Cant sign up
Not working properly. Can’t find my reservation
Disappointed!!!
This was my first time using this app, and unfortunately, it was a terrible experience.
The pickup location for the rental car was incorrect, so we had to cancel the booking. Despite never using the car, I was still charged €72.06 on my credit card.
Customer service was equally disappointing. I sent multiple emails, but each time a different representative handled my case and repeatedly asked for the same information instead of resolving the issue.
Conclusion: The service has been extremely frustrating and unprofessional. I would not recommend this company.
The pickup location for the rental car was incorrect, so we had to cancel the booking. Despite never using the car, I was still charged €72.06 on my credit card.
Customer service was equally disappointing. I sent multiple emails, but each time a different representative handled my case and repeatedly asked for the same information instead of resolving the issue.
Conclusion: The service has been extremely frustrating and unprofessional. I would not recommend this company.
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Great option!
This is a very good option when you need transportation, just wish it was a little bit cheaper. But it’s still a very good choice for getting around.
Fantastic mobility option
Tried for first time as comparison against a car hire: so much less friction and better value for time saved.
Pre booking , notifications, unlocking, refuelling… ALL works well. Will use again. Give it a go!
Pre booking , notifications, unlocking, refuelling… ALL works well. Will use again. Give it a go!
use enterprise
illegitimate application/company
i have been driving for 5 years
uploaded my real id dl that is valid for another 10+ years
never notified of/given reason as to why my dl was rejected (i found out in-app)
are drivers with corrective lenses not allowed to use this service?
there are 0 other reasons why i would not be approved
just to clarify, if you wear glasses, use hertz or enterprise
(they will rent to you, no qualms)
i have been driving for 5 years
uploaded my real id dl that is valid for another 10+ years
never notified of/given reason as to why my dl was rejected (i found out in-app)
are drivers with corrective lenses not allowed to use this service?
there are 0 other reasons why i would not be approved
just to clarify, if you wear glasses, use hertz or enterprise
(they will rent to you, no qualms)
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Unauthorized charges
The positive reviews have to be paid. Look at the recent reviews only. They will bill your credit card 2 weeks after your ride for whatever charges they want like fake parking charges.
Sold Information - Beware
Since the day after I signed up for this app/account, I have been receiving 5-7 spam calls a day. There is no way to delete your account other than email and the section on privacy rights in their terms is supposed to be on page 43/44. The document/file only has 40 pages.
Can’t complain
Cars can be in rough shape. But they’re certainly made available and easy to access. Customer service is on point and super helpful. Flexibility and convenience makes this platform a must have!!!
US version
It’s great this service is in the DC area. But it would be better if the FAQ section includes info for the US, like info for tolls.
Fast and practical
Ho avuto un’ottima esperienza con Free2move! Ho affittato l’auto per accompagnare mia sorella a fare la spesa ed è stata davvero comodissima.
Il bagagliaio era spazioso e perfetto per sistemare tutti i sacchi della spesa senza problemi. Il fatto che l’auto abbia quattro porte ha reso tutto ancora più pratico e confortevole, soprattutto per salire e scendere facilmente.
Durante il tragitto abbiamo anche potuto ascoltare la radio, il che ha reso l’esperienza ancora più piacevole. Il livello di benzina era buono e l’auto in generale era pulita. C’era solo un po’ di cenere di sigaretta, ma era qualcosa di sopportabile anche se noi non fumiamo.
Abbiamo notato un piccolo dettaglio: un copri-specchietto era rotto e si trovava nel cofano. Nulla di grave, ma forse da sistemare per i prossimi utenti.
Nel complesso, un’esperienza davvero positiva — darei un bel 10+! 🚗✨
Il bagagliaio era spazioso e perfetto per sistemare tutti i sacchi della spesa senza problemi. Il fatto che l’auto abbia quattro porte ha reso tutto ancora più pratico e confortevole, soprattutto per salire e scendere facilmente.
Durante il tragitto abbiamo anche potuto ascoltare la radio, il che ha reso l’esperienza ancora più piacevole. Il livello di benzina era buono e l’auto in generale era pulita. C’era solo un po’ di cenere di sigaretta, ma era qualcosa di sopportabile anche se noi non fumiamo.
Abbiamo notato un piccolo dettaglio: un copri-specchietto era rotto e si trovava nel cofano. Nulla di grave, ma forse da sistemare per i prossimi utenti.
Nel complesso, un’esperienza davvero positiva — darei un bel 10+! 🚗✨
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Jetzt nach 6 Jahren Erfahrung bewerten
In Frankfurt bin ich mit der Entwicklung von Fee2move völlig zufrieden. Die Optionen „kostenlos Auto vor dem Haustür liefern zu lassen“, die Möglichkeit Guthaben (3 Jahre gültig und jederzeit auszahlbar) zuzüglich 15% Extra Guthaben einzuzahlen (heißt, man bleibt frei, nicht monatlich mit dem Anbieter verbunden), Tagestarif inklusive Km Packet, 10€ Bonus fürs Tanken passen wunderbar mit meinem Profil. Bis jetzt nie ein Problem mit den Wagen ( die alles sehr gut ausgestattet sind) gehabt und Kundenservice immer hilfsbereit und freundlich. Im Vergleich zu Konkurrenten (ich habe die alles getestet) finde ich Free2move den besten Anbieter. Weiter so!
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Mantenimientos
Es necesario hacerle mantenimiento a los carros
Reliable
Good for fast rental
No car
I recently used the app to get a rental car and they sent me to the union station location in Dc to get the car but when I got there the lady told me I was unable to rent the car because I need a credit card and I had a chime credit and they didn’t accept that so I wanted to use my debit card and she said I needed proof of who I was and I gave her my gas and electric bill and she said she couldn’t use them because it has a pass due balance. Don’t understand what my pass due balance has to do with renting a car but I was a little upset because I had to Uber there and wasted money because I was unable to get the car. No where on the app said that any of this information if it did I wouldn’t have wasted my time.
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Love the user experience
The recent app update significantly improved usability and performance. Everything feels more streamlined and reliable. I appreciate the continuous effort to enhance the user experience.
Terrible facial recognition
First time trying to access a car and the app won’t recognize my face. I spent 45
Minutes out in 19 degree Fahrenheit weather trying to have my face recognized. Customer service was no help, their only suggestion was to delete the app and replace keep trying. Walking home right now to renew my zipcar membership, I regret ever letting it go.
Minutes out in 19 degree Fahrenheit weather trying to have my face recognized. Customer service was no help, their only suggestion was to delete the app and replace keep trying. Walking home right now to renew my zipcar membership, I regret ever letting it go.
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Connectivity issues and glitches
The app struggles to connect to the internet and since the update to how pictures are taken, the app has serious glitches. For the cost, I expect a better more functional app.
Very good Upgrade
The New Version auf die Appis Lot Morelli, Abel and Works Stephen with Flow Reception in Carparks, EDC sind Frequenzhead for It and the Head of it’s me compete
Amazing ride
I was so happy with my car
App functionality while in Europe
I usually use the app while in the U.S., I’m in Frankfurt and the app does not display any cars available. I can only see gas stations. Free2move is international. How can this be fixed, so I can use it while I’m in Germany.
