Five Guys Burgers & Fries User Reviews

Customer Experience

Positive experience61.6% of reviews
Neutral6.3% of reviews
Negative experience32.0% of reviews

~ Based on 743 written reviews from the US App Store.

What users say

Is Five Guys Burgers & Fries Safe?

Five Guys Burgers & Fries appears safe based on user ratings. AppsHunter Safety Score for Five Guys Burgers & Fries is 98/100.

This assessment is based on 262,246 user ratings, with an App Store average of 4.9/5.

Safety Analysis

99.2% of ratings point to a safe experience
0.5% of ratings suggest some concerns
0.3% of ratings point to a risky experience

~ Based on 262,246 App Store ratings for Five Guys Burgers & Fries.

Is Five Guys Burgers & Fries Legit?

Five Guys Burgers & Fries appears to be a legitimate app. AppsHunter Legitimacy Score for Five Guys Burgers & Fries is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Incorrect location access

Need to improve or fix the bug on the location confusion. My order came down to other side of my town. Lost my money. Will check out the address first next time

Bad Experience

No greeting upon entering. I placed and order via the app. The workers appeared to be visibly upset.

Great App

I never write reviews but this a great app!

Awesome

Always Amazing

Improved!

App is So much better than before, I stopped going to five guys because the ordering was so bad and I’m unable to wait inside the store with a child with special needs - thanks!!!! Food: always delicious - was never the problem!

$$$

Lower prices pls

One Update

I love the 5 guys app my only issue which is an easy fix is when I try to edit my French Fries there is no option to have them Well Done.

Easy

The app is easy to use, to place an order!!!

Stellar

Best Burger and App ever. Hands down.

Hungry girl 😘

Clean ..friendly … timely… delicious 🤤

Good but needs a way to add notes to items

App works as well as any online ordering app of its type these days, but it really needs a place place to add a note to a specific item in your order. For example, one member of my party has to be gluten-free, which is why we order that person a lettuce wrap, and it is essential that we make them aware that it is for an allergy. Since the app does not have the feature to add a note about that to this person‘s lettuce wrap, I have to just go inside and order at the counter.
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Good food

A little pricey but good food and service

Good but inconsistent

When five guys nails it, the fries are crispy, burgers well put together, and tastes great. Sadly, it’s a roll of the dice. I’m also surprised that there isn’t any loyalty or rewards program. Even pizza Boli’s or other sandwich/burger places do that. Huge benefit is clearly the topping selection; very easy to switch things up and get the burger you are craving. But seriously, the inconsistency is a huge problem
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Excelentes

Muy buen servicio y rápido

Burger

The best burger I love this place so freaking much I’ll die bout ts💯💯💯💯

Fast. Easy. Good.

Love this place

Worst restaurant ever

Christ on a bike, you would’ve thought my burger and fries were made of pure gold with how much they’re charging. Prices are so absurd I simply could not fathom the outlandish numbers next to the food.

Love it

Literally the best place to eat at, they show me love at the five guys i go too just want to say thank you from yours truly Alex B

Soma Burger

Yum! Never miss a bite of something great. When ur in da mood for da burger, dis is da place!

Rent is too damn high!

I like 5 Guys, but it is now a rarity when we get it. Three meals, small fries and two milk shakes with the meal is $68!!!! Pricey for burgers and fries as tasty as it can be. The same meal a few years back was closer to $50. Can’t blame them I guess. Prices are up all around. That aside, staff is always great and friendly and food comes fast and hot. Last time we got 5 Guys was 4 months ago due to cost.
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