Scammers!
This app takes advantage of users and then fails to offer any type of customer support. If the car won’t start, good luck because you have to send an email and wait at least 2 days for a response. At the end of a trip I had to add gas and followed the instructions for reimbursement, conveniently the refund button was greyed out and the only option was a credit. I sent an email a month ago and no one responded. I had to dispute the charge with my bank. Also the car was $100 a day! Way too expensive!
Show more
Outstanding service
I rarely write reviews here, but it deserves it , this is a great option and you save a lot of money and time , congrats
Meilleur rapport qualité prix
Location au top sur 4 jours, meilleur rapport qualité prix du marché et service client très réactif. Les instructions étaient parfaites pour trouver la voiture et pour la déposer. Je recommande x1000
Response from developer
⭐⭐⭐⭐⭐ Merci beaucoup pour ce retour enthousiaste. Nous sommes ravis que la location se soit si bien passée. Pensez à consulter les offres du jour pour économiser, et rechargez ou faites le plein pour gagner des crédits gratuits. À bientôt.
AVOID! SCAM! Refuses to reimburse for gas!
This app provides no real time customer support so if you can’t unlock the car or have an emergency due to the app glitching, you’re stuck! Instead you have to send an email and wait for days! I couldn’t connect to WiFi after parking in a garage and I spent an hour trying to figure out how to get the car unlocked.
Also, they are supposed to reimburse for gas but the reimbursement request button is conveniently disabled. I emailed them weeks ago and they’re ignoring me. I had to dispute the charge with my bank.
This company is deliberately unresponsive and opportunistic.
Also, they are supposed to reimburse for gas but the reimbursement request button is conveniently disabled. I emailed them weeks ago and they’re ignoring me. I had to dispute the charge with my bank.
This company is deliberately unresponsive and opportunistic.
Show more
Cant sign up
Not working properly. Can’t find my reservation
Disappointed!!!
This was my first time using this app, and unfortunately, it was a terrible experience.
The pickup location for the rental car was incorrect, so we had to cancel the booking. Despite never using the car, I was still charged €72.06 on my credit card.
Customer service was equally disappointing. I sent multiple emails, but each time a different representative handled my case and repeatedly asked for the same information instead of resolving the issue.
Conclusion: The service has been extremely frustrating and unprofessional. I would not recommend this company.
The pickup location for the rental car was incorrect, so we had to cancel the booking. Despite never using the car, I was still charged €72.06 on my credit card.
Customer service was equally disappointing. I sent multiple emails, but each time a different representative handled my case and repeatedly asked for the same information instead of resolving the issue.
Conclusion: The service has been extremely frustrating and unprofessional. I would not recommend this company.
Show more
Great option!
This is a very good option when you need transportation, just wish it was a little bit cheaper. But it’s still a very good choice for getting around.
Fantastic mobility option
Tried for first time as comparison against a car hire: so much less friction and better value for time saved.
Pre booking , notifications, unlocking, refuelling… ALL works well. Will use again. Give it a go!
Pre booking , notifications, unlocking, refuelling… ALL works well. Will use again. Give it a go!
use enterprise
illegitimate application/company
i have been driving for 5 years
uploaded my real id dl that is valid for another 10+ years
never notified of/given reason as to why my dl was rejected (i found out in-app)
are drivers with corrective lenses not allowed to use this service?
there are 0 other reasons why i would not be approved
just to clarify, if you wear glasses, use hertz or enterprise
(they will rent to you, no qualms)
i have been driving for 5 years
uploaded my real id dl that is valid for another 10+ years
never notified of/given reason as to why my dl was rejected (i found out in-app)
are drivers with corrective lenses not allowed to use this service?
there are 0 other reasons why i would not be approved
just to clarify, if you wear glasses, use hertz or enterprise
(they will rent to you, no qualms)
Show more
Unauthorized charges
The positive reviews have to be paid. Look at the recent reviews only. They will bill your credit card 2 weeks after your ride for whatever charges they want like fake parking charges.
Sold Information - Beware
Since the day after I signed up for this app/account, I have been receiving 5-7 spam calls a day. There is no way to delete your account other than email and the section on privacy rights in their terms is supposed to be on page 43/44. The document/file only has 40 pages.
