Disappointing… another shiny app full of promises
Quite the sad experience. Rotten blueberries in 2.1 days, but 48 hour window to return. Endless long calls with customer service doing a run around. Worms in mangoes 4 times now, maybe more. Mango milk product that goes bad in 15 hours. Curdles almost each time. Customer service spends hours on calls asking things like how we store our items, as if it isn’t obviously the fridge. Very sad for a company claiming to audit orders before shipping and having overall good service.
Bag returns rejected at pickup despite the app explicitly saying otherwise. Coffee beans delivered were from October 25th, old and visibly damaged. The refund process makes you initiate a chat, do the handoff, and then come back 2 hours later to follow up again, as if fixing their mistake is your job. Flashy UI, but the actual service has the same problems as every other quick commerce app. Needs serious work before it earns the premium positioning.
Bag returns rejected at pickup despite the app explicitly saying otherwise. Coffee beans delivered were from October 25th, old and visibly damaged. The refund process makes you initiate a chat, do the handoff, and then come back 2 hours later to follow up again, as if fixing their mistake is your job. Flashy UI, but the actual service has the same problems as every other quick commerce app. Needs serious work before it earns the premium positioning.
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Response from developer
Hi, we're sorry to hear about your experience. This is certainly not the experience we want for our customers. We'd like to investigate each of the concerns you've raised in detail. Please write to us at support@firstclub.co.in with your order details, and our team will look into this thoroughly.
Perfect welcome experience!
Thank you for such a joyful experience! A friend recommended the First Club app to me because I was looking for truly fresh fruits and vegetables—something that feels entirely missing from most delivery apps today. The app itself is seamless and perfect; I ordered in just a few clicks and had the best quality fresh produce delivered right to my doorstep today, perfectly on time. I was also pleasantly surprised to receive a "birthday bag" packed with lovely welcome goodies! Massive congratulations to the founder and the entire team for creating such an amazing experience and celebrating your one-year milestone. Keep up the positive vibes and the joy you are spreading!
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Response from developer
Thank you so much for your wonderful feedback! We're delighted you loved the experience. Here's to many more fresh and joyful deliveries!
First impressions
I’ve been really impressed with First Club. What I love most is their carefully curated selection of premium brands that focus on quality rather than just offering endless choices.
It’s also refreshing to find healthier products that don’t rely on ingredients like palm oil, making it much easier to shop for my family without having to spend so much time reading every label. The quality is excellent, and the entire shopping experience has been smooth and reliable.
If you’re looking for premium, healthier grocery options and great service, I highly recommend First Club. It’s become my go-to grocery delivery app.
It’s also refreshing to find healthier products that don’t rely on ingredients like palm oil, making it much easier to shop for my family without having to spend so much time reading every label. The quality is excellent, and the entire shopping experience has been smooth and reliable.
If you’re looking for premium, healthier grocery options and great service, I highly recommend First Club. It’s become my go-to grocery delivery app.
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Response from developer
Thank you so much for sharing this thoughtful feedback! We’re truly glad to hear that you appreciate our curated selection and the focus on quality and healthier choices.
Excellent Application
FirstClub is an excellent application that truly stands out for its quality and reliability. The platform offers a wide range of high-quality products, all of which appear to be authentic and sourced from authorized sellers, which builds strong trust and confidence as a user.
The application UI is clean, modern, and very user-friendly. Navigation is smooth, product discovery is easy, and the overall design makes the shopping experience enjoyable and hassle-free. The categorization, search functionality, and product details are well structured, making it simple to make informed purchasing decisions.
Overall, FirstClub delivers a premium shopping experience.
The application UI is clean, modern, and very user-friendly. Navigation is smooth, product discovery is easy, and the overall design makes the shopping experience enjoyable and hassle-free. The categorization, search functionality, and product details are well structured, making it simple to make informed purchasing decisions.
Overall, FirstClub delivers a premium shopping experience.
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Response from developer
Thank you so much for your detailed and thoughtful feedback! We’re delighted to hear that you find FirstClub reliable and enjoy the quality, authenticity, and overall experience of the app.
Good products worst service
The have good collection of healthy products that’s the inly thing saving them. There service is horrible the customer service will never listen to your concerns and will never provide you any meaningful solutions even after multiple escalation. I took the milk subscription and every morning i have to follow up and every morning i have to deal with their horrible customer executives who never listen and keep giving lame reasons for the missed delivery. Eventually i have to place the regular order. All my mornings are ruined because of the horrible customer service. Their fresh produce also was better earlier now its similar to what other apps have. Infact Swiggy has better fresh produce in my area than FC. If Swiggy has the same collection of items i am never ordering from these guys again
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Response from developer
Thank you for your feedback. We're sorry to hear about your experience with our milk subscription, customer support, and product quality. Please email support@firstclub.co.in so we can look into this and resolve it.
