Amazing
Amazing bank
Good app
It was as easy as other developed countries to use this app.
Thanks for the good service Miss Samar Ali
Thanks for the good service Miss Samar Ali
Not Showing Payments
When you make payment to your credit card, it is impossible to see the remaining outstanding balance until next month. Stone age technology.
transfer
fast services
FAB mobile App
Love this FAB Mobil App it’s seamless in design quick and simple
FAB for everyone ordinary
I love using this bank as it gives you easy of banking experience sitting anywhere in the world,with few clicks.
Impossible to contact
Automated chat automated phone no humans working for the entire bank it seems
Bad engineered and bad design.
You can literally have no idea how to use the app. It’s completely overloaded and with ads in it. I’ll leave.
SO EASY TO TRANSFER
Excellent App.
Service Letters Don’t Download & Chat Client
Issued 4 service letters and each time I had to go collect from the branch. 3 of these Ietters just did not download; I clicked and I get a blank page. One time, the letter was available in the branch but did not appear as ready in the app.
The chat client is useless as a service client. There’s no intelligence in it whatsoever. It is simply a tree list.
The chat client is useless as a service client. There’s no intelligence in it whatsoever. It is simply a tree list.
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User interface
Can we use simply, no more airline switches model difficulty
Banking/ Sending
Fast and easy banking
Stolen my money
Don’t open accounts
User Friendly
User friendly and easy to use
Maternity clothes
Very easy.
Useless customer service
had a very bad experience with the customer service team and the way that my inquiry and problem solving were handled. I was not expected to go through such a complicated process and it was so frustrating. I had been trying for several days to get my issue sorted out unfortunately without any swift action or flexibility.. I am seriously disappointed and shocked with the process related to the end of service releasing procedures.
I hope that one of your respective top executives to look deeper into this kind of matters in order to avoid spoiling the good reputation that you respective bank has already earned through out the last couple of years.
Hoping that my case to be resolved immediately.
Thanks
I hope that one of your respective top executives to look deeper into this kind of matters in order to avoid spoiling the good reputation that you respective bank has already earned through out the last couple of years.
Hoping that my case to be resolved immediately.
Thanks
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Don’t open account
Please don’t open account in FAB they will loot you. Energy month they charge you 200 for low balance. I completely paid the amount and close my account 2 times. But they won’t allow you to close the account. They will loot the money u save to feed your kids
Very Convenient and Reliable Banking App
I’m very happy with the FAB app. It is convenient, easy to use, and always up to date. FAB offers good banking services and excellent credit card options, and I would recommend the bank to others.
My only suggestion is to make the credit card approval process easier and more straightforward.
My only suggestion is to make the credit card approval process easier and more straightforward.
I had a very disappointing experience
I had a very disappointing experience with FAB. I joined a credit card cashback offer and completed all required spending for 3 months.
After contacting customer service, they reviewed my transactions and clearly confirmed that I am eligible for the cashback. However, the cashback was never credited to my account.
What is worse, when I tried to raise a complaint, the bank completely refused to open a case or provide me with a complaint number, which is unacceptable and prevents proper follow-up.
I have already attached my bank statements as proof and escalated the issue externally.
This kind of service and lack of transparency is very frustrating. I expected better from a bank like FAB.
After contacting customer service, they reviewed my transactions and clearly confirmed that I am eligible for the cashback. However, the cashback was never credited to my account.
What is worse, when I tried to raise a complaint, the bank completely refused to open a case or provide me with a complaint number, which is unacceptable and prevents proper follow-up.
I have already attached my bank statements as proof and escalated the issue externally.
This kind of service and lack of transparency is very frustrating. I expected better from a bank like FAB.
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