App is great
The app is fantastic- probably one of the best banking apps out there. However, I had faced an issue where my account was frozen for over a year. I would say, during this time, Fi wasn’t very helpful with timely updates. However, I would still personally recommend it- simply for the beautiful app and a bunch of great features that come with the debit card. Kudos to the developers!
Show more
Poor app bank
Really worst experience in trying to update my registered mobile number from past 1 week still not happening now unable to transact also sent multiple mails still I’m not getting any responses
App needs more login options
Hi Team, can you guys add other login options like Email?? It’s hard to access the account with the phone number when you are abroad or sim is lost!!
Too much notification spam
This app doesn’t follow Apple’s guidelines. It doesn’t allow any customization on what notifications it can send.
Being a banking app, obviously some notifications are important so we can’t just turn them entirely off. But they take advantage of this and send at least 5 spam notifications everyday.
Apple Store guidelines require all apps that send notifications to provide a way to turn off marketing notifications. Fi has seemingly tried to mislead the App Review process by having a notifications section in the settings but it always says coming soon when clicked. It has said so for the last 2 years so they clearly don’t intend to ever add it.
I will probably move my money out and stop using them; don’t want to deal with such scummy marketing tactics.
Being a banking app, obviously some notifications are important so we can’t just turn them entirely off. But they take advantage of this and send at least 5 spam notifications everyday.
Apple Store guidelines require all apps that send notifications to provide a way to turn off marketing notifications. Fi has seemingly tried to mislead the App Review process by having a notifications section in the settings but it always says coming soon when clicked. It has said so for the last 2 years so they clearly don’t intend to ever add it.
I will probably move my money out and stop using them; don’t want to deal with such scummy marketing tactics.
Show more
Bank should get blocked by RBI
I had such a bad experience with fi money they freeze my account without any notice and all my money got blocked in account and now when i am trying to contact fi money customer care they don’t even forward my call to the agent and when i did chat help they don’t even have any idea that why did my account got freeze they only said that they will update me in some days but its been too much time now they literally don’t have informed me or even told me the reason for the freeze and not even released my money
Literally the worst bank to have an account in do not have account in this bank may the next victim will be you guys may your money also get stuck , and i am also going to complain on RBI mails
Literally the worst bank to have an account in do not have account in this bank may the next victim will be you guys may your money also get stuck , and i am also going to complain on RBI mails
Show more
Account Frozen for 15 Days – No Response from Support!
Extremely disappointing experience with Fi Money. My account has been frozen for 15 days, and despite sending multiple emails with all the documents they requested, I’ve received no response. I’m facing serious trouble because my salary is credited to this account, and I have no access to my own money.
I’ve done everything from my side followed all instructions, sent documents, and sent repeated follow ups but no one has gotten back to me. It’s unacceptable for a financial platform to leave customers stranded like this.
I’m writing this review in the hope that someone at Fi Money notices and finally unfreezes my account. This level of customer support is extremely frustrating and unprofessional.
I’ve done everything from my side followed all instructions, sent documents, and sent repeated follow ups but no one has gotten back to me. It’s unacceptable for a financial platform to leave customers stranded like this.
I’m writing this review in the hope that someone at Fi Money notices and finally unfreezes my account. This level of customer support is extremely frustrating and unprofessional.
Show more
Dont use this app
My first impression of this app was actually quite good. I had been using it as a secondary savings account and only for fixed deposits and recurring deposits — never for any payments. However, a few days back, one of my payments of ₹6000 got stuck, and that’s when I realised how terrible their customer support actually is.
You can’t reach them through calls. When you dial the number they provide, it simply asks you to contact them via chat. And the chat support is an absolute joke — every reply takes a minimum of 5 to 10 minutes. Just to explain your issue properly, you’ll need to spend at least an hour.
On top of that, your messages keep disappearing mid-conversation, and you’re left wondering whether your message was sent or not. This happens again and again. After 2 hours of this, you’ll be so frustrated and mentally drained that you’ll probably give up, just to save yourself the stress.
Overall, my experience has been disappointing. The app might seem good initially, but when it comes to actual customer support, it’s completely unreliable.
You can’t reach them through calls. When you dial the number they provide, it simply asks you to contact them via chat. And the chat support is an absolute joke — every reply takes a minimum of 5 to 10 minutes. Just to explain your issue properly, you’ll need to spend at least an hour.
On top of that, your messages keep disappearing mid-conversation, and you’re left wondering whether your message was sent or not. This happens again and again. After 2 hours of this, you’ll be so frustrated and mentally drained that you’ll probably give up, just to save yourself the stress.
Overall, my experience has been disappointing. The app might seem good initially, but when it comes to actual customer support, it’s completely unreliable.
