Flo Pilates Reviews: Is It Legit?

Name: Flo Pilates
Rating: 4.2 (98 reviews)

Flo Pilates

Flo Athletics

💪 Health & Fitness

📊 Productivity

Customer Experience

Positive experience29.4% of reviews

Neutral6.5% of reviews

Negative experience64.1% of reviews

~ Based on 248 written reviews from the US App Store.

What users say about Flo Pilates

Reviews of Flo Pilates are mostly negative: the Health & Fitness app is rated 4.2/5 from 98 App Store ratings. What users like most: easy to use app, helpful for understanding the machine. Top complaints: restrictive return policy, subscription required for videos. Summarized from real user reviews.

Positive things

👍Easy to use app
👍Helpful for understanding the machine
👍Offers good workouts
👍Excellent customer service

Negative things

🚫Restrictive return policy
🚫Subscription required for videos
🚫Poor video instructions
🐛App freezes and videos don't load properly
💰Expensive for limited content

Is Flo Pilates Safe?

Flo Pilates appears mostly safe based on user ratings. AppsHunter Safety Score for Flo Pilates is 82/100.

This assessment is based on 98 user ratings, with an App Store average of 4.2/5.

Safety Analysis

80.6% of ratings point to a safe experience

2.0% of ratings suggest some concerns

17.3% of ratings point to a risky experience

~ Based on 98 App Store ratings for Flo Pilates.

Is Flo Pilates Legit?

Flo Pilates appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Flo Pilates is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Not happy

They have redone this app again and then off all the programs that I actually liked. Where is Jasmine’s program? I’ve tried several different “intermediate” classes this morning and they all start with an intro to using the equipment. I know how to use it. Let’s actually work!

T79g

4 days ago

RIPOFF

This is a scam do not purchase they will not refund your money when you try and return and they put me into a subscription without my knowledge. DO NOT PURCHASE

makacuro

19 days ago

Love the machine, hate the app

I’m trying to do the ignite and tone program but every time I click on a new workout, it plays the SAME video. It also won’t save my progress unless I watch it in the app. If I stream it to my tv, it won’t show that it was completed. Please fix these issues. I paid a lot of $$ for the year!

Melissa1014

25 days ago

Response from developer

Hi Melissa1014, We’re glad you’re enjoying the machine. Please make sure you’re using the latest updated version of the Flo app, as ongoing updates continue to improve video playback and progress tracking. Streaming and completion tracking can also vary depending on device settings. If the issue persists, please contact hello@pilatesflo.com and our team will be happy to assist.

Good exercise board, terrible customer service.

Bought the board and the business automatically signed me up and charged me for a very large subscription for it. I hadn’t even had time to open the package or download this app. I’ve tried multiple times and ways to get a refund but have had no luck. Originally I gave them the benefit of the doubt that they made an admin error, after two months and a least 10 attempts to get a response I suspect this is a scam that they pull.

Greenvale

a month ago

New app is SO MUCH BETTER

The updates to the app are such an improvement to the original version. Much more intuitive, easier to track progress and programs, more videos, AND the newer videos give more guidance on form before launching into an exercise. Please keep up the good work!

Dangerous Donut

a month ago

Response from developer

Hi Dangerous Donut, We’re so glad you’re enjoying the new Flo app! It’s great to hear the improved navigation, progress tracking, and added form guidance are making your workouts even better. Thanks for the encouragement.

Great Improvement in the Flo App

This updated Flo app is a wild improvement from the prior version that was available earlier this year. The new available programs, class structure, and difficulty levels have made it extremely easy and exciting to use my new portable reformer daily at home. My only suggestion is that adding some soft/relaxing background music during classes would enhance the overall experience imo!

Big Improvement!

a month ago

Response from developer

Hi, We’re thrilled to hear the updated Flo app has made your portable reformer workouts more enjoyable and easier to follow! It’s great to know you’re loving the new programs, class structure, and difficulty levels. We also appreciate your suggestion about adding soft background music and will be sure to pass it along to our team.

Won’t replace parts.

I’ve been using the portable reformer and the app for about 4 months. In the beginning, the app was pretty terrible, but they have been updating it frequently and it’s improved tremendously. I’ve really enjoyed the reformer and the workouts. Unfortunately, my dog chewed one of the resistance bands and it will no longer connect to the reformer. I reached out to support and asked to purchase a replacement band. They told me no because the warranty doesn’t cover it if my dog chewed it. I replied that I wasn’t asking for the warranty to cover it and that I wanted to buy the replacement part. They refused and said I’d have to buy an entire new reformer. I’m not spending $100 on a new machine that I don’t need and after much back and forth (they offered me a $20 coupon to put toward a new reformer) with them I will not be renewing my subscription since I can’t fully use the machine. Just be aware that if you lose or break one of these parts, you will
be out of luck.

singactlove

a month ago

Response from developer

Hi singactlove, We’re glad you’re enjoying the improved Flo app and portable reformer. Replacement parts are subject to product coverage and availability, and we’d be happy to review your request and clarify the available options. Please contact hello@pilatesflo.com or +1 (725) 201-1340 with your order details. Otto Grey will assist.

