Service Letters Don’t Download & Chat Client
Issued 4 service letters and each time I had to go collect from the branch. 3 of these Ietters just did not download; I clicked and I get a blank page. One time, the letter was available in the branch but did not appear as ready in the app.
The chat client is useless as a service client. There’s no intelligence in it whatsoever. It is simply a tree list.
The chat client is useless as a service client. There’s no intelligence in it whatsoever. It is simply a tree list.
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Banking/ Sending
Fast and easy banking
Maternity clothes
Very easy.
App has gotten slow
When trying to access app, it has started to lag on the screen before it gets to login.
It also gets slow and looses internet connection when trying to do activities in the app. This has been happening for over a month now.
I even installed and reinstalled the app.
It also gets slow and looses internet connection when trying to do activities in the app. This has been happening for over a month now.
I even installed and reinstalled the app.
Response from developer
Dear Customer, thank you for taking the time to share your feedback. We'll share your concerns with the relevant team.
Fast
Easy fast innovative
A good choice
Fast, simple and easy Banking services
Hamad
Very easy have all the bank activity needed and secure
قسم الشكاوى
لضرورة التواصل معي بخصوص الحظر على حسابي ولمعرفة أسباب الحضر وكيفية فتح الحظر
Cannot apply for supplementary (.)
The app doesn’t have option to apply for family supplementary!!!!!!!!!!!!!!!!!!!
One Star not deserving
One Star not deserving
Fast
Excellent
Limited info and very frequent updates
The I Save account never shows what rate of interest I am getting. Looks like it’s deliberately opaque. And I get a feeling I have to update the App whenever I open the App, which is really annoying since it will always take time to get the simplest things done.
عمل جيد التطبيق ممتاز
التطبيق والخدمةًممتازة شكرا لكم
Old fashioned app lacks connectivity
No help chat with live agent, messaging system is not thorough or accurate (they claim to have resolved problems before beginning to address them), contact is only by telephone (not great when travelling), estatements are only available in pdf format which is not helpful for accounting. And the app is terrible on desktop, manageable only on phone.
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Response from developer
Dear Customer, thank you for reaching out. Your feedback has been noted and will be shared with the relevant teams. We'd like the opportunity to help resolve your concerns. Kindly write to us using the ‘Email us’ option under ‘Help & Support’ in the app. This will help us understand your situation better and provide you with relevant solutions.
App Access
It requires me to use OTP codes and EMAIL codes to log in each time.
Poor functionality and customer support
Critical functions not working and not resolved
Thanks
Thanks
Worst Call System Ever
Extremely Frustrating Experience with FAB
I’m currently outside the UAE and have spent hundreds of dirhams on international calls trying to reach their customer service. Their automated call system is the worst I’ve ever dealt with—completely useless.
I have money on hold in my account for no reason, and despite hours of trying, I get no help. The bank app doesn’t even let you block your credit cards without ordering a replacement or calling customer service—again, impossible to reach from abroad.
Dealing with this bank has been unnecessarily difficult and stressful. Not recommended.
I would recommend other banks to use
I’m currently outside the UAE and have spent hundreds of dirhams on international calls trying to reach their customer service. Their automated call system is the worst I’ve ever dealt with—completely useless.
I have money on hold in my account for no reason, and despite hours of trying, I get no help. The bank app doesn’t even let you block your credit cards without ordering a replacement or calling customer service—again, impossible to reach from abroad.
Dealing with this bank has been unnecessarily difficult and stressful. Not recommended.
I would recommend other banks to use
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Too many updates in short period
This is the 5th update in 1 week!
Transfer limits not functioning properly
Whatever size transfer you make, the app tells you that you’ve reached your limit and can’t make another one.
App Update fails.
Right after the app tells me to upgrade, I tried upgrading via the App store and the app freezes. App is currently NOT working.
I will have to visit the branch.
I will have to visit the branch.