Show more
Not Accurate & gets Error alot
My Acc balance is not accurate at all also there’s a problem when opening a zero balance acc. The problem occurs sometimes even when making a payment.
It asks me for my location every time I make a payment even a little as 1.
you need to squash the bugs and give an accurate acc balance
It says your federal bank savings account cannot be opened through fi
It asks me for my location every time I make a payment even a little as 1.
you need to squash the bugs and give an accurate acc balance
It says your federal bank savings account cannot be opened through fi
Show more
The worst customer service
This is the worst customer service I’ve ever experienced. No option to call the support staff. Only option is to chat with them which will take hours to get reply. Emailing them is completely useless, not once I received a reply an email. Takes ages to do a simple task in the app. Updated my kyc in the app and in the branch as well, still account is not functioning. The money stuck is there is stuck always. Cannot even send the money to your own bank account. Cannot order chequebook, debit card, and anything else. I would give zero rating but there isn’t such option.
Show more
The worst service
I have been using their services one by one and lately their treatment has changed. They have become worse, and I doubt they will survive like this for long. To all those reading this review do not invest in US stocks or mutual funds from this app, you will be stuck for ever and you might find it difficult to withdraw if they shutdown because of their poor service. Saving account can be closed at any time but investments are tied with this account and might create a problem. I hope they survive but looking at their service they might not survive for long. I wish I can file a case against them for mistreatment that o have been receiving since last few months. This is nothing short of a nightmare. Avoid banking with them. Their video kyc process is the biggest scam of all. And customer care agents are mere telephone operators with access to any info. They promise call backs and do not call. Today I called them 10 times and every time the call got disconnected, I think they are doing it intentionally. Once or twice I understand but 10 times is not a mistake.
Show more
Bad experience
I have been using this Fi account for more than two years. I initially opened it as a student and continued using it after starting my job. However, my account has been placed under a credit freeze due to a high number of transactions.
When I contacted customer care, they provided only two options: either close the account or keep it on credit freeze. My father is a government employee, and both my sister and I work as software professionals. We all pay taxes, yet Fi is restricting my transactions.
Additionally, I have an incoming credit expected in this account after three months, but due to the freeze, it won’t be processed. Now, I will have to go through a lengthy process to update my account details for the transaction.
When I contacted customer care, they provided only two options: either close the account or keep it on credit freeze. My father is a government employee, and both my sister and I work as software professionals. We all pay taxes, yet Fi is restricting my transactions.
Additionally, I have an incoming credit expected in this account after three months, but due to the freeze, it won’t be processed. Now, I will have to go through a lengthy process to update my account details for the transaction.
Show more
Money stuck
I invested a certain amount in fi jump, which had a lock in period of one year. The money and the interest that I’ve earned in this one year was supposed to be credited in my account on 25th of February. I have even tried to contact Sai customer care, but there is no option to call no option to chat, they only provide a email ID. I raise the ticket and it’s saying due to unforeseen circumstances, there is a delay in processing your request when you have to take the money, you take it on spot, but when you have to return our own money. We have to beg you and keep finding ways to contact your customer care. I am infinite plan user. I was planning to upgrade to prime, but I think I’ll withdraw all my investments through this app and invest somewhere else.
Show more
Disappointed :(
I’ve been using the Fi app since 2022, and it started as a zero-balance account with no minimum requirements. But over time, things changed for the worse. First, they introduced a minimum balance for transactions, which was frustrating. Then, when I faced an issue with a missing transaction, I contacted customer support, only to be told that Fi isn’t a standalone service and they had no access to my account details. They just gave me an email ID, and when I reached out, the only support option was chat—where the responses were rude and unhelpful.
To make things worse, in January 2025, they suddenly enforced a ₹2,000 minimum balance, so I maintained that. But then, in February, they increased it to ₹5,000, with a penalty of ₹200 per month if the balance falls below it! This constant change in rules and poor customer service is extremely disappointing. It feels like they lure users in with attractive features and later impose hidden conditions. Definitely not the smooth banking experience I signed up for!
To make things worse, in January 2025, they suddenly enforced a ₹2,000 minimum balance, so I maintained that. But then, in February, they increased it to ₹5,000, with a penalty of ₹200 per month if the balance falls below it! This constant change in rules and poor customer service is extremely disappointing. It feels like they lure users in with attractive features and later impose hidden conditions. Definitely not the smooth banking experience I signed up for!
Show more
NEVER DOWNLOAD THIS APP…..!!!!!!!
I had an absolutely terrible experience with this banking app. One day, after depositing my hard-earned work money, they froze my account without any prior notice or warning. When I tried to resolve the issue, I was forced to either email them or call their toll-free number, which took at least 30 minutes to connect.
