Decent food Hard to Cancel
Really disappointing. I used to think this was a great service, but trying to cancel has been a nightmare. The cancellation links in both the app and website go to an error page, and the 800 number hangs up. That leaves customers stuck with no working way to cancel. This is not a glitch as it has been this way for more that a week. Making cancellation this hard feels unacceptable. I finally was able to cancel by using the chat function. Well maybe because I have to wait 24 hours for the confirmation email.
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Nice icon
But that’s it. Couldn’t log in. Doesn’t accept changes. The chat is self serving, and other than taking your order it’s like the waiter who gets lost after doing so. The only thing that did work was it took my money and delivered food.
Payment
I can't download this app, and it took $58.00 from me.
Bad service
El servicio al cliente es basura , nunca te dan un verdadera solución 👎👎👎👎
Glitchy App
Using the chat sucks, keeps resetting and you keep getting a new agent. Reactivated an old account using the app and placed the order with all new info — they still shipped the food to an address from 7 years ago. Blamed me for not updating the address but there is no way to without talking to customer service first. Then they send me to a page for default payments that still doesn’t have an address. None of their emails confirm the delivery address to catch the issue ahead of time and again they blame the customer for not catching it sooner. Food quality aside, because they sent the food someplace else, I have ZERO trust they can get anything right at this point
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