Apple Watch対応希望
とてもお世話になっているアプリ。マクロファクターとの併用でしっかり結果が身体に現れている。ワークアウトの方も早急にApple Watchに対応してほしい。
Cardio
App seems good but there’s no option to focus on and prioritize cardio
Impressive
Easy to use
Great nutrition app, unacceptable workout app support
Ive used MacroFactor for years, and the nutrition app is excellent. That’s the only reason I’m still a customer.
The workout side has been a completely different experience. For more than a month, core functionality was broken for me. I couldn’t reliably save changes, save warm-up routines, or create a new program. I sent screen recordings, reinstalled the app, confirmed the issue persisted, followed up repeatedly, and even asked whether there was anything else I could provide to help them reproduce it.
The response was essentially the same every time: the ticket is with the developers and there is no update.
No workaround. No meaningful status update. No timeline. No proactive communication. No request for additional logs or information. No attempt to set expectations beyond saying bugs can take weeks or months.
What bothered me most was the support experience. I was eventually told that continuing to ask for updates would not speed up the developers or otherwise help my desired resolution. That completely misses the point of customer support. I was not asking support to write the code. I was asking for some level of ownership, communication, and help while a paid product was nearly unusable.
If a company knows a serious issue may take weeks or months to resolve, I would expect some proactive effort to retain and satisfy the affected customer. Instead, compensation or extended access was only mentioned after I became increasingly frustrated and raised the issue myself.
I ultimately gave up, cancelled the workout portion, and moved my training to another app.
The nutrition app is still good enough that I continue to use it, which says a lot about how strong that product is. But the workout app and the way this issue was handled have seriously damaged my confidence in MacroFactor as a whole.
If you are considering the workout app specifically, understand that if you hit a serious bug, you may be waiting a very long time with little more than “the developers have your ticket.”
The workout side has been a completely different experience. For more than a month, core functionality was broken for me. I couldn’t reliably save changes, save warm-up routines, or create a new program. I sent screen recordings, reinstalled the app, confirmed the issue persisted, followed up repeatedly, and even asked whether there was anything else I could provide to help them reproduce it.
The response was essentially the same every time: the ticket is with the developers and there is no update.
No workaround. No meaningful status update. No timeline. No proactive communication. No request for additional logs or information. No attempt to set expectations beyond saying bugs can take weeks or months.
What bothered me most was the support experience. I was eventually told that continuing to ask for updates would not speed up the developers or otherwise help my desired resolution. That completely misses the point of customer support. I was not asking support to write the code. I was asking for some level of ownership, communication, and help while a paid product was nearly unusable.
If a company knows a serious issue may take weeks or months to resolve, I would expect some proactive effort to retain and satisfy the affected customer. Instead, compensation or extended access was only mentioned after I became increasingly frustrated and raised the issue myself.
I ultimately gave up, cancelled the workout portion, and moved my training to another app.
The nutrition app is still good enough that I continue to use it, which says a lot about how strong that product is. But the workout app and the way this issue was handled have seriously damaged my confidence in MacroFactor as a whole.
If you are considering the workout app specifically, understand that if you hit a serious bug, you may be waiting a very long time with little more than “the developers have your ticket.”
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10/10
Where has this app been all my life? lol
