on which led to dangerous recommendations. I was cutting ~2lb per week and MacroFactor kept telling me to eat less down to 1500cal for a 15%bf 190lb male. I ultimately had to stop following the recommendation towards the end and followed a coach for my calorie count at 1700 and I ended up losing 2.4lb per week (higher than 2 because of how little I ate on MF diet). This weight trend needs to have other algorithm options that adjust more rapidly - forcing everyone one the app to follow very mellow cuts and bulks can be unsafe.
Additional issues:
- No web-based log exports, only by phone which is inconvenient
- Few updates compared to other health and fitness apps (a good active team to look at is Hevy)
- Poor ai macro analysis, using the same description to other AI’s like ChatGPT got far more accurate macros once I tallied them up manually
- Large amount of products have inaccurate macro counts (some have inaccurate serving size or per/g macros, a very common one is that the serving is automatically 100g or 240g for fluids when that is inaccurate) or names and there’s no way to report or adjust them
I tried to do a bulk and an aggressive cut using MacroFactor’s program and it failed. My bulk goal was 1.1lb per week, I followed the program strictly and I gained 2.6lb per week. The weight trend was so slow to react so it kept telling me to eat more calories than I should have for the bulk. Same with a cut I did later on which led to dangerous recommendations. I was cutting ~2lb per week and MacroFactor kept telling me to eat less down to 1500cal for a 15%bf 190lb male. I ultimately had to stop following the recommendation towards the end and followed a coach for my calorie count at 1700 and I ended up losing 2.4lb per week (higher than 2 because of how little I ate on MF diet). This weight trend needs to have other algorithm options that adjust more rapidly - forcing everyone one the app to follow very mellow cuts and bulks can be unsafe.
Additional issues:
- No web-based log exports, only by phone which is inconvenient
- Few updates compared to other health and fitness apps (a good active team to look at is Hevy)
- Poor ai macro analysis, using the same description to other AI’s like ChatGPT got far more accurate macros once I tallied them up manually
- Large amount of products have inaccurate macro counts (some have inaccurate serving size or per/g macros, a very common one is that the serving is automatically 100g or 240g for fluids when that is inaccurate) or names and there’s no way to report or adjust them
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GMGoogle family member
Amazing app
I’ve used this app for the past year and I’ve lost over 80 pounds it makes it quite easy
AAntlanz08
