Mat good, app bad
I received the mat in great condition and I like using it. However, the classes on the app could really use some improvement. For beginners classes, rather than jumping immediately into each exercise could we get some detail on proper form? Or at the very least, better vocal cues for when the exercise has us facing away from the phone holder?
Also, the redundant nature of “do this for one minute” into “break for one minute” feels like wasted time. Half the time, after the break to start the new exercise you need to have the mat set up differently. Why not specify that on the screen instead of a timer?
Response from developer
Hi Criseratops, Thank you for sharing your feedback. Flo’s app access begins with a 14-day free trial linked to the account used at checkout, and subscription details are provided during the checkout process. Flo workouts are designed as guided, instructor-led sessions, with regular updates focused on enhancing the overall training experience. Please share your order number and account email so we can review this further. Austin Smith, our Customer Success Manager, will personally reach out to assist you. You can also contact us at +1 (725) 201-1340.
Do not buy from them
Save yourself a headache and do not buy from them. They start the 14 day “ free app trial” before you even receive the equipment. And then proceed to charge you before you are even able to use the free trial. Anytime you attempt to contact them you are met with AI responses and no ability to contact a real person. I have ordered my stuff over two weeks ago and it still has not been received but I have been charged.
Response from developer
We’re really sorry for the frustration, this isn’t the experience we want you to have. Please email us at hello@pilatesflo.com with your order details, and we’ll review this urgently and make it right.
Would not recommend!!!
Response from developer
Hi, Thank you for sharing your feedback. Flo provides guided, instructor-led workouts designed to support a structured training experience, with ongoing updates to enhance the platform. Please share your order number and account email so we can review this further. Austin Smith, our Customer Success Manager, will reach out to assist you. You can also contact us at +1 (725) 201-1340.
Dishonest Company
6/2026: Updated to add that I received a refund after placing a stop payment on my credit card and threatening to call the BBB. It should not need to come to that.
Also, you should display the text more prominently when it’s going to result in a large charge and commitment on the part of your customers. It was like a size 4 font hidden in between normal font- just unacceptable and dishonest. Do better.
