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Francis Energy

Francis Energy

Find EV Charging Stations

24 ratings
51 reviews
🗺️ Navigation
Free

Details

  • Released
  • Updated
  • November 16, 2022
  • May 16, 2025

Features

Developer

Francis Energy, LLC
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Reviews summary↘︎
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🔄6+ apps
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❓5 answered
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📦w/o updates
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About

Locate and manage electric vehicle charging sessions with real-time availability updates. View charger details, save favorites, and monitor your charging progress and history. Supports a wide range of EV models and charging connector types.

✓Real-time charger availability
✓Charger details and favorites
✓Remote charging session control
✓Live charging information
✓Charging history and statements
✓Supports CCS and CHAdeMo
✓Finds Level 2 chargers
Show original description

What users say

Summarized from real user reviews of Francis Energy. Based on 24 reviews and a 1.6/5 average, it highlights the 5 positives and 13 negatives reviewers mention most about this Navigation app.

Positive things

  • 👍User-friendly dashboard (recent update)
  • 👍Guest option available
  • 👍Decent network of locations
  • 👍Quick and easy setup (for some)
  • 👍Clear prompts during setup

Negative things

  • ❌Chargers often unreliable/not working
  • ❌App is consistently buggy/unusable
  • ❌Expensive pricing compared to competitors
  • ❌Poor customer service
  • ❌Inconsistent app performance
  • ❌Difficult account creation/login issues
  • ❌Privacy concerns (excessive personal info required)
  • ❌Outdated UI/UX
  • ❌Abandoned old apps without user data transfer
  • ❌Slow charger speeds
  • ❌Credit card readers often fail
  • ❌Inconsistent charging speeds
  • ❌Difficult to release charging cable
See all reviews

What's New in Francis Energy

8.3.0

May 16, 2025

Bug fixes and improvements

User reviews

Most RecentHighest RatedLowest Rated

Totally unreliable

If I could give 0 stars I would, completely unreliable chargers, often out of service, or even when connected don’t work. And expensive. So so frustrating
X.x.123X.x.123

Horrible Product and Service

Went to 2 charging stations and all stations (4) were not working. Giving me several errors ranging from payment to waiting for EV vs Disabled.

Please fix issues. If I could rate 0 stars I would.
vai.yoddhavai.yoddha

awful

terrible. this company is one of the worst to ever do it. it’s appalling.
Emodude105Emodude105

From trung nguyen

Unprofessional work and incorrect deductions.
Trungng133Trungng133

The app and the chargers

Inconsistent consistently
Charger and appCharger and app
See 46 more reviews

User experience

🐞

Reported Bugs

25 issues

App crashes immediately after starting charge

Bug

App crashes on iOS 17.3.1

Bug

App gets stuck in a billing history loop

Bug

App doesn't remember password

Bug

App doesn't integrate with Google or Apple for login

Bug

App doesn't allow password visibility

Bug

App doesn't seem to have a working timer

Bug

App won't allow cutoff at 80%

Bug

App requires license plate number

Bug

App requires excessive personal information

Bug

App crashes after starting charger

Bug

App doesn't load chargers quickly

Bug

App doesn't accurately display chargers

Bug

App says chargers work when they don't

Bug

App doesn't load charging data

Bug

Charging ends when leaving the app

Bug

Permission failure at charging station

Bug

Chargers have hardware issues

Bug

Credit card reader failures

Bug

Station timed out during initial connection

Bug

Cannot enter car model or change password in app

Bug

Error message: car belongs to someone else

Bug

Password incorrect, no reset email received

Bug

Customer service doesn't know why chargers work/don't work

Bug

App doesn't show chargers in the area

Bug
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Requested Features

13 requests

Fix non-working chargers

Feature

Improve app reliability and fix bugs

Feature

Make app more user-friendly

Feature

Offer dark mode

Feature

Integrate with car's in-dash system (new Chevy EVs)

Feature

Allow password autofill/remember me functionality

Feature

Allow password visibility toggle

Feature

Implement charging timer and 80% cutoff

Feature

Don't force app signup for basic charging

Feature

Reduce required personal information for signup

Feature

Put stations on a major charging network

Feature

Transfer user accounts/funds from old apps

Feature

Improve customer service responsiveness and knowledge

Feature

FAQ

What does the Francis Energy app do?

The Francis Energy app helps electric vehicle owners find charging stations in real-time. It allows users to check charger availability, view charger details, save favorite locations, and remotely start and stop charging sessions directly from their phone. Users can also monitor live charging information and review their charging history and statements.

What types of EVs and chargers are supported?

The app's DC fast charging stations support all CCS (SAE Combo) and CHAdeMo compatible EVs. Additionally, you can use the app to find Level 2 chargers equipped with J1772 connectors. This broad compatibility ensures that most electric vehicles on the road can be charged.

Is the Francis Energy app free to use?

Yes, the Francis Energy app is free to use. Users can sign up for a free account to access all the features, including finding charging stations, managing charging sessions, and viewing charging history. There are no upfront costs or subscription fees associated with using the application.

How do I start and stop a charging session?

You can start and stop your charging session directly from your phone using the Francis Energy app. Once you have located a compatible charger and plugged in your EV, the app provides an interface to initiate and conclude the charging process remotely. This offers convenience and control over your charging experience.

Can I see my past charging activity?

Yes, the app allows you to view your charging history and access statements. This feature provides a record of your past charging sessions, including details like duration, energy consumed, and cost. It's a useful tool for tracking your EV usage and managing expenses.