A week later, they emailed me claiming I was involved in a cyber crime and that someone had filed a complaint against me at a police station in India. They provided no clarity or details about the alleged complaint. When I contacted my local cyber police, they informed me that the bank
does not have the authority to freeze an account without proper notice.
To make matters worse, I discovered hundreds of similar complaints against this bank on consumer court websites. Many people shared the same frustrating experience and had lost hope. After two months of continuous emails, my account was finally unfrozen only for the same issue to happen again two months later. This time, it took another month to resolve.
This app has caused me immense stress and inconvenience. I strongly advise everyone to avoid this bank and its app at all costs. There are far better and more reliable banking options out there.
A week later, they emailed me claiming I was involved in a cyber crime and that someone had filed a complaint against me at a police station in India. They provided no clarity or details about the alleged complaint. When I contacted my local cyber police, they informed me that the bank
does not have the authority to freeze an account without proper notice.
To make matters worse, I discovered hundreds of similar complaints against this bank on consumer court websites. Many people shared the same frustrating experience and had lost hope. After two months of continuous emails, my account was finally unfrozen only for the same issue to happen again two months later. This time, it took another month to resolve.
This app has caused me immense stress and inconvenience. I strongly advise everyone to avoid this bank and its app at all costs. There are far better and more reliable banking options out there.
Show more
Undisclosed charges
There are so many undisclosed charges. I got frustrated and threw the card but a year later again they charged me 2000 rupees and demanded I pay. On top of it they added 500 fee every month for non payment. When I demanded explanation for past undisclosed charges, there was no proper answer from customer support but I kept getting calls to pay for renu al and fines. I paid around 5k (only renewal and fines) and asked them to close the card 🙏🏻🙏🏻🙏🏻. I don’t want to use this ever again and I recommended everyone to not use it. Check the charges if you are using this credit card. They are taking advantage of people. And no proper customer support. Even they don’t know what the charges are. Not capable people.
Show more
Beware: Unreliable Service and Potential Scam
I opened a fixed deposit with them, but after a few months, they stopped crediting the interest into my account without any prior notification. I’ve tried reaching out to them via email but have received no response. This seems like a scam, and they could disappear with your money at any time. I strongly advise against using their services for salary deposits or any form of savings.
Show more
The Best of WORST support as an infinity customer!
As infinity customer, the priority support I received is the WORST. I don’t know if this was their best support ever and their definition of priority customer support.
I am not able to unfreeze my debit card and every time I get to chat with chat support, they just say it’s already escalated and in 24hrs you will get an update. I have followed them after 48hrs. They are again escalating it and tell to wait 24hrs. Each time you ask for it, the above lines repeat. And I have also requested them to know the procedure for closing account. Now they say the account has to be zero, I’m not getting whether they understand the issue. Without my card I’m not able to activate UPI or other transactions.
Don’t fall for eye washing features!
I am not able to unfreeze my debit card and every time I get to chat with chat support, they just say it’s already escalated and in 24hrs you will get an update. I have followed them after 48hrs. They are again escalating it and tell to wait 24hrs. Each time you ask for it, the above lines repeat. And I have also requested them to know the procedure for closing account. Now they say the account has to be zero, I’m not getting whether they understand the issue. Without my card I’m not able to activate UPI or other transactions.
Don’t fall for eye washing features!
Show more
Worst Customer Service
First of all app is glitchy, and the the customer service is poor and unreliable.
Best Banking App In Human History.
I can’t believe this kind of app is available in India, I don think we deserve this greatness and smooth flow of transactions. I am using this app since like 2-3 years dont use Phone pay, Paytm…Directly this for everyday payments. So easy and speed of light. THANKS TO THE DEVELOPERS & TEAM. I absolutely suggest this app to everyone just open account add funds and you’re in for a treat with so many offers.
DONT think my review is paid. If you know and using others apps you know the grind and hard times but I genuinely don’t remember when was the light time my ANY payment was stuck. Haha Again what a great banking application. Sooo user friendly !
DONT think my review is paid. If you know and using others apps you know the grind and hard times but I genuinely don’t remember when was the light time my ANY payment was stuck. Haha Again what a great banking application. Sooo user friendly !
Show more
Worst customer experience and something smells fishy
I have been using Fi on Infinite plan for almost a year now. Honestly, I have been irritated to such level that I just want to close this account and move on. It takes 2 days to reach the customer service team either by chat or phone and sending them email is like going into void. Few features in the app keeps on getting worse like getting stuck on loading screen or no response on certain taps. I would strongly request the BANKING OMBUDSMAN to look into this, as I'm afraid of losing my savings here. BTW we can not use epifi as the entity name in the RBI entity name list, and we can not identify anything that links to this company..
Show more
