Terrible app
Hard to pair Bluetooth. Terrible app
Horrible.
Can’t register to pair my Ignite Bold because the app says it is not on their system. Contacted support multiple times and they are just apathetic and not able to do anything to help. One of the reasons I purchased this model was for the online connectivity, so I feel this company is false advertising based on the number of reviews with the same problem. Do yourself a favor and avoid Dimplex. The headache and frustration are just not worth your time.
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Response from developer
Hi there, thanks for getting in touch. Sorry to hear you are having issues. Please contact Dimplex IoT support and we will check this out for you.
Works as intended
Not straight forward, preset theme would be great add
Useless app and poor customer service
This app along with customer service is very poor. I had the same issue as several others did with registration and the developers responses to them is clearly useless. Tried calling customer arrive many times but they don’t pick up and don’t return calls. I entered the pins correctly and like others when trying to pair with Bluetooth the fireplace doesn't give a code to pair with the app. I wish I hadn’t spent the money on this Dimplex fireplace now.
NB: The PIN number for Bluetooth is on a label on your product, it will also be the same PIN number you entered when verifying the ID and PIN on the first step. I entered it correctly.
NB: The PIN number for Bluetooth is on a label on your product, it will also be the same PIN number you entered when verifying the ID and PIN on the first step. I entered it correctly.
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Does not work
App registration doesn't work. I’ve been trying to register an XL Bold for months and the all won’t validate the fireplace ID. Support is slow, inefficient and so far was not able to help three months after purchase.
Response from developer
Hi there, thanks for getting in touch. Sorry to hear you are having issues. Please contact Dimplex IoT support and we will check this out for you.