Can’t complain
Cars can be in rough shape. But they’re certainly made available and easy to access. Customer service is on point and super helpful. Flexibility and convenience makes this platform a must have!!!
US version
It’s great this service is in the DC area. But it would be better if the FAQ section includes info for the US, like info for tolls.
Fast and practical
Ho avuto un’ottima esperienza con Free2move! Ho affittato l’auto per accompagnare mia sorella a fare la spesa ed è stata davvero comodissima.
Il bagagliaio era spazioso e perfetto per sistemare tutti i sacchi della spesa senza problemi. Il fatto che l’auto abbia quattro porte ha reso tutto ancora più pratico e confortevole, soprattutto per salire e scendere facilmente.
Durante il tragitto abbiamo anche potuto ascoltare la radio, il che ha reso l’esperienza ancora più piacevole. Il livello di benzina era buono e l’auto in generale era pulita. C’era solo un po’ di cenere di sigaretta, ma era qualcosa di sopportabile anche se noi non fumiamo.
Abbiamo notato un piccolo dettaglio: un copri-specchietto era rotto e si trovava nel cofano. Nulla di grave, ma forse da sistemare per i prossimi utenti.
Nel complesso, un’esperienza davvero positiva — darei un bel 10+! 🚗✨
Il bagagliaio era spazioso e perfetto per sistemare tutti i sacchi della spesa senza problemi. Il fatto che l’auto abbia quattro porte ha reso tutto ancora più pratico e confortevole, soprattutto per salire e scendere facilmente.
Durante il tragitto abbiamo anche potuto ascoltare la radio, il che ha reso l’esperienza ancora più piacevole. Il livello di benzina era buono e l’auto in generale era pulita. C’era solo un po’ di cenere di sigaretta, ma era qualcosa di sopportabile anche se noi non fumiamo.
Abbiamo notato un piccolo dettaglio: un copri-specchietto era rotto e si trovava nel cofano. Nulla di grave, ma forse da sistemare per i prossimi utenti.
Nel complesso, un’esperienza davvero positiva — darei un bel 10+! 🚗✨
Show more
Jetzt nach 6 Jahren Erfahrung bewerten
In Frankfurt bin ich mit der Entwicklung von Fee2move völlig zufrieden. Die Optionen „kostenlos Auto vor dem Haustür liefern zu lassen“, die Möglichkeit Guthaben (3 Jahre gültig und jederzeit auszahlbar) zuzüglich 15% Extra Guthaben einzuzahlen (heißt, man bleibt frei, nicht monatlich mit dem Anbieter verbunden), Tagestarif inklusive Km Packet, 10€ Bonus fürs Tanken passen wunderbar mit meinem Profil. Bis jetzt nie ein Problem mit den Wagen ( die alles sehr gut ausgestattet sind) gehabt und Kundenservice immer hilfsbereit und freundlich. Im Vergleich zu Konkurrenten (ich habe die alles getestet) finde ich Free2move den besten Anbieter. Weiter so!
Show more
Mantenimientos
Es necesario hacerle mantenimiento a los carros
Reliable
Good for fast rental
No car
I recently used the app to get a rental car and they sent me to the union station location in Dc to get the car but when I got there the lady told me I was unable to rent the car because I need a credit card and I had a chime credit and they didn’t accept that so I wanted to use my debit card and she said I needed proof of who I was and I gave her my gas and electric bill and she said she couldn’t use them because it has a pass due balance. Don’t understand what my pass due balance has to do with renting a car but I was a little upset because I had to Uber there and wasted money because I was unable to get the car. No where on the app said that any of this information if it did I wouldn’t have wasted my time.
Show more
Love the user experience
The recent app update significantly improved usability and performance. Everything feels more streamlined and reliable. I appreciate the continuous effort to enhance the user experience.
Terrible facial recognition
First time trying to access a car and the app won’t recognize my face. I spent 45
Minutes out in 19 degree Fahrenheit weather trying to have my face recognized. Customer service was no help, their only suggestion was to delete the app and replace keep trying. Walking home right now to renew my zipcar membership, I regret ever letting it go.
Minutes out in 19 degree Fahrenheit weather trying to have my face recognized. Customer service was no help, their only suggestion was to delete the app and replace keep trying. Walking home right now to renew my zipcar membership, I regret ever letting it go.
Show more
