Always late
Over an hour late on all 3 orders. This past order, they just flat cancelled after making me wait for an hour. Worst service, I’ll never use it again. And I live in a central area, so it’s just terrible management.
Utterly broken app meets abysmal service
Do not bother! The frustration of enduring this broken beyond repair app complemented by contemptful service is not worth it.
app unusable, service abysmal
If it wasn’t the only remaining delivery service there’d be no reason for me to bother. Their app really just is a badly developed wrapper for a browser window. Its newest trick is showing a blank white page when opened. Impressive how hard you can drop the ball if you’re the only game left in town.
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App no longer works on my iPad can not update
App no longer works on my iPad can not update, think my pad is now to old for the new Flink app update, I’m out!
Poor customer service and late delivery
I’m deleting this app right now and will be ordering from other apps from now on. this is by far the poorest route planning and the most disengaged system I’ve ever experienced. Placed order and waited for 2,5hours to come just for some pack of chips and a bar of chocolate and still theres missing items.
And courrier said he will bring the missing items in 10mins bu he didnt even bother to come.
And courrier said he will bring the missing items in 10mins bu he didnt even bother to come.
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Bruh
I had to wait more than an hour for my order.. they kept changing the times and adding.
Ständig Dinge ausverkauft
Ich nutze Flink regelmäßig, wie wahrscheinlich viele hier. Was mich aber wirklich sehr nervt, und ich vermute hier verkaufsfördernden Vorsatz, das ständig Produkte beim Checkout auf einmal nicht mehr verfügbar sind. Szenario: ich habe zum Mittagessen Lust auf ein ganz bestimmtes Produkt und denke mir, ich bestelle das einfach über Flink plus ein paar Sachen, die ich sowieso benötige. Am Ende des Checkouts ist genau das Produkt was ich zum Mittag haben wollte, wovon Flink ganz genau weiß, dass ich es gern mag und sehr oft bestelle bzw. danach suche, auf einmal nicht mehr verfügbar. Ich habe zu dem Zeitpunkt dann aber bereits 10-15 Minuten damit verbracht, meine Küche nach notwendigen Lebensmittel zu durchstöbern und stehe dann vor der Wahl gar nicht zu bestellen (und meine 15 Minuten verschwendet zu haben) oder doch zu bestellen, aber dann nichts für mein Mittagessen zu haben. Im Resultat bestelle ich dann zusätzlich zum Mittag irgendwelches Junkfood bei Wolt. Es muss doch für Flink möglich sein, ein ordentliches Warenmanagement zu führen und, mit Ausnahme von saisonalen Waren, Produkte verfügbar zu haben. Wenn das so schwer ist, dann nimmt doch einfach die problematischen Produkte raus, damit der Kunde keine Zeit mit euch verschwendet.
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Forgotten bag and unresponsive customer service
The driver admitted to forgetting a whole bag containing the more expensive items. I am unable to get a refund as customer service is barely responsive. Please do yourself a favour and avoid this like the plague!
Katastrophal
7 mal verification link per email bekommen, es öffnet sich die App nichts passiert. Wollte flink testen und naja, Test nicht bestanden.
Question
What’s that mean we are keeping all the bug fixes ?
It’s a weird saying
It’s a weird saying
I can not open my order history
That is too bad!!!!
Holes in Packets - everytime
They poke holes in the product before delivery. I am tired of explaining this to them. Everytime I want to store a product in the freezer it comes with holes and their expiry date is then not valid anymore. I thought its one time thing but its every time!
Not expat friendly
It’s crazy there’s no English version
Completely unreliable
The app is super buggy, delivery times aren’t followed, and customer service replies days later. My order page shows blank on the app, as if I never ordered anything, even though money was taken from my account. This is a problem for many users, according to the help page and reddits etc. Flink has been aware of this issue for many months but doesn’t fix the problem. Sometimes my groceries show up, other times they don’t—and then I have to dispute the charges on my bank account. The immediate help function only has a bot, no humans. It’s so frustrating!
