Totally unreliable
If I could give 0 stars I would, completely unreliable chargers, often out of service, or even when connected don’t work. And expensive. So so frustrating
Horrible Product and Service
Went to 2 charging stations and all stations (4) were not working. Giving me several errors ranging from payment to waiting for EV vs Disabled.
Please fix issues. If I could rate 0 stars I would.
Please fix issues. If I could rate 0 stars I would.
awful
terrible. this company is one of the worst to ever do it. it’s appalling.
From trung nguyen
Unprofessional work and incorrect deductions.
The app and the chargers
Inconsistent consistently
Worst experience of my life
Not only is it a 50% chance that the machine is even working but it’s also a 50/50 chance that the app does its job. I’ve been to 6 of these machines and every single time I’ve had to call the customer service. the customer service has no clue what they’re doing and will either lie to you on what to do ending in failure. They can’t answer a single question without lying to you about what to do. Also it averages 15$-30$ every time why tf would I get an EV if it’s more expensive than gas
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My New Friend Francis
*Best for Large EVs*
1. Scanned the QR code on the station and downloaded the Francis Energy app
2. Created a new account
3. Connected cable to vehicle
4. Navigated app to current station location.
5. Initiated charging by selecting cable (unclear which is which, room for improvement here).
6. Ate my burrito
About Me:
2024 Ford F-150 Lightning
Max speed listed
150kw/h
Max speed received 115kw/h
Time from 11% to 80%
45 minutes
1. Scanned the QR code on the station and downloaded the Francis Energy app
2. Created a new account
3. Connected cable to vehicle
4. Navigated app to current station location.
5. Initiated charging by selecting cable (unclear which is which, room for improvement here).
6. Ate my burrito
About Me:
2024 Ford F-150 Lightning
Max speed listed
150kw/h
Max speed received 115kw/h
Time from 11% to 80%
45 minutes
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Chargers ok. App is hot garbage
If you need the app to charge, good luck. But if you use PlugShare and find a good charger that takes credit cards just do that .
Basically worthless
Our family, fortunately, rarely ever needs to use public chargers. This Christmas was the first time we’d taken a trip that required the utilization of the public charging network. As such, we used almost every variation out there. Each time, we either had apps to download and/or could use a credit card at the station. Nothing about the Francis Energy station we stopped at was obvious about it’s use. Credit cards wouldn’t work. The app wouldn’t work. After we called to get help because we felt stuck there without the ability to charge up to continue, the agent got the charger to start. It would only send 85kw to our vehicle. (Much less than the 200kw stated for the station) *there were no other cars charging in case anyone thinks that may have been why*. The rates were also the absolute highest we saw anywhere from Colorado to Tennessee. The unfortunate thing is that most will only read this too late.
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Unreliable
Very unreliable, over 90% of the time chargers do not work.
Absolute garbage
If the charging station map on you phone tells you the last station before you run out of charge is Francis Energy, STOP BEFORE YOU GET THERE. 9 p.m. in BF Oklahoma, the machines are all lit up,, but chick on the phone says they’re not working and seems quite unconcerned about it. The last one we stopped at was a giant hassle, too.
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Worse charging experience ever
This charger is more then the supercharger and it’s a slow charger do not go here unless you want to pay $30 to charger up for 100 miles
Government corruption
Each charging station costs the taxpayers $100k yet they have the audacity to charge almost 3x as much as a supercharger despite being slower. Instead of nacs chargers which about half of ev owners use, they decide to waste money by only building css and chademo plugs. NOBODY USES CHADEMO.
The app is poorly made as well. At the Roswell station it didn’t work at all and neither did the card reader. Thankfully the website worked but that’s the bare minimum. The only reason I use these chargers is because they have a monopoly over charging stations in New Mexico and there is literally no other option.
I’ve never felt the need to phone up congressmen until now because nobody deserves to win government contracts less than this terrible company.
The app is poorly made as well. At the Roswell station it didn’t work at all and neither did the card reader. Thankfully the website worked but that’s the bare minimum. The only reason I use these chargers is because they have a monopoly over charging stations in New Mexico and there is literally no other option.
I’ve never felt the need to phone up congressmen until now because nobody deserves to win government contracts less than this terrible company.
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Should be Criminal
Consistently the worst charging network around. It should be illegal to fleece the government for EV subsidy money and then completely neglect all of the chargers you built. Every single time I use Francis chargers over half of them are broken or malfunctioning.
Update: 7/26/25
Add a none functioning app to comedy of errors that is the Francis energy charging experience. Will not load charging data and my wife reports charging ends when leaving the app.
Update: 7/26/25
Add a none functioning app to comedy of errors that is the Francis energy charging experience. Will not load charging data and my wife reports charging ends when leaving the app.
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Doesn't work anymore
The app has not shown any chargers in my area for a very, very long time, though I live in a metro area with numerous charging stations that I have used before. Charging will not work for me whether I'm using the app, the QR code, or the customer service force-start. Very unreliable.
Avoid these chargers at all cost
Nothing but junk
Issues with car id
The app does not allow my to enter my car nor change my password. The App makes we want to take I70 to avoid Francis Energy Chargers. I drive a 2026 model car that is not an option in the system. I can enter it as a 2026 but keep getting an error that the car belongs to someone else. Concerned about security with a password I can not change.
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Makes charging a piece of cake!
I absolutely love the simplicity of the latest update! The new dashboard is much more user-friendly and intuitive. Everything is easier to find and navigate, making the overall experience so much smoother. Great job to the team behind this—this update is a big win!
No Dark Mode in “New” App
The Francis charging network is hit or miss at best. However, its app has always been abysmal. They’ve updated the app, and to be fair, I haven’t used it to charge yet. However, in 2025, there is absolutely no excuse to create a new app and not include a dark mode.
My rating is solely for the lack of dark mode.
My rating is solely for the lack of dark mode.
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Eventually Worked
We used the app to charge a Vinfast VF8 on I-90 Indiana Toll Road. I tried the first charging station. (This was a level 3 fast charger) It took me a while to figure out the app wanted the charging station number and where to find it. When I did figure it out and connected the cable, it looked like it might work, and then didn’t. Each time it failed, I had a hard time getting the car to release the cable. I ended up on the phone with Francis Energy for about 30 minutes trying to get the car to charge. Eventually I moved the car to another Francis Energy charger and it magically started working. It took about 30 minutes to get the car sufficiently charged. There was a place to eat nearby. The customer service rep did not know why it was not working or why it did eventually work. It looks like you can just use a credit card at the charger. I would probably just try that next time. It does make the Tesla chargers look attractive. There were 8 just sitting there. The cost of the charge seemed similar to the cost of getting gas. Much cheaper, of course, to just charge at home. Faster on the road to just get gas.
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