Dishonest Company
Do not download this app or buy their equipment unless you want an unauthorized $140 charge. They used tiny print during the purchase to indicate a "two-week trial" that converts into a yearly subscription ($140.12) without any warning or notification. I reached out the second I saw the email, and they claimed a refund no is "impossible." Instead of doing the right thing, they offered me a free upgrade to quote VIP quote and a gift card and a small partial refund and are ignoring my repeated request for an immediate and full refund for something I did not authorize. It’s a shame because the product itself is nice, but the team behind it is dishonest. Stay far away.
6/2026: Updated to add that I received a refund after placing a stop payment on my credit card and threatening to call the BBB. It should not need to come to that.
Also, you should display the text more prominently when it’s going to result in a large charge and commitment on the part of your customers. It was like a size 4 font hidden in between normal font- just unacceptable and dishonest. Do better.
6/2026: Updated to add that I received a refund after placing a stop payment on my credit card and threatening to call the BBB. It should not need to come to that.
Also, you should display the text more prominently when it’s going to result in a large charge and commitment on the part of your customers. It was like a size 4 font hidden in between normal font- just unacceptable and dishonest. Do better.
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Was better before last update
The first recent update was way better than this last one. Missing the library of individual moves. Missing about 3 of the best booty classes. I don’t get why updating an already good thing. Fix those things and you would have a 5 from me.
App Revie
This review is for the App, and only the App. The portable reformer is just fine. Their app, however, is not user-friendly. It makes me go through the set up every other day, where I pick out what my goals are and how many days a week I can commit. They also got rid of the “workouts” tab where you could find an individual exercise and practice it. I enjoyed using those to add on to classes. Maybe the class didn’t include push ups or Russian twists; I could find that individual exercise and start up the video, follow along, and add that to my daily routine. Now nothing of the sort. I don’t know why they updated and got rid of it. I also don’t know why all classes now start with a 30-second pause where I need to click “ready” or “need more time.” If I’m clicking on the class and hitting “start class,” I’m obviously ready to start. You’re adding more buttons to press and more pages to navigate that are wholly unnecessary. Bring back the “exercises” tab and let us customize the videos on the homepage; I’m tired of being rec’ed workouts for postpartum when I’ve never had kids.
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Horrible
One of the worst customer services team I’ve ever dealt with. Their AI bots do nothing, and their social media manager doesn’t help either. Still waiting for a response from them.
“Free” lifetime subscription for 108.41/year
Fraudulent company with false advertising.
Never needed this subscription, just wanted to get a machine and got “lifetime subscription” automatically added to the order. 2 weeks later I got charged over $100 for the app. Absolutely ridiculous!!
Never needed this subscription, just wanted to get a machine and got “lifetime subscription” automatically added to the order. 2 weeks later I got charged over $100 for the app. Absolutely ridiculous!!