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Delivery
I had order flink around 7pm and after 4 hours my ordered never came. I had to contact customer support and they said they were going to contact the store. The stores was already closed how were they going to contact the store? The app doesn’t give you any notification when they can’t complete an order. You would think before closing or anything that had been certain than a longer time should be notified to the customers. The app is a diss appointment half the time
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Apple Pay funktioniert nicht mehr
Leute, ich versuche, euren Support zu kontaktieren, aber ich bekomme immer noch keine Antwort. Ich benutze eure App ständig, aber seit zwei Wochen funktioniert Apple Pay nicht mehr. Der Support reagiert nicht. Ohne diese Funktion kann ich meine Bestellung nicht bezahlen. Wann werde ich endlich eine Antwort zur Lösung des Problems bekommen?
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Extremely Dissapointed
I had a terrible experience with Flink. My order was significantly delayed, and despite the delay being entirely on their side, they couldn’t even guarantee a cancellation. We were relying on that order to cook dinner, and their vague updates and slow support made things worse.
After waiting far longer than promised, they told me the rider had already claimed the order and that it was “too far advanced” to cancel. No accountability, no proper resolution. This will be my last order with Flink. Very poor service and communication. I will be sharing this experience on every platform I can. This was truly unacceptable.
After waiting far longer than promised, they told me the rider had already claimed the order and that it was “too far advanced” to cancel. No accountability, no proper resolution. This will be my last order with Flink. Very poor service and communication. I will be sharing this experience on every platform I can. This was truly unacceptable.
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Pessimo
Servizio clienti assente per giorni, il mio pacco non è stato consegnato
I Love it and Hate it…
I’m rating this app 3 stars for a few reasons.
1. It’s usually reliable, I get what I ordered, and I’m satisfied.
2. A lot of the time, for some reason, the drivers cannot find my apartment to save their lives, despite me leaving very specific and easy-to-understand directions to where my room is. It’s even on the ground floor! If I felt like getting up to go collect the groceries at the gate, I wouldn’t bother with all the extra instructions (and Flink wouldn’t bother to offer them as an option).
3. HOWEVER—the most annoying thing recently? The “Press & Hold to Verify You’re Human” verification. It almost makes me want to permanently delete the app. Not only does it ask you every five seconds while you’re trying to shop, it does it WHILE YOU’RE TRYING TO PAY. It makes everything take so much longer, and eventually, it gets to a point where a pop up comes up on the screen saying “We’re sorry, something went wrong.” The only way to fix this is by deleting and reinstalling the app (which deletes everything you added to your cart AND everything you’ve favorited), and then you have to go through the whole verification process again anyway. By that point, half of what you probably wanted to order says “Back soon!” or “Back tomorrow!” The app didn’t used to have this stupid verification, and it’s made quality of life on the app significantly worse.
Anyway, that’s my review of the app. If their drivers had more common sense and the verification was removed, I’d give it five stars! But not today.
1. It’s usually reliable, I get what I ordered, and I’m satisfied.
2. A lot of the time, for some reason, the drivers cannot find my apartment to save their lives, despite me leaving very specific and easy-to-understand directions to where my room is. It’s even on the ground floor! If I felt like getting up to go collect the groceries at the gate, I wouldn’t bother with all the extra instructions (and Flink wouldn’t bother to offer them as an option).
3. HOWEVER—the most annoying thing recently? The “Press & Hold to Verify You’re Human” verification. It almost makes me want to permanently delete the app. Not only does it ask you every five seconds while you’re trying to shop, it does it WHILE YOU’RE TRYING TO PAY. It makes everything take so much longer, and eventually, it gets to a point where a pop up comes up on the screen saying “We’re sorry, something went wrong.” The only way to fix this is by deleting and reinstalling the app (which deletes everything you added to your cart AND everything you’ve favorited), and then you have to go through the whole verification process again anyway. By that point, half of what you probably wanted to order says “Back soon!” or “Back tomorrow!” The app didn’t used to have this stupid verification, and it’s made quality of life on the app significantly worse.
Anyway, that’s my review of the app. If their drivers had more common sense and the verification was removed, I’d give it five stars! But not today.
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Freeze problem
I have to close and restart the app to get rid of freezes when I am collecting my
