Hard to unsubscribe
Hate how it’s so hard to unsubscribe. Wasted half an hour trying to figure out how to cancel. The cancel link went to a broken page. Very frustrating. Food is good, but app sucks. Want a setting that allows me to default to skipping all the time.
Incredible dinners & delivery!
5 stars! I wasn’t expecting such a delicious, balanced dinner and it’s delivered weekly in a great way- as if my safe, fresh entrees on frozen packaging had its own chauffeur! Thanks and look forward to learning more after these weeks.
Issue changing box size and meals
I change my box size to 4 and it autopopulates the absolute worst selections. I clear the box and it asks me to select 5. Ive been doing this over and over. Im either going to have to skip or take whatever random selections they want or pat for 5 meals. Such a waste of time and such an annoyance when the damn app wont work. Dont even get me started on the hellish delivery. Every week is chaos.
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YOU WILL NEVER BE ABLE TO GET AWAY
If I could rate lower than 1 star, I would. This meal service doesn’t even have the worst food, but it is grossly over priced for the quality that it provides and the company harasses you like a psychotic ex partner. I was suckered in with a discount coupon, but after a few weeks of use realized that it was not using the coupon code I had entered and was charging me full price. After canceling my subscription because of this, which is designed to be difficult, I continued getting shipments of meals that I did not pick, some of them in damaged packaging (only the inner boxes, not something damaged by mail carriers) and charged full price. After finally calling the company to stop getting charged and stop getting meals, I have continued to get harassed with emails and physical mail letters from this company along with all of their associated companies (such as hello fresh) begging me to come back despite calling customer service to be removed from the mailing list. Signing up for this is a terrible idea, because when you want to leave, they won’t let you.
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Customer service
My first box came missing items I payed for I got credits and was told I could use them towards my next box. Then don’t use my credits and are trying to charge me the full amount.
