Review
Great app to use always convenient for transferring money. Thanks for having a great app for employees to have access to our accounts.
SCAMMERS PLEASE AVOID THE HASSLE
I would not recommend Exceed/Money Network based on my personal experience.
My funds have been held, and despite contacting customer service more than 50 times, the issue still has not been resolved. I was repeatedly told that my address needed to be verified. I submitted the requested documentation numerous times, and each submission generated a confirmation email showing it was received. However, I continued to be told that my documents had not been received, leaving me stuck in the same cycle with no resolution.
As a result, I have been unable to access my own money and have had to rely on others for financial help while waiting for this issue to be resolved. It has been an incredibly stressful and frustrating experience.
I understand that companies must have security measures in place to protect customers, but there also needs to be an efficient process for resolving legitimate verification issues. My experience has been the opposite.
If you're considering using Exceed/Money Network for your paycheck or direct deposit, I encourage you to carefully research other customers' experiences before making your decision. I sincerely hope no one else has to go through what I've experienced.
My funds have been held, and despite contacting customer service more than 50 times, the issue still has not been resolved. I was repeatedly told that my address needed to be verified. I submitted the requested documentation numerous times, and each submission generated a confirmation email showing it was received. However, I continued to be told that my documents had not been received, leaving me stuck in the same cycle with no resolution.
As a result, I have been unable to access my own money and have had to rely on others for financial help while waiting for this issue to be resolved. It has been an incredibly stressful and frustrating experience.
I understand that companies must have security measures in place to protect customers, but there also needs to be an efficient process for resolving legitimate verification issues. My experience has been the opposite.
If you're considering using Exceed/Money Network for your paycheck or direct deposit, I encourage you to carefully research other customers' experiences before making your decision. I sincerely hope no one else has to go through what I've experienced.
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Frozen ad
The ad about "the save 3¢ on gas", pops up by itself and no way to remove it, no choice, doesn't close with time and I don't care at all about that promotion. I closed the app and opened it and it pops up again. Now what?
Worst app
This bank has done nothing but go down hill since 2021. I’ve used you all for over a decade and it has become so bad lately I’m switching banks. No one even cares to answer my concerns.
Good card
I have had this card now for 15 years and have never had a problem with it. I enjoy the fact that I can get some of my paycheck on it 2 days before my actual payday.
I love EXCEED’S
The best money app ever!
Every couple months
It was working fine until this new update! Now it force closes on sign in. FIX THIS!!!!
Needs to be worked on
Can’t get quick balances even though have it set up, very hard to sign in to, not a good app!
Trash quick short view
Horrible app so glitchy
Not helpful. At all
I’ve had my money stolen from this bank so many times and every time I try to get help with it they say something like “oh this doesn’t match this” and I’m like, yes it does you just told me my balance and I told you the last purchase and now you can’t help me anymore. I tried calling this morning for help cause someone took 108 from my account but because I have a new number and email they can’t help me. This bank isn’t helpful and if you can use another one, I WOULD!!!!
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Don’t use this app if you leave the job that advised it to you
Constantly having to call to unlock my card, and when you do call they can’t do anything for 2 days straight. this app doesn’t care if you need the money, but it sure does care if you get another job like it’s any of their business. Forgot to say you can’t unlock it either until your “account gets looked at” it’s stupid really and you spend a lil more than 200 dollars you have to wait two days again. There are so many hoops I have to jump through just to use the card
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worst app ever
when you call customer service they hang up on you you can never get anything done all they do is offer to cancel your card for any problem
App always has issues
App has issues constantly and when you call Money Network , they say the app is working fine. Unable to sign in to the app or online, reset password multiple times and it never gets past the sign in screen. I have called three times to get this issue fixed and now I am being told to try signing in on a laptop. How about they fix the website and the app, since apparently I’m not the only one having issues according to these reviews.
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App always has issues
App has issues constantly and when you call Money Network , they say the app is working fine.
DO BETTER
just update it , this app lags bad . sometimes it’s hard to even sign in .
Good
Still have to be fix, can you guys put ivents guys not losing
Exceed app
The excess app doesn’t work specially when you want to transfer money to another bank.The face reconigtion doesn’t work
Always an issue
Frustrating
App has started trying to require security questions
App has started trying to require you to use security questions
Trash app
The app itself it trash seems to completely make me change my password very often and always has issues when I log in using face id or even my password