Game changer

I thought I was doing effective Pilates before, but having a reformer too things to a crazy level! Especially the core classes, oh em gee!!! So glad I purchased.

Idk215

2 months ago

Response from developer

We’re thrilled to hear you’re loving your Flo reformer, especially the core classes! It’s amazing to know it’s taken your Pilates routine to the next level. Thanks for sharing your excitement with us!

App doesn’t work.

I can’t open the app, it just shows the initial page and never opens.

AndreaMotta66

2 months ago

False advertising

They sold me their product with a “free subscription” with no time limit specified in 2025 and now claim it’s invalid. If you are seeing ads claiming there is a free subscription there isn’t. Only buy this if you’re prepared to pay monthly or just make it up on your own. Their response is inadequate - I was already in touch with their support team, and I forwarded the receipt that clearly showed free subscription. They refuse to honor it and are trying to get me to pay for 2 years at $149 a year at the promise of a $49 a year refund, which is ridiculous off of a free promise AND feels like a scam from a company that sold a product with a packaged subscription. I’m sure you will get better product elsewhere.

Muppetaphrodite

2 months ago

Response from developer

Hi Muppetaphrodite, Appreciate you flagging this. Promotions can vary a bit depending on the specific offer active at checkout, so terms aren't always identical across orders. If you drop your order details to hello@pilatesflo.com, Otto Grey from our Customer Success team will dig into it and get you sorted.

Unauthorized charges

I got charged $118 additional with no explanation. Emailed support with no response!

elijah glenn

2 months ago

Great app!

I am loving the flow Pilates app! I am getting a great workout with clear instructions. The only thing that I get a little confused about is the spring weight. It would be nice if they said which color spring instead of the weight. I did have a little technology trouble when I first started with the app, but I sent an email and received great support. It was simply one of the settings I had on my phone and not default of the app itself. Very impressed with customer service!

1978JMP

2 months ago

Response from developer

Hi 1978JMP, We’re thrilled you’re enjoying Flo’s clear instruction and getting great workouts! We appreciate your feedback on spring guidance and are glad our support team was able to get you up and running quickly. Thanks for the kind words!

Reformer Pro Videos?

I enjoy the workouts but there are never any videos using the reformer pro. I spend the extra money on this reformer but don't know if it was worth it cause all the videos are with the regular reformer should have just purchased that one and save $100.

Khev0504

2 months ago

Response from developer

Hi Khev0504, We’re glad you’re enjoying the workouts. Flo’s Portable Reformer classes are compatible with the Pro model, and we’re continuing to expand Pro-focused content. Please share your order details at hello@pilatesflo.com or call +1 (725) 201-1340. Otto Grey, our Customer Success Manager, will be happy to assist.

Review of the training with Flo

What works, what does not work. I have gone to the YouTube videos on beginners Reformer to get simplified instruction. My thoughts, the Flo sight does not explain the weight/tension cords very well. I have 4 hooks to use, do not know when the instruct using 5 what that means. We have tightened the handles so they work for me. But when they say to take off the hook for this one or that one, there is no explanation that shows me which ones they mean. I would like to see it. I am a visual learner. If it wasn’t for the you tube, I would be nowhere with this wonderful machine.

Patricia Mays

2 months ago

Complex

Not a fan of classes because sometimes I have 5 minutes and just need an exercise not an entire class.

Whois who

2 months ago

enjoying inspiration

i've been enjoying the short classes and positive teachers

fig ment

2 months ago

Mostly great!

Workouts are great! It rarely records that I’ve finished workouts and I can’t remember where I left off. Sometimes also they pause and won’t start again but maybe it’s my internet…

thankfulkt

2 months ago

Response from developer

Hi thankfulkt, We’re glad you’re enjoying the workouts! Flo is continually updated to improve workout tracking and overall app performance. For assistance with the recording or playback issues, please contact us at hello@pilatesflo.com or +1 (725) 201-1340, and our team will be happy to help.

DO NOT PURCHASE THIS

I bought this Pilates board for the price expecting that the “yearly subscription” included in the purchase price was just that. Only to be charged $230 two weeks later. The app itself also sucks. Do not fall for this scam.

Celeste_K89