Thieves
Such a clunky bug filled trash pile of an app. Relentless marketing for stuff you can’t even have - vouchers that don’t work and aren’t properly integrated with the software, the riders are the only part of this company that’s decent. Their disinter service is atrocious dropping well below the standard, AI pretending to be human with copy paste generic answers to questions. Cheap and nasty food promoted incorrectly - it really should be audited due to the false advertising. Steer clear if you can - use at your own peril.
Show more
good luck getting support
2 years same issues, no resolution. your card got reissued? 50% chance it'll never work again, 3rd account in my knowledge to have this issue. Need support? they lie to your face and mark any ticket as resolved without customer input. Support is a joke, the app barely works and 70% of the time your order will be wrong if you even get it, not to mention the horrendous UI. Unfortunate how they are the only option monopolizing delivery in a lot of areas.
Show more
Received the Wrong Order and Had to Pay Again
I received someone else’s order because of the company’s mistake. Support only offered a voucher for the food value, but I would still have to pay the delivery, service, and packaging fees again to receive the order I originally placed. In other words, I was expected to pay extra because of their error. Despite explaining the situation and providing evidence, support refused to offer a fair resolution or make any exception. Finally, the support agent unilaterally closed the chat without resolving the issue.
Show more
Scam app with no way to cancel orders that are taking too long
This is a scam app. There’s zero customer service when things go wrong (extremely often) and the help page offers no help at all. This is not an accident. They don’t care about customer service. Find an alternative.
做不起活动就别做！
这个Foodpanda真的特别坑人，先放出超大力度的优惠券、免配送费的福利勾着人下单，结果系统平白无故自动取消订单，一点提前提醒都没有，专属优惠直接作废收走，半点缓冲余地都不给。
明明菜品、地址全都没变，重新下单直接砍半优惠，还额外加收配送费，前后价差快5马币，平台只管发放福利却不兜底系统故障带来的损失，规则设计完全偏向商家平台，根本不考虑消费者的体验。
普通游客想找人工申诉维权难上加难，出了问题用户只能自认吃亏，这种只顾拉新、售后维权形同虚设的运营方式真的很让人失望，好好的用餐心情全被这套不合理机制破坏了。
明明菜品、地址全都没变，重新下单直接砍半优惠，还额外加收配送费，前后价差快5马币，平台只管发放福利却不兜底系统故障带来的损失，规则设计完全偏向商家平台，根本不考虑消费者的体验。
普通游客想找人工申诉维权难上加难，出了问题用户只能自认吃亏，这种只顾拉新、售后维权形同虚设的运营方式真的很让人失望，好好的用餐心情全被这套不合理机制破坏了。
