환불너무 불편하고 연락도 잘 안돼요
환불은 거의 안된다고 해서 티켁 환불같은게 있길래 신청했더니 바우처로 교환이 됐어요. 근데 바우처도 결국 환불한 전시 티켓만 구매할 수 있는 바우처라 너무 불편해요. 고객센터 연락처도 따로 없어서 이메일로 바우처사용과 환불문의 남겼는데 지금 3-4일이 지나도 연락이 없어요. 티켓 환불좀 해주세요
Confusing
I bought the ticket with the flex figure i changed the date of the ticket paid the extra turned out only the event ticket get carry over not the flex figure things.
Beware
App sometimes defaults to a date you didn’t select and you have to use a voucher system and pay extra fees to change the date of your tickets.
Ótimo
Maravilhoso
Response from developer
Obrigado pelo seu feedback! Ficamos felizes em saber que sua experiência foi maravilhosa. Esperamos continuar ajudando você a encontrar ótimos eventos e planos.
BEWARE OF REFUND SCAM
Issue is with how this platform “refunds” and provides “vouchers”. In case you need to cancel, rebook the same event on another date/time/ location or request a refund beware they will most likely give you a voucher for the same event and date that you can’t make it to and also charge you a $3.47 booking fee on your voucher transactions for rebooking the same event as well. This is a scamming practice vs other platforms where you can use your entire refund towards the same event if the base price has not changed. I will be very careful purchasing tickets from here moving forward. There is no other way to contact customer support except for email tickets and they just copy paste the same template replies.
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Customer Service Doesn't Exist Once They Have Your Money
I accidentally booked tomorrow's 9:00 am session instead of today's 10:00 am session for Mind Games at Broadway. I realised my mistake within hours and contacted Fever before either session had taken place.
I wasn't asking for a refund. I simply asked if they could move my booking to today's session, which still had plenty of tickets available.
Instead, I received a generic response quoting their terms and conditions and was told there was nothing they could do.
This mistake has now cost my family $170 during the school holidays, at a time when many families are already struggling with the cost of living. A genuine human error made less than 10 hours earlier has effectively resulted in us losing $170, despite there being no apparent reason they couldn't accommodate a simple booking change.
Policies exist for a reason, but so should common sense, compassion and good customer service. The complete lack of flexibility for such a straightforward request is incredibly disappointing.
If you're booking through Fever, triple-check every detail before you pay. If you make even the smallest mistake, don't expect any understanding or willingness to help.
I certainly won't be booking through Fever again.
I wasn't asking for a refund. I simply asked if they could move my booking to today's session, which still had plenty of tickets available.
Instead, I received a generic response quoting their terms and conditions and was told there was nothing they could do.
This mistake has now cost my family $170 during the school holidays, at a time when many families are already struggling with the cost of living. A genuine human error made less than 10 hours earlier has effectively resulted in us losing $170, despite there being no apparent reason they couldn't accommodate a simple booking change.
Policies exist for a reason, but so should common sense, compassion and good customer service. The complete lack of flexibility for such a straightforward request is incredibly disappointing.
If you're booking through Fever, triple-check every detail before you pay. If you make even the smallest mistake, don't expect any understanding or willingness to help.
I certainly won't be booking through Fever again.
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Response from developer
Hi! We're always willing to explore if there's an alternative solution that adapts to your needs. Please contact us at customer_satisfaction@feverup.com with your reference number (#21167508), so we can reassess your case. Thanks for your understanding.
Hard to Navigate Error System
I clicked on a link to book a Washington DC event through this ticketing platform and purchased tickets thinking they were for a Washington DC event, but when I got the confirmation and looked up the location again the event was in Baltimore, Maryland!? I immediately tried to request a refund (2 minutes after I purchased the tickets) but it would only allow me to get a voucher. I then submitted a ticket through their website about a refund, but it again told me I could only get a voucher for another event through them (none of which interested me or I could get to without spending money to travel to). I then called their support line where one of those horrible and very unhelpful AI robots frustrated me to no end before I managed to get ahold of George, who was very sweet and escalated my ticket because he didn’t have the authority to cancel the (still pending) transaction. Basically, I hate this app and will never use it again because of how frustrating any mistakes or errors are. If the slightest thing goes wrong getting it fixed appears to be the most convoluted thing ever. I know this is such a first world problem, but their system frustrated me more than any other ticketing platform I’ve dealt with before (including ticket master). George was nice though, and I feel bad he had to deal with the build up of my frustration from navigating their poorly built error system (it definitely seeped into my tone.) Basically, this platform is great until something goes wrong, and then all their online systems and AI make it super hard to get the actual help, because they’ve switched out human customer service for automated systems and those never make it easy to work around actual circumstances and are very annoying to talk to.