Extremely disappointing experience.
The app kept showing a delivery time of “7 minutes away” for over 1 hour with no accurate updates. Customers should not be misled with unrealistic delivery estimates.
There was no clear communication about the delay, and customer support was not helpful in providing a reliable status update. If the order is delayed, the app should display the actual expected delivery time instead of repeatedly showing the same inaccurate estimate.
This level of service is frustrating and unacceptable. I will think twice before using this app again.
There was no clear communication about the delay, and customer support was not helpful in providing a reliable status update. If the order is delayed, the app should display the actual expected delivery time instead of repeatedly showing the same inaccurate estimate.
This level of service is frustrating and unacceptable. I will think twice before using this app again.
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Response from developer
We apologize for the delay and the lack of accurate updates. Thank you for bringing this to our attention. Please reach out to support@firstclub.co.in with your order details, and our team will investigate and assist you promptly.
Disappointing… another shiny app full of promises
Disappointing experience. Bag returns rejected at pickup despite the app explicitly saying otherwise. Coffee beans delivered were from October 25th, old and visibly damaged. The refund process makes you initiate a chat, do the handoff, and then come back 2 hours later to follow up again, as if fixing their mistake is your job. Flashy UI, but the actual service has the same problems as every other quick commerce app. Needs serious work before it earns the premium positioning.
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Response from developer
We're sorry for the inconvenience caused. We understand your concerns regarding the bag return, coffee bean quality, and refund experience. Please email support@firstclub.co.in so we can resolve this immediately and address these issues with our team.
It's just another grocery app all marketing gimmick Don't fall for it!!!!
So I started ordering from FirstClub because I believed they sold genuine, premium quality fruits. Initially, everything was good but then I started receiving rotten mangoes despite paying premium prices. That’s when I realized it was more of a gimmick to attract customers and build a customer base.
The same goes for the tender coconuts they charge significantly more than the market price and honestly, customers don’t mind paying extra if the quality justifies it. Even if a business wants to make higher profits, that’s understandable. But the moment the quality starts deteriorating, it becomes a breach of customer trust and that’s the most disappointing part.
The same goes for the tender coconuts they charge significantly more than the market price and honestly, customers don’t mind paying extra if the quality justifies it. Even if a business wants to make higher profits, that’s understandable. But the moment the quality starts deteriorating, it becomes a breach of customer trust and that’s the most disappointing part.
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Response from developer
Hi, we hear your concern and we understand how disappointing this experience must have been. Please share your concern with us at support@firstclub.co.in, and our team will look into this for you.
Exceptional. I stopped Blinkit for grocery!
Last time I loved a service like this was vistara and blu smart! But we know what happened to those! I am rooting for this one! Love the quality of produce. Immediately I saw the stark difference between what I receive on Blinkit vs first club!! Please stay profitable or well funded for us to enjoy the great service you have built! It must be difficult in office at times but you push for this! Quality in markets built for mass!
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Response from developer
Thank you for the amazing encouragement! We’re thrilled you noticed the difference in quality and appreciate your support.
Best quality products
I am a regular customer of Firstclub. I am happy that they are consistently maintaining the quality of products. Any issues on product quality or any product related query is swiftly actioned and solved. My feedback to Firstclub is pls maintain consistency and quality as your top most priority. We have seen lot of startup’s who entered market with an objective of providing quality products but over the years giving up their very main purpose. Hence loosing trust. Pls do not deviate and stick on to your core values of serving clean products. All the best!
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Response from developer
Hi Madhavi, thank you for your trust and thoughtful feedback. We truly value your support and remain committed to maintaining consistent quality and clean products as our core priority.
Worst grocery app. Pathetic subscription model
I am using subscription model from last 3 months and never have been there a case when one week went smoothly without me spending precious minutes of early morning in trying to resolve the issue. Customer care is super slow. Sometimes feel like they are still operating on registers and need to check details from physical copies. It takes that much of a time to respond. Accounting systems are messed up. Unnecessary added layer of locking money in subscription. Not considering the spent money in subscription model as part of spending eligible for gifts. It’s like nobody is putting in effort to think through the process while making decisions and work on the loop holes of the superficial decisions taken. Not at all smooth when compared to blinkit. The only pros left are premium products and first club prop products like juices bowls etc. if anyone else replicates, I’ll be happy to move on. Work on your pain points otherwise all the money burnt to create stickiness will be a waste.
