Works great!
I don’t know what all the fuss is about. I downloaded app, created a log in, linked a bank account and paid my premium within 10 minutes. Everything worked fine and I am able to view the details of my policy and be able too show proof of insurance.
App is trash
Stays logging me out. Enter password it’s incorrect try to reset it says can’t create a new account at this time get verified through customer service. Try to log in and it glitched and takes you right back to the log in screen. Facial recognition works but says “expired session log back in” and then it’s the whole process over again. So thankful it only ever Happens when I’m trying to lag the bill and not when I’m broke down on the side of the road.
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Not available when needed
My wife was in a terrible accident this morning and luckily she was unharmed. I tried to access the app and it just kept me in a login loop. Never loaded any info on policy. Went to the website to get access that way and same thing, login loop.
Had to use google to find the phone number to call claims.
I guess the app is great when you don’t need it.
Had to use google to find the phone number to call claims.
I guess the app is great when you don’t need it.
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Absolutely Garbage
Been with the insurance company for a couple years and it NEVER acts right. Always loading forever, glitching me back to the sign in page, not letting me load in, some pages don't work, facial recognition recognizes me but still doesn't log me in. You would think it would NOT be this hard to pay a bill and give away money. Even the website glitches. The only page that works correctly is when it tells you that you entered the wrong log in info. Unacceptable
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HORRIBLE SCAM
The app never works always sends you back to the beginning you pay all of this money and can’t even get a tow truck when needed without constantly having to go through a person during work hours.
HORRIBLEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEWEEEEEEEEE‼️‼️‼️‼️‼️‼️
HORRIBLEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEWEEEEEEEEE‼️‼️‼️‼️‼️‼️
Terrible app
Never opens. Been this way forever. I bet State Farm’s app opens every time.
Sad
I can’t ever see my policy information, nor can I update my information like my address. I was trying to do so on the website, was told to download the app and then it proceeds to have even less information or functions.
Lost Drivedown info
Opened the app today to find that all Drivedown info had been deleted and I had to initiate sign up again.
Luckily my Rewards still remains.
Luckily my Rewards still remains.
Response from developer
We're sorry you had a bad experience with MobileAgent. It's great that you still have your reward, but we'd like to look into it further to see what happened. If you wouldn't mind sharing some additional information with us, please reach out to us at mobileagentsupport@sfbcic.com or (866) 276-7322.
Horrible for actually paying bill
I have had the apps for months but I’ve only been able to pay my bill TWICE I always have to call the office when I’d rather pay online cause, paying online is always more convenient
Extremely buggy
This app version is always either glitching, under maintenance, freezes, doesn’t let me sign in, or ALWAYS has some kind of issues every single time I use it to pay my bills or even just to view my coverage. To whoever made this app, please improve the quality or something because it’s an inconvenience to your customers and makes them wanna switch insurances. Sorry to sound harsh but I’ve been with this insurance for over 5 years now
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😭😭😭
I can’t even get past the login because I can’t select my state!!! Why can’t I scroll down on the app? I even opened it in a browser and it wouldn’t work.
Never works
Hope you’re never in a situation where you quickly need to access policy information — because this steaming pile of garbage never works.
Terrible app
Literally useless. Try to make a payment via the app. Nope. Freezes in processing. Go to website, same problem. Can’t view documents in the app. There is no reason you should have to constantly call customer service when you want to do business on the app. If it’s not intended to work, take it down and eliminate it.
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Not me
I did not leave a review, so I deleted it.
No access to policy information
This is the 3rd or fourth time I’ve tried to access my account and cannot due to some internal issue with either the app or the website itself.
Needed to show proof of up to date ID card and couldn’t access it.
Not very reliable.
Needed to show proof of up to date ID card and couldn’t access it.
Not very reliable.
Works to show proof of Insurance
My experience with Farm Bureau MS for several years now is good, and has always been. Their app (and website) is garbage though. This app works to show you very limited info about your policies, and to provide proof of insurance if pulled over. That’s about it. It does not actually allow you to file an insurance claim though, you will have to call them for that.
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horrible
can’t even log in, and when you do it just kicks you out
Please fix it
This was once a great App but after an update, I can no longer login. I’ve tried everything. After logging in, I get an information screen, fill it out and get a message that a user already exists. With the premiums I pay, is a functioning App too much to ask?
ZERO Stars
I have change my password every time I use the app. Most of the time it will say “unable to finish completing account” (or something similar). I’ve had to call to get something reset, & they literally just click something to fix it. Now I keep getting emails saying I need to review documents but then I can’t even get logged in to view them. I’ve reset the password AGAIN, but now it takes me to a page asking me to click agree to terms. When I click that it takes me right back to the login screen. It’s basically useless.
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Please add statements to the app
I downloaded the app because I just signed up for paperless billing. However, I detest checking email. I thought the app would allow me to view statements and hopefully member benefits. So far, I don’t see either. (I don’t use drive time based
on other reviews about it as well as our family’s so-so experience with 360. It lies, too. But of course, if a decent solution were added that didn’t lie, we would be interested.)
on other reviews about it as well as our family’s so-so experience with 360. It lies, too. But of course, if a decent solution were added that didn’t lie, we would be interested.)
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