App just redirects to website
App just redirects to website. What’s the point of having mobile app?
Navigation
Showing me what part of my profile isn’t complete is not clear. Extremely frustrating.
Easy to use
Easy to use, integrates well with our corporate travel program. No issues. Love the new AI functionality.
Crashes instantly, can not log in, session time-out all the time…
Poor
Crude and clumsy
No forwarding, no automatic entry of hotels and no logical defaults in data entry
Very poor
Not user friendly or responsive
Navigation
Showing me what part of my profile isn’t complete is not clear. Extremely frustrating.
Response from developer
Thank you for your feedback. We’re sorry to hear that the navigation and profile completion process was frustrating. We’d like to make sure you have the support you need, and we’re also interested in understanding which parts were difficult to identify. If you’re still experiencing issues with your profile update, our team would be happy to help. Please contact us through the FCM Platform Help Center so we can assist you directly and resolve this as quickly as possible.
Limited functionality
Limited functionality. Cannot authorize as a manager via app.
Very poor
Not user friendly or responsive
Horrible
Terrible service, terrible app, terrible customer service
User experience
Useless app
Sleek new interface
The new UI is really nice and easy to find what I need on the go
The best app for business travel
This is the app I use for business travel (and even personal). All in the same place plus access to the agents when needed.
I like it!
Easy to use. Definitely a great improvement
Extremely Disappointed
I was hopeful today when I opened the app and saw a refresh that let me book inside the app. FCMs greatest downfall has always been that it opens a web app on your browser. It’s extremely hard to use on mobile and always glitches, and Kia flat out refuses to work. But with the new update I was so happy that they fixed it. NOPE. It just launches the web app inside the application now. Somehow the made it even worse. Now it’s even more frustrating and annoying to use. I just tried to search for hotels and I had to reload the application 5 times. Still never worked and now I have to force it to open up the web app as it used to, in order to have a chance at booking something. FCM needs to get a new developer their software makes me in 2025, want to call a number and book just so that I don’t have to deal with it.
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Much improved!
The app has come on leaps and bounds over the past few months! Such a helpful companion to my travels!
US user
Works great!
Update is a huge improvement (still needs tweaks)
Majority of the display issues were fixed with the latest update finally. Booking was wayyyy easier. **there is still an issue with the list display/nonresponsive scrolling when initially choosing what hotel you want. You web developers are getting very close to figuring this thing out. Please just copy what Concur does.
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Not even close to their competition
This application is terrible. A majority of the time you can’t even work inside of the app and it opens you into a browser page. Coming from Concur it’s a nightmare. The developers need to actually look at other travel applications and learn how to build a functional application.
I miss Sam
The original app, Sam, was such a useful tool for traveling. Now you can't use this unless you're on a company trip.
