Easy!
Very user friendly. Super easy to make a payment and to see account and escrow at a glance. See your balance, interest rate, make an extra payment to principal, etc. Great app.
Why?
Why does this app need to be updated every single month without fail? Every single month.
Offers
Just need to manage the debt I have, not create more.
Unusable
Literally stuck on the loading screen and can’t use the app. Useless
Face ID doesn’t work
App is great, but since they added Face ID, it’s been annoying. It reads my face fine, but it just stays on the login screen. The even more annoying part is that it won’t fill my saved info now either, so I have to type my info every time - then it asks me to enable biometrics (that don’t work). Someone needs to take a look at that bug.
Show more
Stop Useless Updates
If you’re going to force an update that changes absolutely zero functionality but ads a boat load of junk to take up space - at LEAST retain the account information!
App doesn’t work
I downloaded the app and did not work is giving me a blue screen and nothing else. My mortgage was switched to freedom and I’m not able to pay the mortgage now need to debug the app.
Login
This app never opens despite Face ID turned on and appears to be accepted every time. I still have to sign in with my email and password. Then I’m prompted to enable biometrics every time. I keep my iPhone updated and my apps updated. Seeing other reviews this seems to be a known problem that you’d think they’d fix.
Show more
Generic Error Message
The Face ID scan doesn’t work, and gives “Generic Error Message” and “generic error button”
I signed up and can never sign in.
Now when I open the app it doesn’t load . Wish they never bought my mortgage annoyed
Usually doesn’t open
For the last year or so, the app doesn’t work, and I have had the newest iPhone at all times. I’ve deleted it and reinstalled it, and most of the time it just won’t open. It’s updated and I’ve had it for 4 years—there must be a bug or a change that is having it fail to load.
Offers
Just need to manage the debt I have, not create more.
Forced Solicitation Notifications
To my surprise when I went to turn off all the sales offer notifications the app throws at me… They say flat out that the only way you can get important notifications regarding your account is to also allow all the sales offers. Unreal. I’m sorry all the money you’re making from my mortgage interest isn’t enough. You still need more from me. Awful business practice.
Show more
Never works
Every time I go to open the app it never loads. App is updated, my phone is updated. It works once in a blue moon. 9/10 times it won’t ever load. Super frustrating as this is the only app I have that never loads so I can pay bills easily on my phone. Just me??
Need Horizontal Viewing
Great app, but on an iPad, you have to view it vertically. You need to offer a Horizontal View for iPads.
Fake reviews
No one speaks English. But if you enjoy spending two days trying to login to pay your mortgage, then this is the company for you.
In case you can’t tell, this company is frustrating. I’ve been in business many years. Freedom Mortgage is the worst.
In case you can’t tell, this company is frustrating. I’ve been in business many years. Freedom Mortgage is the worst.
Have to constantly update app
It’s annoying to have to update an app each month just to make a payment. I’ve never had this happen with any other mortgage apps.
Horrible
Mediocre app, horrible company. Avoid freedom mortgage if you can help it.
Login
Fix the login. It does not retain information or biometrics and you have to type in email and password everytime
Entificatioj
Just more ai generated splash screen 'offers' that get in the way of getting things done.