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Not everything they have can be trusted
So, apart from vegetables and a few perishable items like buttermilk, it looks like their diligence has left the chat. I was so happy knowing there that finally, we have a platform that is better than the others. But unfortunately, they are slowly turning towards the same direction. Ordered a fruit and it had small worms which was difficult to catch. An expired packet of paneer was delivered which fortunately caught my eyes while checking the price. Would have never deliberately checked the expiry due to the trust that I had on the brand. And to top it all, the rice I ordered, the grains in it were sticking with each other indicating an infestation. Again, not everything happened in one go. The vegetables I believe are fresh (can’t guarantee) but rest of it, you all carefully check before consuming.
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Timely Delivery, Fresh Products!
Recently discovered this grocery delivery app on Instagram and decided to give it a try. I placed my first order and had a great experience. The items were fresh, neatly packed, and delivered on time. The packaging was really good and 100% recyclable, which made everything feel premium and well-handled.
I also received two free dry fruit jars as a gift, which was a nice touch! Overall, a great first experience—I will definitely be ordering again.
I also received two free dry fruit jars as a gift, which was a nice touch! Overall, a great first experience—I will definitely be ordering again.
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Quality, delivery experience
Definitely its not for those who expect in minutes, but for those who look for quality, taste and clean delivery! Loved it !!
Fresh Groceries Delivered On Time ❤️😊
I have been using Firstclub app for daily grocery and it is really good 😊 The app is easy to use and ordering is very simple. The fruits and vegetables are fresh and quality is nice ❤️ Delivery is also on time which is very helpful for daily needs. Overall very happy with the service and I would definitely recommend this app ❤️ Good experience!
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Best grocery app
I’ve recently started using the FirstClub app for my grocery and daily essentials, and it’s honestly been a refreshing experience. What really stands out is their commitment to offering products without artificial colours or added sugar and it makes shopping feel much more thoughtful and health-conscious.
The app is easy to navigate, and I like how curated everything feels compared to typical grocery platforms. It doesn’t overwhelm you with endless options, but instead focuses on quality choices.
Delivery has been smooth so far, and the overall experience feels reliable. If you’re someone who cares about clean, healthier food options for your family, FirstClub is definitely worth trying.
The app is easy to navigate, and I like how curated everything feels compared to typical grocery platforms. It doesn’t overwhelm you with endless options, but instead focuses on quality choices.
Delivery has been smooth so far, and the overall experience feels reliable. If you’re someone who cares about clean, healthier food options for your family, FirstClub is definitely worth trying.
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Your products are high quality and I appreciate the overall service. However, the delivery process n
The delivery staff should receive proper training on hygiene. Today, while handing over my order, the delivery person kept other delivery bags on the ground very close to dirty slippers and an unhygienic area. When I pointed it out and asked why he was doing that, he replied that it was not my bag and it was for other deliveries.
This kind of handling is not acceptable, especially when it involves food or consumable products. Even if the bag is meant for another customer, it should still be handled in a clean and hygienic way. Please ensure that delivery staff are trained to maintain proper hygiene during the delivery process.
This kind of handling is not acceptable, especially when it involves food or consumable products. Even if the bag is meant for another customer, it should still be handled in a clean and hygienic way. Please ensure that delivery staff are trained to maintain proper hygiene during the delivery process.
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Finally, a Platform That Focuses on Quality
Nowadays most quick delivery apps focus so much on speed that the quality of fruits and vegetables often gets ignored. What I like about FirstClub is that they still focus on quality. The fruits and vegetables are fresh and well selected, and the quality has been consistent. It gives peace of mind because you can place an order without worrying about what will arrive. Honestly, this kind of reliability was really needed.
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In short its “adipoli”
I’m a sucker for quality, and First Club is delivering it in spades. The delivery experience is smooth, and as a designer, I deeply appreciate the attention to detail in the branding (the bags and delivery guy’s shirts look great!). The only downside is the limited selection beyond food. When I need to bundle orders with household items like batteries or medicine, I’m forced to use other apps. I’d love to see this expand into a one stop shop for high quality essentials! Thanks for bringing this app to us! ❤️
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Great quality
Honestly, when the app was new. I thought it was just another delivery app, but after the first few trials, I realized the quality of the fruits and veggies were way superior to what’s available anywhere else. Also there are so many other brands that we usually used to just order directly from their sites, which are all now available here. Very convenient! Highly recommended!
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