App is not loading up on iOS 26.6
I would like to let you guys know that App is not loading up on 26.6 iOS
Great app
The app is incredibly easy to use. Important info at a glance as soon as you open the app, one tap to pay my mortgage, and a sleek interface.
Login loop
I’ve been trying to log in to this app for 30 minutes. I go from login screen through the 2FA to loading to login screen. It shouldn’t be this difficult to give a company money.
Fail. Dysfunctional
Operators looking at something entirely different. Can’t setup auto play pain to deal with
Frustrating can’t get the app to download
Every time I use the app to make a house payment, monthly I have to update the app. Then I have to verify. It’s a nuisance that takes 20 minutes every month. The app doesn’t make Pain house payments easier. Ing and frustrating. I also have to close windows where they make sales pitches.
Face id
Face id doesn’t work. Have to keep entering credentials
App is trash
They change this thing more than I change my socks and screw it up every time more. The people you call are absolutely worthless. Complete trash. Trash.
Horrible update
The new update is genuinely horrendous. If you were trying to make it more convenient, it isn't. I'm in my 20s and I personally preferred the old design. Not everything needs to be redone/redesigned.
Horrible
Can't even download the app on iPhone.
New update stinks
The newest update (second quarter 2026) has lots of bugs. The older version worked fine…fire the new dev team rehire the old team.
No FICO score. Annoying emails
The app is always emailing me that I can view my FICO score but there’s no where in the app that has it. And they even email me the link and it just goes to the homepage.
Frequently forced updates
They update this app every 2 seconds and force you to update to use it. Moving things around constantly is annoying and I’m not seeing the benefit. I just want to pay my mortgage. Keep it simple
Not easy to navigate
I don’t know what happened with that update but it should not be this hard for me to find my documents for MY house on this app.
I just want a simple statement and it is no where to be found.
I just want a simple statement and it is no where to be found.
You will have to update every month
This app is garbage
Junk app and company
Shouldn’t have to still use a log in and password EVERY TIME after I enabled face ID. How much security do I need? Is a stranger going to pay my mortgage?? Duh!
New app doesn’t authenticate
Log in, send code, get code, apply code, code is invalid. Not great.
Worst Login Experience
This app takes 1st place in the worst login experience imaginable. Every time, I have to type my email and password over and over again.
Face ID doesn’t work
Face ID doesn’t work
What a cesspool
Over and over they update this app, and it continues to not work. It’s literal disappointment for the last 6 years we have had a mortgage through Freedom. Not sure why a multi-million dollar corporation can’t fix this, but it is a nightmare. I am so happy we are selling our house and our new mortgage is with a different company. This is such a cesspool.
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Poorly designed, focused on upsell and not customer needs
This App just updated for June 2026 and somehow it is WORSE than it already was. Customer’s want to see their balance but the font is so small that a child with readers in can’t see it. It used to be 3 clicks to find it (terrible UI) but now it’s just so small it’s pointless. Still tries to get you to take out other loans. Shows your home value and FICO score in size 32 don’t but your balance and loan rate in font size 6. Pop-ups will nag the heck out of you. Also tricks you into going paperless. It’s TERRIBLE! Reduced to 1 star. No longer can send a request for help - no “other option”. Terrible customer service.
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