Amazing
Response from developer
Thank you for coming back to update your review, and for the kind words about our support team. We are so glad the Timer is working for you again, and that you are enjoying having it back on the bottom ribbon. Here is to many more evenings with Expand.
Help
Response from developer
Thank you for letting us know, and we are sorry for the frustration. The subscription screen should let you confirm your plan, and we would like to get you set up. Please write to support@monroeinstitute.org with your device model and the version shown at the bottom of My Profile, and our team will get you taken care of. We have also passed your note about finding support inside the app on to our team.
Will explore this App curiously
Response from developer
Thank you for writing, and for your patience through a rough start. The password problem you hit on manual registration has now been fixed: version 2.2.0, released on 4 September, accepts passwords containing any special character. Thank you for flagging it, because reports like yours are what got it identified. Your kind words about the support team have been passed on to them. If anything else gets in your way, please write to support@monroeinstitute.org and our team will pick it up directly.
Great App, but Frequent Timer Glitch
Response from developer
Thank you for this, and for the detail on what the timer is doing. The good news is that this has now been fixed. An update released on 17 September reloads the signal track before the timer starts, so it plays every time. It arrives on its own the next time you fully close and reopen the app, and My Profile will then show v2.2.0-ota.4 or later. If the timer still counts down without sound after that, please write to support@monroeinstitute.org with your device and the version shown, and our team will get you taken care of. Thank you very much for your patience.
Great app
Can you folks make a subscription that includes gateway?
Response from developer
Thank you, we are glad the app is working for you. Regarding the Gateway Voyage program, playback is now available through the app with the purchase of the program itself. Annual app subscribers will have access to the Intro and Chapter 1 so that they can get an understanding of the material before deciding to make the full program purchase. We hope this is helpful and thank you again for your review.
Constant glitches and crashes. False meditation feedback.
I also really hate the fact that all of the meditations have fake “reviews”. You can’t see any feedback, just the star rating, and they are all rated exactly the same: 4.5 stars. EVERY. SINGLE. ONE.
To Monroe: You all charge a ridiculous amount for everything you offer. How about making sure this works right, and let people submit HONEST FEEDBACK.
Response from developer
Thank you for setting this out so clearly, and we are sorry the app has been frustrating to use. Two of the problems you describe were fixed in version 2.2.0, released on 4 September: the crash when an event search returns no results, and not being able to play the same meditation twice in a row. You were on 2.1.1, so updating should resolve both of those. On the ratings, your point is a fair one and we have passed it to our product team. If anything is still not right after you update, please write to support@monroeinstitute.org and we will look at your account directly.
Will explore this App curiously
Response from developer
Thank you for writing, and we are sorry that setting up an account did not work. There was a problem affecting sign-in and account creation, and it has now been resolved. If you would please fully close the app, check for an update in the App Store, and then try again, it should go through. Thank you also for flagging the password requirements, which we have passed on for review. If it still will not let you create an account, please write to support@monroeinstitute.org and our team will set it up with you directly.
Switching to Gaia. Expensive app to not be working so frequently. Customer service is non existent.
Response from developer
Thank you for taking the time to write this, and we are sorry the app has been unreliable for you. If you write to support@monroeinstitute.org and mention the name "Honest Review" so we can match it to this, our team will pick it up and prioritize it. We will get you back up and running with your daily meditations, and we appreciate your patience.
Fixed
Edit the new update is supper buggy doesn’t play timer mode doesn’t play differnt meditations i pay for the premium I expect this to be fixed
Great meditations but the talking can be too much
The app prompts me to turn on notifications every single time I open it. This is aggravating! I don’t want notifications. There needs to be a “don’t remind me again” button.
The new update makes it harder to get to your favorites (now at the very bottom when it used to be a heart at the top) and timer (which used to be an icon and was an easy tap). These updates force you to scroll through their courses which are extra to pay for, so it feels more like an ad. I don’t appreciate this.
Response from developer
Thank you for taking the time to write all of this out, it is genuinely useful. The good news on the timer is that it was not removed, it has moved to the Explore tab under Timer Soundscapes. Your point about the timer and favorites being harder to reach is a fair one and we have passed it on, along with your note on the amount of narration in some of the sessions. The notification prompt appearing every time you open the app has now been fixed. Thank you for staying with the app and for telling us what would make it better.
Asking for a favour
Many thanks
Response from developer
Thank you, and we are glad the app has a place in your practice. Playing without a connection is one of the most requested things we hear, and we have passed your note on to our development team for review. Thank you for taking the time to ask.
Manipulative design
Now it forces a pop up EVERYTIME you open it nudging you to turn on notifications. It does this to wear you down psychologically, slightly annoying you each time you open it until you comply to make the pop up stop.
This is called a dark pattern design in the app world. There’s another dark pattern that now forces you to see an ad to buy their 500 dollar course Everytime you open it.
The former design was simple and easy to navigate and meditation signals could be downloaded for offline use. No one asked for these changes and now it’s made me trust this company less, as it claims to be about consciousness expansion- more like bottom line expansion and manipulative app design to coerce people into spending more money on something you can find elsewhere. Disappointed in the intent with this once trusted company.
App bug
Buggy!
Bring it back, please.
Response from developer
Thank you for your feedback, and for the kind words about the app. The good news is that the timer was not removed, but it was moved. You will find it under the Explore tab, in Timer Soundscapes. We have passed your comments on to our development team for review. Your feedback is greatly appreciated.
It works
Response from developer
Thank you, and welcome to the journey. We are so glad Expand is resonating for you, and here is to many more explorations ahead. 🙏
Timer
It would be nice to be able to use this feature offline. I don’t really see why we shouldn’t be able to.
Also, it took me weeks to discover this feature, as the tab sometimes takes you to the notifications page erroneously.