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Response from developer
Hi! We're always willing to explore if there's an alternative solution that adapts to your needs. Please contact us at customer_satisfaction@feverup.com with your reference number (#21165742), so we can reassess your case. Thanks for your understanding.
Dishonest scammy company
We arrived just 2 minutes late to an event because there were literally no signs at all to the very hidden entrance and they refused to let us in despite being in a very reasonable time window still. They refused to let us in or refund us the tickets. Will be reporting this to the FTC and filing a credit card dispute for sure. Buyer beware!
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Comprei se dificuldade
Bom
Response from developer
Obrigado pelo seu feedback! Ficamos felizes em saber que a compra foi boa e sem dificuldades. Esperamos continuar a oferecer uma experiência simples e prática.
T’y
Fever propose toujours des activités intéressantes
Really bad experience
Used the app to buy tickets for an event and it charged me twice. I tried to contact customer service and cancel it but didn’t get any help.
Annoying
Non stop popups
I downloaded to access tickets for one show one time and now my phone beeps, clicks and vibrates anytime anything ever happens that it feels is relevant for me in the city. Had to delete it because it felt like spam.
It was completely distracting.
I downloaded to access tickets for one show one time and now my phone beeps, clicks and vibrates anytime anything ever happens that it feels is relevant for me in the city. Had to delete it because it felt like spam.
It was completely distracting.
Worst experience
I bought tickets on this website 2 moths ago with cancellation but when I tried to cancel instead of refund, they offered me a voucher and now that I tried to use my voucher before the expiry date it didn’t work an they charge my credit card again for new tickets.
I feel that I just experienced a real fraud.
Really disappointed…
I feel that I just experienced a real fraud.
Really disappointed…
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Scam! Do not use!
If I could give a 0 star I absolutely would. I had tickets for the Harry Potter Exhibit and the day before I got sick, I contacted them and requested to change my ticket for another day and I got the run around, constant emails saying they’re looking into it. Then I called and spoke to someone who said she would help, told her what day would work for me and the “internal team” would email me. This morning I get a generic email saying their terms of service states no refunds or exchanges. Theres no way to speak to a supervisor. So I am just out of the $40. I guess they just want people to come to their events sick 🤷♀️ great customer care.
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Horrible experience with this app
I will never use this app again
Is this an event provider or a data farm?
This company has forced me to give them my email address, my mobile number AND I had to download the app to get my tickets!!!
Once on the app I can’t move without it trying to get my location or get notifications. It’s almost unusable!!!
If I wanted those things I would opt in, I don’t.
Can I download tickets off the website once bought - no!
Did I get them without downloading the app - NO!
Could I get the tickets without giving my email - no!
Can I get past providing my mobile number in the ticket purchase workflow without agreeing - No!
This is nothing but a data farm, this event better be worth it, I won’t be buying anything from this company again and deleting the app immediately after they have scanned my tickets at the event.
Once on the app I can’t move without it trying to get my location or get notifications. It’s almost unusable!!!
If I wanted those things I would opt in, I don’t.
Can I download tickets off the website once bought - no!
Did I get them without downloading the app - NO!
Could I get the tickets without giving my email - no!
Can I get past providing my mobile number in the ticket purchase workflow without agreeing - No!
This is nothing but a data farm, this event better be worth it, I won’t be buying anything from this company again and deleting the app immediately after they have scanned my tickets at the event.
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Doesn’t work
Can’t log in, just stuck in an endless loop of entering my email and putting in a verification code.
Bien mais…
Pas facile de trouver les réservations
Terrible for refunds
The idea of this is great but as soon as we had to cancel the plans (weeks ahead) we had TO PAY FOR A VOUCHER FOR OUR REFUND. Wtf. Just give me my money back. It let me reschedule easily but god forbid I wanted a refund. Even now finding the codes from this voucher is IMPOSSIBLE. The chat is not helpful. 120$ down the drain!
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Unbelievably Beautiful
this app helps you discover any kind of night life in any area and it’s a blast to get involved in those kinds of scenes
