Farm Bureau MobileAgent User Reviews

Name: Farm Bureau MobileAgent
Rating: 1.78571 (14 reviews)

Farm Bureau MobileAgent

Southern Farm Bureau Casualty Insurance Company

💰 Finance

Top reviews

Most Recent Highest Rated Lowest Rated

App is trash

Stays logging me out. Enter password it’s incorrect try to reset it says can’t create a new account at this time get verified through customer service. Try to log in and it glitched and takes you right back to the log in screen. Facial recognition works but says “expired session log back in” and then it’s the whole process over again. So thankful it only ever Happens when I’m trying to lag the bill and not when I’m broke down on the side of the road.

KaylaMB0304

2 months ago

Not available when needed

My wife was in a terrible accident this morning and luckily she was unharmed. I tried to access the app and it just kept me in a login loop. Never loaded any info on policy. Went to the website to get access that way and same thing, login loop.
Had to use google to find the phone number to call claims.
I guess the app is great when you don’t need it.

Banditcar

5 months ago

Response from developer

We're sorry you had a bad experience with MobileAgent. It's great that you still have your reward, but we'd like to look into it further to see what happened. If you wouldn't mind sharing some additional information with us, please reach out to us at mobileagentsupport@sfbcic.com or (866) 276-7322.

Absolutely Garbage

Been with the insurance company for a couple years and it NEVER acts right. Always loading forever, glitching me back to the sign in page, not letting me load in, some pages don't work, facial recognition recognizes me but still doesn't log me in. You would think it would NOT be this hard to pay a bill and give away money. Even the website glitches. The only page that works correctly is when it tells you that you entered the wrong log in info. Unacceptable

Don't have a doggone nickname

5 months ago

HORRIBLE SCAM

The app never works always sends you back to the beginning you pay all of this money and can’t even get a tow truck when needed without constantly having to go through a person during work hours.
HORRIBLEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEWEEEEEEEEE‼️‼️‼️‼️‼️‼️

Chaospolk2

6 months ago

Terrible app

Never opens. Been this way forever. I bet State Farm’s app opens every time.

Lynnville306

6 months ago

Sad

I can’t ever see my policy information, nor can I update my information like my address. I was trying to do so on the website, was told to download the app and then it proceeds to have even less information or functions.

Kingflamme

6 months ago

Lost Drivedown info

Opened the app today to find that all Drivedown info had been deleted and I had to initiate sign up again.
Luckily my Rewards still remains.

Banditcar

7 months ago

Response from developer

Horrible for actually paying bill

I have had the apps for months but I’ve only been able to pay my bill TWICE I always have to call the office when I’d rather pay online cause, paying online is always more convenient

Hayden_msu

10 months ago

Extremely buggy

This app version is always either glitching, under maintenance, freezes, doesn’t let me sign in, or ALWAYS has some kind of issues every single time I use it to pay my bills or even just to view my coverage. To whoever made this app, please improve the quality or something because it’s an inconvenience to your customers and makes them wanna switch insurances. Sorry to sound harsh but I’ve been with this insurance for over 5 years now

SRTaff

10 months ago

Response from developer

We’re sorry you’re having a bad experience with the MobileAgent app. We try to provide a good user experience, and it looks like we’ve fallen short. If you don’t mind providing us with some details of what is happening, we’ll run down the issue and get it fixed. Please reach out to our customer support staff at (866) 276-7322. We’ll resolve the issue as quickly as possible.

😭😭😭

I can’t even get past the login because I can’t select my state!!! Why can’t I scroll down on the app? I even opened it in a browser and it wouldn’t work.

Amberroo22

10 months ago

Never works

Hope you’re never in a situation where you quickly need to access policy information — because this steaming pile of garbage never works.

DEShelby

a year ago

Terrible app

Literally useless. Try to make a payment via the app. Nope. Freezes in processing. Go to website, same problem. Can’t view documents in the app. There is no reason you should have to constantly call customer service when you want to do business on the app. If it’s not intended to work, take it down and eliminate it.

Sqwalsh

a year ago

Not me

I did not leave a review, so I deleted it.

Mepamela

a year ago

No access to policy information

This is the 3rd or fourth time I’ve tried to access my account and cannot due to some internal issue with either the app or the website itself.
Needed to show proof of up to date ID card and couldn’t access it.
Not very reliable.

Banditcar

a year ago

Works to show proof of Insurance

My experience with Farm Bureau MS for several years now is good, and has always been. Their app (and website) is garbage though. This app works to show you very limited info about your policies, and to provide proof of insurance if pulled over. That’s about it. It does not actually allow you to file an insurance claim though, you will have to call them for that.

Mandy8419

a year ago

Response from developer

We’re sorry you’re having a bad experience with the MobileAgent app. To file a claim, please tap the "Report a Claim" tab. We strive to provide the best user experience possible. We've made some recent updates that we think you'll like. Please uninstall and reinstall the MobileAgent app. If you have any questions, please reach out to our customer support staff at (866) 276-7322.

horrible

can’t even log in, and when you do it just kicks you out

Bocimlt

a year ago

Please fix it

This was once a great App but after an update, I can no longer login. I’ve tried everything. After logging in, I get an information screen, fill it out and get a message that a user already exists. With the premiums I pay, is a functioning App too much to ask?

Mississippi Bill

a year ago

ZERO Stars

I have change my password every time I use the app. Most of the time it will say “unable to finish completing account” (or something similar). I’ve had to call to get something reset, & they literally just click something to fix it. Now I keep getting emails saying I need to review documents but then I can’t even get logged in to view them. I’ve reset the password AGAIN, but now it takes me to a page asking me to click agree to terms. When I click that it takes me right back to the login screen. It’s basically useless.

Missy100811

a year ago

Response from developer

Please reach out to our customer support staff at (866) 276-7322. We’ll resolve the issue as quickly as possible.

Please add statements to the app

I downloaded the app because I just signed up for paperless billing. However, I detest checking email. I thought the app would allow me to view statements and hopefully member benefits. So far, I don’t see either. (I don’t use drive time based
on other reviews about it as well as our family’s so-so experience with 360. It lies, too. But of course, if a decent solution were added that didn’t lie, we would be interested.)

Bookwormz66

a year ago

Response from developer

We’re sorry you’re having a bad experience with the MobileAgent app. We strive to provide the best user experience possible. We've made some recent updates that we think you'll like. Please uninstall and reinstall the MobileAgent app. If you have any questions, please reach out to our customer support staff at (866) 276-7322.

3.1 update is terrible

Lost so many useable features that were great in Routely. I’m lucky if the new app even allows me
To login. I tried to view it this morning and biometrics failed as well as regular login.
App is way too sensitive as I’ll get dinged for distracted driving while I’m parked at work getting out of my car. Super slow to register “trips” as well. I went to check a recent trip and it only showed the one from 10 hours previous.
Time to update the update for these supposed bug fixes that now have bugs of their own.

Banditcar

a year ago